My daughter moved here for her new job, close to friends and work. I thought it was a great looking apartment, the staff seemed quite nice. I was a little hesitant at first, when she wanted to move here after reading some of the reviews. There seemed to be a problem with deposits being returned and such. Basic wear and tear items being charged against you. So I thought, ok, let's go over this place with a fine tooth comb before moving in. Walls carpet, stoves frig etc. we did this, we cleaned it before we got the furniture in, the carpet was a little worn, that's normal wear and tear. Annoying item is AC dripping into the tub. So being that my daughter works 10 hour days, she doesn't get much down time, eats out mostly. No pets. Here's the kicker, we had a 6 month lease because she knew she'd be moving out because of basic cost of apartment and needing to get a 'feel' for the area. 6 mths later, we move her out, she and I clean the apartment from ceiling to floor, in cupboards, outside, in and out of everything, every stinking crevice, we vacuumed carpet. I walked over that carpet making sure there was not a spot in bedroom or closet, the only thing on the carpet was pressure points from the bed dresser etc, I pulled the carpet up as best I could there but cheap padding causes that. I even cleaned imaginary scuffs off the bathroom and living room and kitchen floor. Guess what?! Everybody is right!!! They charged her $200. Bucks for imaginary 'small yellow spots' on the carpet! Telling us they had to replace the carpet! Someone is making money there! But it's your word against theirs and they don't walk through with you, which I think should be a requirement. They obviously make up things. Rent here at your own risk. Oh and a friend of hers basically trashed his apartment and left it half clean and he got money back. Guess they needed to make the money up somewhere.
Their sales rep do not know how to sell, they just don't like their job. I almost forced them to call me when I was interested in one of their studios. They never called back, apparently they don't need clients. BTW these apartments are not worth their pricing. :(
Rude office associates, can't be bothered to wait 2 minutes after the office closes to pick up a pavkage. The rent here is too high for that kind of rudeness.
Really terrible management. They seem to think that you're "replaceable" and will frequently assume "it's your problem". Had an instance where they claimed I didn't pay rent and had me call my bank to confirm the payment hadn't been bounced. They then tried to bill me 250.00 for the event. What was the problem? They entered my checking account number wrong. Didn't even check that before billing me 250.00. I haven't tried Metro or Camden but I certainly wouldn't recommend you try here first. They're pathetic.
I lived here for one year and as soon as my lease was up, I was out of there. I will get to what happened to me in a bit, but before I do, I will tell you that there are constant garage break ins, stolen bikes, and fights outside when the bar crowds leave. Now, I understand that management can't help some things, but their attitude is that they just don't really care. The parking garages are typically far away from your apartment, the security is serious lax, and all of this would be understandable except that you are paying an monumental amount for this apartment! Now, after living there, I was robbed. Yep, straight up robbed. The police came and speculated that it was the painters in the hall because there was paint on my furniture. This was all communicated to management, and they did NOTHING. They didn't investigate, they didn't even offer condolences. I had to pitch a fit just to get my locks changed. Now, I met a lot of great other residents and made some good friends, and if you're new to Houston and don't know anyone, you will definitely meet people living here. But there is a huge downside to living in Midtown and at Post Midtown. Take your chances.