Very poor customer service. Truthfully, the only time one gets excellent customer service is on the day one tours the "model apartments" (which btw are nothing like the real apartment) and agrees to rent. From move-in day onwards, if you have to deal with the leasing office you are screwed. They are not willing to investigate and rectify issues to keep the customer happy. Case in point, considering the number of times people have responded negatively towards the practice of not viewing the actual apartments, any business that cares about customer service would have already addressed this issue by changing this policy. So...I will write negative reviews about this place until everyone I know hears about how bad it is. I do not recommend. I can't wait for my lease to expire.
Don't move here. First I'm going to start woth outside. The garbage bins are awful. Luckily my apartment was right next to one so I had to close my kitchen window not to smell it. Everyday there would be a homeless person next to it. Digging through it. When garbage trucks come, they leave a river of juice behind that smells even worst. Parking. I had a one bedroom with my wife and only one parking pass. Mind that it's not assigned parking so after 8pm you might as well drive a cross to 711 gas station and look for parking down there. If you want an actual assigned garage. That would be 75 dollars a month. Oh and dont forget dog shit everywhere. So only walk on sidrwalks. There is even more to talk about the apartment itself but that would take to long. This people put up a good image but once your in. They are money sucking vampires. Stay away!
Here is the honest truth: The apartment is serviceable. It's expensive, but what apartment in San Diego isn't? The bathroom is a little small, livingroom is spacious, kitchen can get a little cramped, the rooms are decent-sized for a non-family and the closets are also on the small side. POSITIVES: great dog friendly environment, nice landscaping in certain areas, pool and gym are nice and community area is large and able to accommodate a large gathering. NEGATIVES: Overall small apartment, laundry on site is awful in my experience (dryer sucks ass, washer is small and 2 loads are necessary for almost all laundry events and loads are over-priced) dog poop is commonly scattered around, and the biggest drawback by far is PARKING. It is absolutely TERRIBLE. I wish I was exaggerating. There are 2500+ residents in this large community and I would guess there are less than 500 spots. If you arrive home from work after 7:00 pm, good luck finding a spot. You could get lucky, but more often than not, after 7:00 pm (and sometimes as early as 5) you are going to be hunting around for street parking with all of your neighbors and walking a long distance to your place. If you are a person who leaves frequently after work hours and comes back home, DO NOT get a place here unless you have an extra $75 a month for a garage which most likely will be nowhere near your actual apartment. They don't have dedicated garages for apartment locations and sell them to whomever, so the odds of you getting a garage next to your apartment are likely low. Be advised.. I only lived there a year (5/14 - 5/15) and I felt like a prisoner because I knew if I left, I would have to spend 20+ mins looking for another spot.
Rip-off, No Parking, and MOLD everywhere (keep reading...) THE RENT: A 2 bedroom doesn't sound bad at around $1450/m but you are also required to pay an extra $40/m for renters insurance, and they also tack on water to your rent. So it realistically ends up being about $1600/m. Once your lease ends, they will jack your rent up another $50 every year. THE LEASE: When you visit, they show you a model apartment next door to the leasing office. It has nicely painted walls, no popcorn ceilings, high end furniture and decors, ceramic tile flooring, and looks like something out of a magazine. If you ask if you can see your actual unit, they say no because there are tenants in it. Then they make you sign a 30 page lease, but read it carefully because you are basically agreeing to living in a mold farm. Once you get your keys, you will find that your actual unit has vinyl tile, popcorn ceilings, and moldy bathrooms with a fresh coat of white paint slapped over it. PARKING: It is impossible to find apartment parking after 4:30pm, and impossible to find street parking after 5:30pm. Weekends are just bad all day long. You will park your car about 20 minutes away everyday after work. Also be careful where you park or else you will get towed. The tenants cannot parallel park, so expect lots of dings and dents on your car. A parking garage will cost you another $100/month. THE APARTMENT: Once you get the keys and go to your place, you will find that even if you live on the 1st floor, you still have to climb about 7 steps. It is not handicap accessible at all, and this also makes moving difficult. Once you go inside your new apartment, it reeks of fumigation and there are dead roaches on the floor. You can smell the MOLD in the bathrooms, since they never remove it and instead just paint right over it. This place is a health and safety hazard, should be shut down. The walls are also paper thin, so you will basically hear your neighbors getting it on to Barry White every nigh. You will also hear their TV and their dog barking non-stop. Oh don't worry, they can hear you also. PETS: It seems that nobody puts their pets on a leash at Coral Bay. In the year that I've stayed there I've seen several Pitbulls and Rottweilers roaming around without the owners in site. People rarely clean up after their pets, so don't walk on the grass or you will need some new shoes. THE AMENITIES: The pool is dirty, full of kids, and also full of urine. Nobody uses the basketball or tennis courts. The gym is small, but it has a huge window on the front, and is conveniently located right inside the Clubhouse. So every time there is an event int the Clubhouse, you have an audience watching you work out. THE STAFF: They are trained to be very friendly so that they sucker you into signing a year lease. Be careful and stay away!
STAY AWAY! I would have done zero star if I could. Terrible staff, horrible parking, my car was towed once. The are dog waste every where, you really need to watch your step. Old and dirty laundry rooms that stink all the time! I have done many noise complains no one cares or done anything about it. I am paying almost $1300/mon for 1bed, and this is for an old version apartment, which has not be renovated and it is really really crappy!! All the LOW reviews that you see here and in YELP should hopefully keep you from choosing this place. I have 1 more month left on my lease and I cant wait to leave!!!