Minor issues, common with any apartment... until after 1 month after move out when they sent me a bill for over $650 for damages- yet at move-out inspection, they did not indicate any of these issues. Instead, decided to update the apartment and send me the bill. In case you are interested in the situation: The apartment requires you to clean carpets at move out and gives you the option of using your security deposit to have the apartment clean the carpets. At move-out inspection, the lady completing inspection stated my apartment was fine, the only issue being the drip pans- of which I replaced. In reference to the carpets, she said the carpets looked of normal wear and tear (dirty at the door, in front of the couch- no spills, tears, etc); I signed to use my security deposit to clean them. Then I received a bill for REPLACING THEM. They never cleaned the carpets. When asked why this was not brought up at move-out inspection, the manager stated that they lady doing the inspection is not authorized to make decisions about damage!!! Why the heck is she doing inspections then? I would have paid to clean the carpet with a private company. I contacted the carpet cleaning company used by the apartment to better understand why they needed to be replaced. The carpet company stated that based on the pictures it looked like the areas were due to walking and pivoting on the carpets, which can embed the dirt into the carpet, making it almost impossible to get out- especially if it is a older carpet (3 years old carpet of a 5 year carpet life). She also stated that when sitting on the couch and putting a foot down to re-position, this can embed dirt into the carpet and contribute to stains (much like the stains in the photos of my apartment). The frustration for me is that there is nothing I could have done differently to avoid the damage (besides not walking/pivoting on the carpets in my apartment, which you would agree is ridiculous). The lease does not state that the carpets need to look brand new. I understand that Styron Square must present a standard for incoming renters and because of this and the cleaners concern that they may not be able to get them to look new or to the standard, it was recommended that the carpets be replaced. However, this does not mean I should be responsible for the replacement. The carpets could have been used 2 additional years, but management wanted to update the apartment to make it more appealing to renters and charge me. I should not be responsible for this, just because I happened to live there when the carpets were aged. I agree with the previous review, the manager Jannelisse is awful (there is not two sides to every story..according to her there is only her story, only her way); she talks over you, is rude, and unprofessional. I was ready to pay 2/5 of the cost of the carpet to be replaced for 2 years of lost life on a 5 year carpet. She demanded I pay 2/3. I called the company who established the calculator that she was using to calculate the cost and they stated she was not using it for its intended purpose and manipulating the numbers. MY ADVICE IS DO NOT LIVE HERE. If you already live here, clean the carpets on your own and do not let them use your security deposit... and get documentation of everything. I have 2 other friends in the apartment complex that have had the same issues with getting bills after move-out. I feel you should be warned...I wish I had taken my friends seriously when they warned me.
There is always two sides to every incident in Property Management. We are a very military friendly community with a military clause. Per our lease: "Any member of the Armed Forces of the United States or a member of the Virginia National Guard serving on full time duty or as a Civil Service technician with a National Guard unit may terminate his rental agreement with the landlord if the member (1) enters military service after signing the lease (2) has received orders to deploy with a military unit for ninety (90) days or more or (3) receives orders for a permanent change of station (PCS). Prior to termination, a written notice and a copy of the official notification of the orders or a signed letter, confirming the orders from the Tenant’s commanding officer, must be submitted. The termination date shall be thirty (30) days from the date on which the next rental payment is due. The final rent shall be prorated to the date of termination and shall be payable at such time as would have otherwise been required by the terms of the rental agreement. In addition to the termination procedures above, Tenant may terminate the lease in accordance with laws contained in the Virginia Residential Landlord and Tenant Act." When orders are submitted on the third of the month per our lease it goes into effect the first of the following month. I showed nothing but professionalism and was simply doing my job. As a manager I have to be fair and the rules are the same for everyone. I can't tailor to ones demands when the rules are stated in a legal document that each tenant signs. We go over the lease with new tenants and also encourage them to re read it to make sure they understand what they are signing. I encourage future prospects before reading reviews to check the property out first and to understand both sides. We love our residents but also have to abide by our binding contracts.
I lived in the apartments for 6 months. At first, it was great and then everything fell apart once my lease was signed. As a military member, I was forced to pay for a full months rent and was not in the apartment one day in August. The management was horrible...especially when it came to any sort of customer service. When dealing with the front office folks, the property manager, Jannelisse Franco was by far the worst. Her customer service skills demonstrated an extreme lack of concern and bordered on the worst I've seen in 27 years in the military...and I've seen some pretty horrendous attitudes.
Apartment and location very nice. Complaints about noise are exaggerated. The Fin crowd dies down around 10, and you might hear a college kid at Brickhouse hollering later than that but it's not enough to wake me up. Beware when negotiating a price--there are prices for each unit that they have to publish and they actually told me that my unit was more than the published price. Complaints about maintenance are real--expect a couple weeks even if something important breaks on its own. I don't care much for the folks in the leasing office because of these reasons but the location and apartment itself make up for it.