Renting a two bedroom and two bath, planning to move in on Friday(4/29/16). Our leasing agent was Kimberly, she was very nice and inviting and made my sister and I feel comfortable. She even showed us a similar apartment to the one we would be leasing as well. I was very happy with her customer service and looking forward to living at crystal creek in the near future. I gave this rating five stars because Kimberly leased us a completely renovated apartment with all new appliances, what more could anyone ask for. Thank you so much!
This has to be the world worst place to live. On the outside it looks good,but the office staff and the apt manager are horrible. They need a class that will help them out in customer service. I placed a work order in july last year and they bearly came out to fix it this year. If it wasnt for francine i wouldve left by now. They mis place your rent payment find it 3 month later and cash it. No heads up of doing they just do it. I have 15 days left and cant wait. My advice to people looking to rent from them is to run. Run away and go some where else cause ita a big mess.
My family has been a resident at Crystal Creek since 1994. I was a resident years ago as well and I can't even begin to express what a horrible experience it is to deal with Liz and her ants. Let me begin by stating that I have police reports and car insurance claims to prove anything that I am writing. A few years ago, I moved out of the country. Whenever I'm gone, I leave my car with my family (they current reside at Crystal Creek) so that they can have an extra vehicle to use if needed. My car is fairly new and in excellent condition. My vehicle as of today, has been vandalized 4 times and my family had a vehicle of their own stolen right from their assigned parking spot. On another occasion, a friend of the family came to visit and he was severely assaulted by one of their lovely residents. Every time that I've had problems with my vehicle being vandalized, I would contact the manager LIZ FROST and have never been able to get a hold of her until today. LIZ FROST finally returned one of my phone calls and left me an extremely condescending message. Which I have I saved, if you would like to hear the message. I will gladly forward to you if you give me your information. I called LIZ FROST back and her attitude towards me was horrendous. I am perplexed by how unprofessional and immature she was by trying to intimidate me as well as being very prejudice and discriminating towards me. Liz's question to me was "since my vehicle had been vandalized at her apartment complex 4 times, why did I continued to park my car there" as if that was the real issue. LIZ FROST failed to comprehend that the real issue was that there's a huge problem with people's property being vandalized, people being physically assaulted and there is no SAFETY on her property. Crystal Creek is a GATED community and supposedly has a SECURITY GUARD that nobody ever sees it. When you do call for SECURITY he never shows up. LIZ FROST also fails to acknowledge that the pool is UNSAFE and UNSANITARY. We have seen many tampons and dirty baby soiled diapers disposable at the pool. The GATED POOL area has a huge gap that a 4 year old can easily go through. LIZ FROST has failed to acknowledge that her property is extremely dark at night because light bulbs have never been replaced and that her PhoneAire Telephone Entry System light has been burnt for over 5 years now. Crystal Creek apartment is now a drug haven. There are people doing drugs outside of their apartments pretending that they are smoking cigarettes, when it is really Marijuana. Every time my daughter brings her children to visit our family, she can smell it immediately from the parking lot, and her whole walk to the actual apartment. In which her children (3 years old and 7 months old) are being exposed to this. The SWAT TEAM has busted so many apartments this past year that I have lost count. This is just based on safety and security. I could go on for hours and hours about the maintenance of the apartments, black mold and so forth. I am a former resident of Crystal Creek and I would rather sleep in a homeless HIV tuberculosis ridden dump than do this again. Unfortunately, I still go to the property because of family, which is why I am so concerned with the safety of the community. As far as the the manger goes, LIZ FROST is the epitome of a SMUT! It's disgraceful that they have a manager like her, it must be nice to get paid to be rude and useless like her! I hate the fact that I even have to give it one star, in all honesty it doesn't deserve no even half of a star!
My wife and I are coming up on the completion of 2 years which has been 2 years too long. For starters, the office idiots were told that we wanted an apt. located away from green valley rd. to avoid the the constant traffic noise and we were assured this wouldn't be a problem.When we were asked how soon we wanted to move in we stated a.s.a.p. They asked us for all of our info. and a deposit which we gladly handed over. We were told they would have an apartment ready for us in a couple of days. When we went back to check on their progress, I asked them which apt they were getting ready for us and they told me the apt #. When I went to see where it was located, i was extremely pissed off to find it directly situated right next to the main road with tons of noise producing traffic.At this point I went directly into their office and confronted them about the apt. location and their answer was " well that apt is the only 2 bdrm. we have available at this time" Did you still want it ? at which point we had already given them a deposit and were already moved out of our previous dwelling, so under duress we had to accept it or loose our deposit and have no place to go with an 8 month old infant in in the beginning of february.Point being, that was the beginning of a series of lies and abusive behaviors we've had to endure regarding the incompetent office staff of low grade morons.. Our next caught off guard major dilemma occurred when we were issued a "WARNING" that the apts in our bldg. were going to be heat treated by a pest control co. who brought a canine to our apt to sniff around to see if there were any bed bugs in our apt. The pest control guy stated that our apt was clear.but we were told that we should pack a significant amount of our possessions and move them out of the apt for 48 hrs. or they could be damaged by the heat.At this point I promptly contacted the office mgr. and asked her where in the hell did she expect us to inconveniently relocate for 48 hrs. on such short notice and her response was that it wasn't her problem. Thinking it over I decided that I didn't have to comply with this idiotic warning and told her that we wouldn't be needing the pest control services being the dog indicated no insects in our unit. Her response was " well if we inspect your unit next yr. and find that it is in need of a heat treatment, then you ( I ) would be responsible for the $500.00 fees associated with the treatment.Then she stated that she couldn't understand why I didn't want the treatment when the rest of the residents in my building would be in compliance, at which I stated that if the heat treatment is supposed to work so well, then if all of the other units will be insect free, then there would be no reason for me to be concerned. At that point she just hung up the phone on me.With in the 22 mos. period of our residency here, at least 7 of the 8 units in our bldg have had continuous occupancy issues.One family moved out 4 mos after they moved in. I have seriously not heard one single resident say anything positive about this place, and I personally would not recommend crystal creek apts. to ANYONE !!!! Incidently, I was not able to publish this commentary unless i gave at least a one star review, but in all actuality, they don't even deserve that !!!! These people are straight up slum lords. Save yourself a great deal of headaches and look elsewhere for a much better living arrangement.! Here's the latest crystal creek RIPOFF update: Because of an extremely over crowded parking lot, I was forced to park some distance from our original parking area, and unintentionally and unknowingly parked in a handicap space. Because of being unfamiliar and improper lighting, we didn't even know we were parked illegally, and consequently,our vehicle was towed without even being given the consideration of a onetime warning. $360.00 later Liz the wonderful humanitarian that she (is not) told me that there was nothing that she could do to help us then condemned me for not being responsible and refused to renew our lease. Bad place !!
The walls are so thin I can hear my neighbor's cell phone ringing. There are way too few parking spaces. And they're not assigned, which means if you come home late enough all of them will be taken, including the visitor's spaces, and you might even have to park outside the complex. The 24hr gym has no working equipment except treadmills because someone keeps stealing the weight pins. But the price is good for the neighborhood so I'll give it a second star. Just don't believe them if they promise a low security deposit, after we paid ours they tripled it before we could move in.