Worst place I have ever lived! The staff lied to me about everything. The staff is friendly until you move in then they turn in to rude couldn't care less jerks. I filed a complaint regarding the stench coming from the neighboring apartment (that the office lady smelled as well) and they told the tenant I complained and the next day I had voice mails from the office accusing me of leaving my dogs outside unattended. I never put my dogs on the patio. I wasn't working so I was home all day so none of those accusations were accurate. Secondly there are cats every where and feces every where. They claim to not allow outdoor pets but I saw a dozen or more cats outside sleeping in beds put out for them. They gave me a parking spot at the bottom of the hill very far from my apartment and when I asked to trade with someone closer who moved out cause I'm pregnant and have a disability and they told me no. Next...my fridge floods all the time and I've complained several times. The doors don't click shut. My dryer is so outdated I have to watch it when in use cause it overheats and starts making a bang bang sound. The dishwasher doesn't clean the dishes whatsoever. The heater only heats up the master room while the rest of the house is ice cold. If I try to use a space heater the fuse blows! They told me pool closed at 11 year around and it was closing at 7 on the weekends so they lied about that. I only moved in here cause they allow 3 pets but its not worth it. My bf and I are MISERABLE here and can't wait till our home loan goes through on a house so we can get outta this crappy place. Don't live here, its awful!!
6month in... decent quiet place
My biggest complaint about this place was getting my rent deposit back. They did not notify me about my rent deposit within the 21 days of my moving out, and then tried to tell me that they would not only not give me my deposit back, but that I owed them money! I tried to resolve the problem with them and with corporate but both refused to assist or compromise in any way. I ended up having to take them to small claims court. While this was being taken care of, they made it nearly impossible for someone not incredibly familiar with how the law and suing someone goes because they do not have anyone on site who can be served and they will refuse to tell you who is authorized to be served. While dealing with all of this, they sent the "balance owed" to a collections agency and tried to destroy my credit! I was thankfully able to contact the collections agency and get them to put a hold on my account until the lawsuit was complete. After over six months of having to deal with this nightmare, I went to court with Windscape (and coincidentally the property manager who is not authorized to be served is authorized to represent the company in court because she was the only one present). The judge immediately ruled in my favor and I was rewarded my full deposit back plus costs incurred due to the lawsuit. In all honesty, the stress caused by this lawsuit wasn't worth the fight I had to put into it to have what was rightfully mine but I am grateful that it all worked out in the end. This, however, was not the only downfall of living at these apartments. While living at this apartment, I had to have maintenance come to my apartment a couple of times a month to do repairs. These repairs ranged from my water heater flooding the front room, to my washer flooding (at least four times before they gave me a new washer), to my dishwasher breaking (which they refused to replace until it was COMPLETELY broken), to nailing the patio fence back in place, to fixing the carport above my car that was slowly bending towards my car (which they never fixed) to fixing the shower handle...and I think you get the point. There were multiple times that the cops were called to the apartments for matters that I am unclear about but that were nerve wrecking, non the less. There was one that I found out about from neighbors. One of the people living in the apartments was busted for selling drugs out of his apartment as well as theft and multiple other charges. During all of these events, the staff refused to discuss the events occurring at the apartments because they "did not pertain to us". A couple months after I moved in, I made friends with my next door neighbor. I found out that they were paying $780 for the same exact apartment I was paying $825 for even though I had moved in just a couple of months before them. A month before I moved out, I was given a notice saying that my rent would be going up to $900 a month if I signed a new lease, $950 if I went month to month. Shortly after, I put in my 30 day notice. When I did, the complex told me that they would be willing to lower my rent to $860 (I think that was the amount I was quoted, but somewhere around that cost). They then told me that was the current going rate for someone moving in. So basically, they wanted me to pay more than someone that was moving in even though I had been living there for a year. The only reason I moved into this place was because they allowed pitbulls and I had a pitbull mix. It was not worth it! It would have been much better for me to rent a house, even at a higher cost, to avoid the massive amount of headaches and the waste of time I had to put into because of this poorly run property.
This place would rather neglect to maintain the property until something happens. An Oak tree fell on one of the buildings and it literally took a week to get it removed. The stairs and walk ways all have dry rot.