Questionable business practices bordering on illegal. My daughter moved to Houston for her first job right out of college as it was close to her office. She had a cat, which has never caused any damage to any home that it has lived in (it has no claws and is litter box trained). They told her there was a $500 pet deposit in which $150 would be returned to her when she moved out if no damages. They said they kept the $350 for additional cleaning needed when a pet lived there. She had the cat with her for maybe 1-2 months out of the 18 months she lived there as her long hours and travel schedule forced her to bring the cat to live with us. She was relocated for work to Dallas and asked about breaking her lease and was told she would have to pay 3 months rent in advance. She was also given the option to transfer her lease to another Post property for $350. She moved out per her agreement on 12/31/15 but had left her keys in Dallas so these were returned the following week. We were there to help with the move and stayed to re-paint and shampoo the carpets. The apartment was left in better condition (carpet wise) then when she moved in. There was zero pet damage. They erroneously charged her for January's rent which caused her account to overdraw. I called her bank and they informed me that they would stop payment on the erroneous rent charge. She was charged rent for the days in January that the keys had not been returned although the apartment had already been rented out. In addition, they not only kept the entire $500 pet deposit, they charged her an additional $270 for new carpet and could not and did not provide a list of related damages. She was only told that there was pet urine, which was a complete lie. In addition, they charged her an additional $50 for the stop payment fee for a charge that they should have never made in the first place had they had their act together. Mind you this was a very small studio loft apartment and the entire carpet could have been replaced for $400 at maximum. They basically charged her for upgrades they planned to make. Do not rent here. There are better options.
Their sales rep do not know how to sell, they just don't like their job. I almost forced them to call me when I was interested in one of their studios. They never called back, apparently they don't need clients. BTW these apartments are not worth their pricing. :(
My daughter moved here for her new job, close to friends and work. I thought it was a great looking apartment, the staff seemed quite nice. I was a little hesitant at first, when she wanted to move here after reading some of the reviews. There seemed to be a problem with deposits being returned and such. Basic wear and tear items being charged against you. So I thought, ok, let's go over this place with a fine tooth comb before moving in. Walls carpet, stoves frig etc. we did this, we cleaned it before we got the furniture in, the carpet was a little worn, that's normal wear and tear. Annoying item is AC dripping into the tub. So being that my daughter works 10 hour days, she doesn't get much down time, eats out mostly. No pets. Here's the kicker, we had a 6 month lease because she knew she'd be moving out because of basic cost of apartment and needing to get a 'feel' for the area. 6 mths later, we move her out, she and I clean the apartment from ceiling to floor, in cupboards, outside, in and out of everything, every stinking crevice, we vacuumed carpet. I walked over that carpet making sure there was not a spot in bedroom or closet, the only thing on the carpet was pressure points from the bed dresser etc, I pulled the carpet up as best I could there but cheap padding causes that. I even cleaned imaginary scuffs off the bathroom and living room and kitchen floor. Guess what?! Everybody is right!!! They charged her $200. Bucks for imaginary 'small yellow spots' on the carpet! Telling us they had to replace the carpet! Someone is making money there! But it's your word against theirs and they don't walk through with you, which I think should be a requirement. They obviously make up things. Rent here at your own risk. Oh and a friend of hers basically trashed his apartment and left it half clean and he got money back. Guess they needed to make the money up somewhere.
Really terrible management. They seem to think that you're "replaceable" and will frequently assume "it's your problem". Had an instance where they claimed I didn't pay rent and had me call my bank to confirm the payment hadn't been bounced. They then tried to bill me 250.00 for the event. What was the problem? They entered my checking account number wrong. Didn't even check that before billing me 250.00. I haven't tried Metro or Camden but I certainly wouldn't recommend you try here first. They're pathetic.
Rude office associates, can't be bothered to wait 2 minutes after the office closes to pick up a pavkage. The rent here is too high for that kind of rudeness.