The place advertises itself as "gated" but do not be fooled. Parking is not easy, neither inside the complex nor outside. The management is absolutely horrible, mainly the office manager whose name I never wanted to remember, she is just not personable at all. There is a guy with crazy hair, Aquino is his name I think and a new girl I believe her name is Tori who has always been helpful. People jump over the walls to come in to get in the pool and the so called gates never stopped anyone who didn't live there from coming in. it was not an over all great experience. I truly wished they would change that office manager girl or at least somebody teach her how to smile.
Updating a previous review: I was unhappy in my second floor unit because of the excessive noise from neighbor upstairs. Talked to neighbor, they got worse. Talked to Landlord, they sent letter, slight but temporary improvement. The neighbor wasn't really doing anything wrong, just less than ideal construction of the unit. Talked to Landlord about options and am moving to another unit within the complex but on the third floor. The absolute best solution I could ask for and the Leasing Staff have been so nice and so helpful the entire time. The only reason I gave 4 instead of 5 is because my original unit had the noise issue at all. But, again, leasing staff were perfectly helpful doing everything within their means they could. It is absolutely clear the staff want to offer a quality community and do what they can. Can't blame them for bad neighbors.
The parking provided within the confines of the "gated" community are too small, expect dented doors. When I read the comments about it, back before I sighed the lease, I wish I would of listened, and avoided this place. !!!If you have kids avoid this place at all costs.!!!
Have enjoyed our stay here (4 years) - not sure what everyone is complaining about - property is clean and no matter where you go your going to find the occasion dog pile, not always the residents fault ever heard of stray dogs? There were a few people who would just let their dogs run off leash but the office quickly dealt with that when people started to complain. Office staff is nice and deals with issues/complaints with no issues, maintenance is good and will stop what their doing if you need them. Apartments are small but better designed than most I've lived in. I liked the open floor design and the fact that the bedrooms were on opposite sides of the apartment. Appliances are good and I didn't have any major issues in the time I was there. I've never seen any sex going on in the hot tub (a little necking maybe, not a big deal) and I've never seen any babies doing their business in the pool. Only a couple of complaints - parking, the track lighting, and the rent increases. Parking is incredibly tight - I've got some new dings and bumps but nothing I didn't expect. It would also help if people could park straight and not over the lines and be considerate of their neighbors, but that might just be asking for too much. Alpine towing, the company that tows for Andante SUCKS. My insurance company and their attorneys got involved when Alpine illegally towed my car (sticker in the car and they towed it anyway) their inept driver damaged the exhaust system and the transmission. I'm now banned from Alpine's property because I told them I'd be contacting my insurance company rather than just giving them 4 estimates that they "might" pay (my guess was that they wouldn't) their office manager didn't like that very much - so I let the insurance company deal with it. The track lights like to blow out and at $80+ for 8 halogen bulbs it can get a bit pricey. Rent increases were more than I expected so I finally gave up on the renting and decided to buy a house. I have never EVER had any member of the staff come into my apartment without asking in advance if they needed to come in. Only the track lights is an issue that can be blamed on the property staff and even then who knows why the lights blowout - I certainly don't. I doubt they even know why it happens. I finally gave up and just bought lamps. Hate the parking spaces? Blame the property architect, hate the rent increases - be pissed off at the folks who own the property not the employees - Janell is just doing as she's told. Rents in the metro area are out of control as it is. We lived on the bottom floor, noise was what I expected, you cannot live with other people and not expect to hear things go bump in the night, I'm sure my neighbors heard me - get over it. Yes, the 2 neighboring complexes SUCK and suck hard but that's not Andantes fault, perhaps if those complexes would weed out their problem tenants the sirens and gunshots would stop.
Crime ridden, gates that don't work & terrible management. Little girls in the office who are cute and condescending. Janelle Maynard still hasn't gotten me my parking deposit back, which the new co-manager threatened me over paying in my last month. I already moved out due to the crime in the community over the deposit. So I paid it to them, they never gave me back the deposit remotes and will not respond to emails. Janelle isn't fit to run a kitchen. Waiting on that $50 deposit!