Although my move in experience was great my current situation has been hell. About two weeks after moving into the complex I became disabled. I live on the second floor and have asked the management team to assist with a first floor apartment. I now only have one leg and going up and down the stairs is extremely difficult for me. This has been the craziest experience I've had in my life. Not only am I being treated like this is a first move in I've been literally asked to provide an additional deposit. I was first informed that I needed to provide $399.00 to move into a downstairs apartment. I moved some finances around and supplied the money order to then be told that I would need an additional $358.00 on top of the monies already paid. To me this should've been a simple apartment swap. This was not a courtesy or convenience request this is a needed request due to a horrific and tragic event and I'm being treated as if I'm a new tenant. Although I haven't been a resident that long I'm not sure to why I'm being asked for all this money. I was told that it's like I'm moving into a new community because I live on the Riverside side of the complex and the apartment that would be available is on the Archibald side. Umm isn't the whole complex called the Terricina. Makes no since. I've had seven surgeries since my initial incident and have a lot of scheduled doctors visits and I have more surgeries coming up. Needless to say I am still on the second floor dealing with the fear of falling down the stairs each time I have to leave. I have a wheelchair, crutches and a walker just to get around for normal living. None of these things are secure for stairs.
We gave our notice to vacate. This is not because of our unhappiness, but because we bought a house so it was time to vacate. Firstly, I want to express that giving your tenants a paper notice taped to your door shouldn't be the first thing of how I believe good customer service should be handled. Should something as serious as the need to understand if we were staying or going arise, a phone call to set up a meeting would have been the first step. If you cannot reach us by phone/email then proceed to give us a written letter. When we (my wife and I) went to the office to sign our 30-day notice, we felt that we were being handled very unprofessionally. They were not sure who could help us, they gave us an incorrect estimated total (for our closing cost - had to call to reconfirm what the total was), and to top it off, the attire of the employee made us feel very uncomfortable. She had to hold her blouse when reviewing our paperwork (an unsightly experience). The very next day, another staff member contacted me via phone and asked if my wife and I was to stay or go. I informed her that I came in the day before and let the office know. She assumed that I signed papers to extend our stay but then I clarified and said that my wife and I signed the notice to vacate. She then commented how she was not notified and bid me adieu. Secondly, I noticed that there are days on end that the gate is open. If this is to be a gated community, then why is this repeatedly happening? The gates should always be well maintained or monitored. If it was simply a day that the gate stayed open, then I could understand, but I went a week long without having to click my gate (and this is not because a car just went through). If you're seeking for a temporary gated community, then you're in for a treat. Thirdly, maintenance - I still stand by them being cordial and responding in a timely manner. I get it. There are a lot of units. But, the problem I have and I am not sure if it pertains to maintenance is how the lawn, edges, and bushes have been maintained. There were weeks where the complex looked awful (leaves everywhere, cut grass patches laid about, and hours later the person who was the blow the leftover cut grass would plummet these things onto parked cars - my car needed to be washed every other day; it got rather dusty - car port didn't help). Fourthly, if you are expecting quiet nights and mornings, think again. There are trucks that keep on unloading over behind the Ralphs, people who speed in the parking lots (rev up their motorcycles or sports cars), the Tae Kwon Do class kids yelling their weekly routines - this noise ricochets and you can do nothing about it. Lastly, for the price you pay for a place like this, you would think the grounds would be better maintained, and security clearly around to keep the scary characters away. In addition to the price you pay, you would think that you would have cordial neighbors (ones that say hi with a smile, or ones that keep their noise level down after 10PM or before 8AM). I was close to giving this a 3-star review, but as I wrote, my review calls to be left at a 2-star. Thanks for the year here - I wish we were better served for our tenure.
Very friendly staff! Esmeralda was very helping and encouraging when I was looking to move in and really appreciated her help. very quiet area, nice pools plenty guest parking, also have a gym. I hope this review helps to get what you look for.
Overall, i like this place. i live on the archibald side and it is very quiet. Neighbors are friendly, staff is helpful (when you can get the office to answer the phone), apartment is nice looking (although it was not repainted before we moved in. lots of scratches and black marks on walls and ceiling), and its affordable. With my experience, every time i have called for maintenance, it has gotten fixed same day. My only complaints are the gate does break often and stay open till fixed. i've never seen it broken for more than two days. My upstairs neighbors stomp the yard up there till about 1:30 in the morning. They are constantly walking back and forth up there when they are home. Not a problem until it gets past 10pm and my child still cant fall asleep because of their heavy foot. and bonus, we get to hear every time they are having their affectionate time. which is any time of the day. (of course; not really management problem, but its still disturbing) Other than that, i like this place. Haven't had any issues with the staff and everyone there is very friendly. i'm nervous to see how the move out is going to be if we do not renew. i keep hearing horror stories about it. but i did my research and know the laws. so hopefully, it comes out easy.
I very rarely would make a complaint about service or housing, but this is a special exception. Just to start, I'll comment on your security deposit. I general, it is about $400. It's no coincidence that by the end, they will try to charge you roughly 350 in cleaning and move out. This included, in my case, paint. There were no marks, and after repeated calls and refreshing their memory on state law regarding the deposit, they refunded the 160 for paint. Just the typical approach by many apartments. My apartment was nice. Very comfortable over all. When something broke down however, it took frequent pestering to get maintenance out. Again,typical, but still disappointing. It got to the point where I just did things myself. My final major comment. .. it is gated complex. For weeks at a time, the gates were busted and remained open. Defeats the purpose entirely. In addition, it happened quite often. In the end, while I wholly enjoyed my apartment itself, the whole experience simply was not worth it.