Not renewing lease. Future dump at The Domain. Lots of talk, no one does anything. Trash areas still have tons of dirty trash, fluids leaking and not being cleaned up. Charges tenants $30 a month for taking your own trash out to over-filled, fluids spilled and dirty dumpster. Security (None), Security Gate by Postal Boxes OPENS BY PULLING ON IT HARD (Attn: Burglars - Welcome! - no one will fix it). People complaining - nothing being done. Lincoln Properties = THE WORSE in Austin.
For what you pay monthly, it is not worth living here. For the most part, my experience is consistent with other reviewers' complaints. First, I'll start off with the staff: Rachel and April are very passive aggressive and condescending. Also, I'm not sure what purpose the "courtesy officer" serves; when I've needed the courtesy officer to respond to a concern all you get is an opportunity to leave a voice message. You'll find dog crap outside and dogs running loose thanks to their negligent owner. There are dogs constantly barking throughout the hallways and it echos quite loudly, sometimes late at night. There are dogs left at home all day constantly barking. On the topic of noise, the walls must be paper-thin because I can hear my neighbors grunting and doing things I don't think are appropriate to mention on in this review but you get the idea. God forbid you arrive home anytime after 5PM on weekdays, yeah even Fridays - you will not find parking and if you do, be prepared to go for a hike! It's discouraging to do anything in the evening for that reason. The air conditioning unit is a "chill water system," which does not feel the same as standard A/C. It actually feels warmer and humid in the apartment compared to everywhere else I've ever lived. The system broke down and was out of order for several days earlier this year. And using fans does not help. Bugs are everywhere despite paying the monthly fee for pest control services. The stairwells and parking garage reek of rotting trash. It's disgusting. If you're touring, please be sure to take a thorough tour of this place. The impression that sticks with me the most though are Rachel and April's poor attitudes and lack of response to concerns. They don't seem to realize that other apartment staff members throughout my life have set the bar by being professional, compassionate, and helpful. So when you know what is to be expected but run into people like them...it's disheartening. To Rachel and April: How you treat me says more about you than it does about me. I definitely plan to start my apt search before my lease is up here.
Let me explain how things work in the Domain area. There's one builder called Lincoln that builds almost every apartment building in the area (excluding the Kenzie), which is why they're all almost exactly the same on the inside. When things are still under Lincoln, they seem to be supportive of residents and good about management and the buildings are brand new still. After a few years, Lincoln sells the buildings to management companies to run into the ground while coasting on their previous reputations. In the case of the IMT, the new ownership company is IMT Residential (the building used to be called Domain Parkside). This is why you see the ratings fall off a cliff in the buildings around the Domain. The older the building, the worse the ratings as the new management companies avoid maintenance and generally try to squeeze every penny out of their investment. If you take a tour of the IMT, be sure to keep an eye out for the little things. For example, when the leasing agent shows you the amenities, try actually turning on one of the fire pits. They've been completely broken forever now, they're only there for show. Ask the leasing agent if there is an expected date they'll be fixed. Or look at the number of bugs in the building 2 pool, about a quarter of the time there'll probably be more than you'd want to swim with. Check out the exercise machines. Take a look at how many of them have broken parts like book stands. When I moved in one treadmill had a broken stand, now all except one are broken. Ask the leasing agent if there are any plans at all to fix little things like that. I could keep going but you get the idea. Keep in mind this is for the stuff that is visible to the public, that you would think management would have an incentive to keep in good shape. Check out the trash chutes. There's a good chance they're overflowing and disgusting when you visit. Ask a resident when the leasing agent isn't around how the parking garages are at night. They'll tell you about how in order to save the management company a few cents, most of the lights are off and it's frighteningly dark inside making it really easy for someone to be hiding in there (see all the other reviews for people whose cars got broken into as a result). If you're thinking about the Domain area, I strongly recommend that you instead consider The Standard, the current newest Lincoln property. I'm planning on moving there when my lease is up.
Terrible place to live honestly. When you visit your friends you expect a complex to seem to care about the health of their tennants ....IMT at the domain fails to show concern for the issue with rats and trash personally whitnessed all this nasty and disgraceful issue. Then denying the fact there is an issue. If i could give 0-stars I would. And I would never live here they obviously dont get the health aspect of this issue or the fact that people pay rent yo have these things taken care of!!!
MAJOR TRASH ISSUES: Inside garage, outside trash entrance, inside trash room and trash room doors always open showing trash, rodents and birds causing bad ill with tenant(s). POOR MAINTENANCE: (Check out other tenant's issues). People paying way too much for this property with lack of maintenance and management lack of concern. Inside walls not cleaned, shows grime, needs painting. POOR SECURITY: My vehicle was vandalized in the parking garage (anyone can pull on entrance security gates and get inside easily).