AwfUL. I lived here for 5 years. Got alongvwith everyone until 6 months ago, when I moved to a 'renovated' unit. It was VERY POORLY INSULATED. Rain would leak in, the water pipes were constantly broken, and I had 4 floods, a robbery, and an assault against me with ab deadly weapon. Towards my final days when I WAS FORCED OUT,due to a hateful upstairs neighbor cleaned about my service dog saying that she was attacked even though it was ENTIRELY UNTRUE. I even proved it in court. This used to be my HOME. Now, it's a serious regeet and I am glad to be out.
HORRIBLE experience. When I came here to look at the apartments, they showed me the model unit which was emaculate. The girls in the office seemed very professional and nice, at first. The unit they rented me was a total different story. They pulled the old Bait & Switch on me. The unit I got had the WORST construction I've ever seen in an apartment, not to mention that it wasn't clean at all. The complex is supposed to be "upgraded"... hardly. I realized that they give you great service just to get you in and then don't care anymore. Then I found out they charge a $2.50 administration fee that they neglected to tell me when I first signed papers. I suggest to avoid The Barrington, it's a corporate nightmare.
HORRIBLE CUSTOMER SERVICE, SHODDY WORKMANSHIP on the upgrades. On the day I was SUPPOSED to move in to my apartment at the Barrington, I picked up my keys, went to my apartment, and as I was placing the key into the keyhole, SURPRISE I was let in by the cleaning lady who was still working when I arrived around 2 p.m (THE APARTMENT SHOULD'VE BEEN MOVED IN READY AT THE START OF THE DAY). When I told her I was moving in, she said she needed 40 more minutes, but first she had to go get lunch and pick up her daughter from school. ... Um, ok... So I postponed moving in for a couple of hours, when I went back around 5 p.m. hoping the apartment was now clean, I discovered my key did not even work. The key went into the keyhole, but would not turn. I tried for about 10 minutes and finally I went to the tell them my key wasn't working and I thought it needed to be replaced. I was told it was "finicky" and to go back and try again. ... I went back, tried again, still didn't work. I went back again, and this time I was told by another lady "sometimes it sticks, go try again." TWO VISTS, TWO TIMES THEY REFUSED TO CHANGE THE BROKEN LOCK. I went back, tried again, and called over a friend who lives in the complex to try to open it, I thought maybe all their locks just suck. Still couldn't get the door open, it was now almost 6 p.m. We went back to the office, I handed them my useless keys and demanded they change the lock, and I was told "Yeah.... we should've changed that lock before you moved in." REALLY?! I wasted an hour trying to open the door to my apartment just to find out they agreed the lock was not in proper working order. By this time it was the end of the day, so as I had places to be, and should not have had to move in on a day when the apartment was not even clean (not to mention, when I finally did move in, there was still much cleaning to be done.) When I returned the next day, the lock still had not been replaced, and when I asked if I would be refunded for the day i COULD NOT move in, I was told "YOU COULD'VE MOVED IN, YOU JUST DIDN'T WANT TO." I did not spend AN HOUR TRYING TO OPEN THE DOOR, GET BLISTERS ON MY FINGERS from trying to turn the non-working lock and ASK THREE TIMES to get it changed just for fun. I really DID want to move in. When I finally was able to start moving things in, the apartment was still dirty despite the cleaning lady having been there, and noticed broken vents, broken door stops, a huge dip in the floor, and more. I asked to have maintenance install a new door stop, and it was placed so that the door did not even reach it. ... The door still hit the new granite countertops, which I specifically identified as an issue. I could go on and on, and I've been living here not even two weeks. Still waiting to hear back from management about whether I will be refunded for the day I couldn't move in.
looking to move to the Austin area, went in to look at apartments was very pleased with the girls in the office( Bethany and Crystal ) were very polite and professional. answered all my questions, concerns, and showed me a few units. made my visit at the Barrington worth a second look for the move.
Pro: Quick maintenance response. Located near grocery, dining, nature, and entertainment. Resident complaints (noise, refuse, animal waste) responded to effectively. Decent price for the area. Con: Water intermittently cut off for unknown periods (2-10hrs) for repair. Ancient, inefficient appliances lead to high electric bills. Expect to lose one package per year. Source: Resident for over 10 years.