Okay, I see a lot of negative reviews, and I'm sorry those people had a crappy experience, but the loudest complainers are going to be the ones who do reviews. My experience has been quite the opposite. Regarding maintenance, we only had one bad experience, and that was with a contractor that post staff reprimanded. All the maintenance guys that actually work for post are very pleasant, professional, and responsive. Our ac unit has gone out a couple times, and each time they've brought us a portable unit for that night (everything always goes wrong after business hours, am I right?) until they could go up on the roof the next day to fix it. Regarding office staff, the post office staff are the first apartment office staff that have been friendly, haven't been condescending, and have not acted like interacting with their residents is an undue burden upon their existence. I've lived in several complexes, and post is the only one where I've mentioned an issue in conversation with staff members and before I got back to my apartment, I'd been contacted by maintenance telling me they'd be by that afternoon to fix it. Their attention to detail is fantastic. The location is fantastic too. There's a ton of great bars and restaurants in walking distance. It can get a bit loud on a Friday or Saturday night, but the complex is literally across the street from some of the most popular bars in midtown. Don't grouse at the sun for shining at noon when you're trying to sleep. I can't comment on move-out fees; we just resigned our lease and plan to resign once more after that. The one time pet fee with no pet rent is one of the best policies. Also, and this is one of the most important things for me, I can't hear my neighbors when they get in yelling matches. At all. And they can't hear us with our rowdy dog, which is great. I have had nightmareishly loud neighbors in the past, and it makes me so glad this building is quality construction.
I have never written a negative review on a business- ever- not on Google, Yelp, or any other forum. My experience with Post Midtown Square has been so horrible that I actually feel guilty when I see people in the leasing office about to sign their happiness (and money) away. In the past, I have had many different apartment living experiences in many different cities and therefore do not have an unrealistic expectation of any apartment complex. All of them have their weaknesses, and the best of them work with residents to resolve them the best they can (whether or not it gets the resident what they want). 1) My car has been towed out of the resident garage that I park in. No joke. I went away for the weekend, came back, and could not find my car. I finally got information that it was towed, and the first thing I asked was why. Apparently, there is a parking person that is contracted by Post to monitor the parking garage for conditions that he feels are worthy of towing. He told me that my car was 'a little over the line'. He could not produce a photo documenting this, and when I asked if the parking garage was in any way negatively affected (cars couldn't park next to me, traffic was somehow unable to get through, etc) or if anyone complained, he said that no one complained- 'it just looked over the line to him'. Of course, when I told him I was going to speak to the manager, he changed his story during the discussion between the three of us to 'Well actually, there was an F-350 truck that complained...' Uhhh..are you serious? FYI- those cars do NOT fit in the garage and are over and out of any parking space available, so by this logic, all of them should be towed. I actually sent the parking contractor photos for the next few days of trucks 'over the line' all over the garage, to which he did not respond. Management also says it's up to him- will not entertain taking the side of the resident. There goes 300$ of my money. 2) My car was broken into in the parking garage. My passenger window was shattered, nothing was taken. There goes 400$ and a good part of my workday. 3) The very first year I lived here, my rent went up 15% per month, in a down economy with new apartment complexes opening up left or right. I am a commercial real estate professional that knows the price/sq ft figure of the area and it does not add up. I am still cursing myself for not giving the required 60 days notice. 4) Stuff will constantly break in your apartment. I have been here for a year and a half and my microwave fan has fallen off, my garbage disposal has broken, all of my light bulbs have burned out (I'm never even home), my ice maker stopped working at the 4 month mark and my bathtub 'needs resurfacing' but they won't do it because it takes a week to cure and I need somewhere to live. 5) I pay an exorbitant amount of money to live here, and I still have to deal with a laundry room- which is fine, I'm from Chicago and am used to it, BUT- on any given day, at LEAST 2/6 washers AND dryers are broken. I have had a washing machine decide it wasn't going to spin the extra water out of my clothes, and not had a dryer open up for 2 hours- it was super fun to carry a wet lump of clothes into my bathtub and spend my entire Saturday doing laundry. Edit regarding below management comment: I will not even comment on the misinformation regarding my towing situation, however, the point is, your verbiage is spot on: this 'CAN cause interference'. It did not. Also, any customer-friendly complex would COURTESY CALL their resident and ask them to move their car (my plates are registered) before having it towed. Your customer service is lacking, and you want $3000 to allow me to break my lease (and that's with YOUR notice applied, for YOUR convenience). Also, you're so sorry about theft, but have no security in your garage in a downtown area (or plans to install one). Please. Allowing me to break my lease is the only solution that would make this right.
Great location! This alone is worthy of 5 stars. It's right in the middle of midtown restaurants and bars. The apartments aren't anything special but with the location and a beautiful pool, it's a great spot for young people to live.
Questionable business practices bordering on illegal. My daughter moved to Houston for her first job right out of college as it was close to her office. She had a cat, which has never caused any damage to any home that it has lived in (it has no claws and is litter box trained). They told her there was a $500 pet deposit in which $150 would be returned to her when she moved out if no damages. They said they kept the $350 for additional cleaning needed when a pet lived there. She had the cat with her for maybe 1-2 months out of the 18 months she lived there as her long hours and travel schedule forced her to bring the cat to live with us. She was relocated for work to Dallas and asked about breaking her lease and was told she would have to pay 3 months rent in advance. She was also given the option to transfer her lease to another Post property for $350. She moved out per her agreement on 12/31/15 but had left her keys in Dallas so these were returned the following week. We were there to help with the move and stayed to re-paint and shampoo the carpets. The apartment was left in better condition (carpet wise) then when she moved in. There was zero pet damage. They erroneously charged her for January's rent which caused her account to overdraw. I called her bank and they informed me that they would stop payment on the erroneous rent charge. She was charged rent for the days in January that the keys had not been returned although the apartment had already been rented out. In addition, they not only kept the entire $500 pet deposit, they charged her an additional $270 for new carpet and could not and did not provide a list of related damages. She was only told that there was pet urine, which was a complete lie. In addition, they charged her an additional $50 for the stop payment fee for a charge that they should have never made in the first place had they had their act together. Mind you this was a very small studio loft apartment and the entire carpet could have been replaced for $400 at maximum. They basically charged her for upgrades they planned to make. Do not rent here. There are better options.
Their sales rep do not know how to sell, they just don't like their job. I almost forced them to call me when I was interested in one of their studios. They never called back, apparently they don't need clients. BTW these apartments are not worth their pricing. :(