Have been living here for two years and management does not do anything about our neighbors. They are loud around 10-4am in the morning. We call security and fresno police department. They don't do anything! I have called and left a voice mail to the office complaining about out neighbors they don't do anything. It is part of the contract that every resident sign to not be be loud past 10pm no loud music or anything. They are not following thay policy. Me and my husband work get up early and go to school. Along with the fact I'm pregnant and we have a 7 yr old who barely gets rest.
I move here last Nov and I'm not happy at all. It is the second time the main gate is not working and I had to wait for near 30 minutes with another residents till someone get out so we can get in, try to call mainace to report a problem and system several times and my call was hang up, there seems not to be care from staff about residents unless you're new or interested to move in. There is not way to use a code in the main gate so if you order pizza and or invite someone to come over, you'll have to get out to open it, workout room is not fixed, laundry room is dirty and some. I had terrible experience when moving in, there was 3 different staff to deal with since they have being changing it often, every one of them told me different agreement with a little difference price in the end, had to be move from different apartment "3" times since the first one wasn't ready when attempt to move in, the second one had carpet witch wasn't in the agreement plus took 3 days to find their key, and finally the one I have. Now. The first month my rent was due, the staff attempt to charge me more when I had a contract for one year singed up. I'm very unhappy with my experience in this place so far, I don't mind to pay my rent for my apartment but not when the place where I live doesn't worth the price. I don't want to hear that this place under renovation again! The only nice thing I have seen is the pool and office, other than that everything seems to be falling apart plus I have seen some of the staff being rude to even each other, that's not professionalism. I think will be nice if management make priorities like fixing the gate. If you're future resident please make sure you get what you looking for and what you money worth. Ones again I don't mind to pay more if the place worth it.
Honestly the time that I lived their with my fiance since we are contract workers it was not very good. The management has changed at least 3 to 4 times , their has been unprofessionalism, the color of the apartments is horrible , their is mold growing and roachs still and worst part my car was broken in to and my apartment # 134was as well 2 x and 3 rd time was an attempt who we got them arrested . it's not a safe place for people to live at. I have to say one thing that this new management has been pertty good and have been trying their best to make things work the manager Jennifer I beleive she goes by Jen has been very helpful and understand the other girl Maggi is not so helpful and evrytime I talk with her I have to go to the manager because she just makes things very complicated , I don't think she knows much about apartment managing and how to interact with customers . the regional branch manager is also very understanding and reply right away via email like she did with my fiance when we had that outrage and break in. Thank fully working for the police department makes some what if a difference but if you want to get something done you need to speak to the manager Jen or the regional branch manager, other people working their like Maggi is only good at saying NO to literally anything you ask and refers you out to the manager herself , she's been useless other then that the new staff has been great but the area is not safe nor are the apartment doors since it was broken into in seconds , you will see people in late night looking around into your backyard n fences and trying to break in tell you see them yell then they run. Not safe n rent is alot for the kind of place, location, and the environment that's their not worth it but its truly about to u, things do change with time maybe if they take out section 8 you might just see some improvement ... Nevr know., the break in with a drunk drugged person coming in to my house with a weapon and gang of peopel just did it for me , my door could not close at night and I was not able to sleep , the bad part is it as happened more then once , the other time my neighbor sharice saw someone trying to open the door about 3 months ago and she said their were 3 people she told them its not your place n then she said they acted like they were putting in the wrong key and kept on pushing my door, n yea. .. I don't know what to really say except that it's unsafe. Also the handyman who fixs things had told me how two neighbors got into a fight and they were breaking each others cars windows slashing tires police was involved ... Please think twice before u move their ... God bless.
I have lived here for 2 yrs and this year is the first year the staff is different they need to be trained in dealing with the public. if you would have ask me last yr I would have recommended moving here. The staff is rude they change their word on the lease price. month to month was said in September 2015 $100. Now it is $200 and my rent is now 785 not 740 as oringal told in sept. when my new lease began, yesterday I received a cALL that changed it all up. even my last lease date how sad they would be nice apartments. We are disabled and I believe that is why they think YOU HAVE TO BE YELLED TO AND SPOKE TO RUDELY. Don't move here if you don't like drama from the office I don't I wish I could move right now today!!
This place doesnt even deserve one star! I hated living in these apartments. They overcharged us on rent every single month even though we would go talk to management to let them know that they kept overcharging us.They also never reimbursed us the money that they owed us for overcharging. They are quick to take to your money but when its their turn to reimburse, then thats when the tables change. The list can go on but as anyone can see these apartments are not worth the 810 dollars that they are charging. I would just go somewhere where the area is actually nice and the apartments are fully remodeled. I do not recommend anyone to move here. YOU WILL REGRET IT!