Oct 20, 2015
Jennifer Sarver is absolutely spot on with her google review of the Cove. We had a very similar experience while living in The Cove for the last year until we finally closed on a house. First off, The Cove is in a pretty decent location within Federal Way and is very well maintained in terms of landscaping, trash cleanup, etc. The security of the location is probably similar to that of any other moderately priced apartment complex in the mid to southern end of Federal Way. They do have a mall cop like security service that rolls through intermittently and the occasional FWPD squad patrol at night. We had no break ins, threatening neighbors, or major issues with crime spare a stolen umbrella from our front porch which could happen anywhere. The grounds crew are solid guys and respond very quickly to issues that arise. The Cove also has some pretty decent pools and workout areas although during our last month the south end pool developed an algae problem and turned pea soup green. It stayed that way for at least the last week or two of our stay. In short, most of our lease there was up to par up until our move date. As Jennifer said don't expect a dime of your security deposit back. In renting 3 different apartments dating back to 2008 this is the FIRST that actually charged me on top of keeping my security deposit. I've been charged for things such as patching small tac holes, installing new screens, and perhaps even small amounts of spot cleaning but this is the first facility that collected every dime of my security deposit and then some. Furthermore, they even tacked on "drip pans" to my bill initially when I installed brand new ones straight out of the package (although they did agree to cancel that charge after I spoke to the facility manager). This just shows how arbitrary their assessment of charges seems to be. So if you chose to rent expect a moderately priced apartment complex with a sharp ground crew and decent amenities. They do a moderate job of meeting your expectations and we never had much of a problem during our stay. However, their assessment of security deposit charges is borderline criminal in my opinion. 4 hours of painting for a 1 bedroom apartment is bullshit to put it bluntly (one example), especially when the walls were left the way we found them spare a few screw holes above the mantle and picture frame hooks left in place. Unfortunately however, what recourse is there in these situations? I'll never see a dime of my deposit and I have no doubt The Cove will repost the same type of cooking cutter PR "please contact us with questions" response they gave Jennifer. But in the end it's only $600 and fighting it would lead nowhere and probably cost twice as much - and unfortunately, I have no doubt the Cove is very much aware of this reality.
Jul 23, 2015
Overall, my experience living at The Cove was sub par to say the least. When we first moved in everyone was sweet, nice and worked with us pretty well. We paid our rent on time, never really had any reason to go bug the people in the office or had a maintenance request. A few months before our lease was up we decided to go into the office to see about resigning the lease and possibly just transferring into a bigger apartment. We were told that the lady who "handled transfer requests" was out for the day and that she would call us Monday. Okay, no big deal. We never heard from her. We even went into the office on MULTIPLE occasions to see about speaking with her. But, she was never there. Go figure, right? So, we just figured they didn't want our business anymore and decided to find somewhere to move to. So, we move out and spend TWO WHOLE WEEKENDS cleaning the apartment and shampooing the carpets thinking that we are going to get our whole deposit back as there was no damage to the apartment and it looked way better than when we originally moved in. I was even told by a member of the staff working in the office that the apartment looked amazing. So, two weeks later I get a letter from The Cove saying that we owed them $17 and they charged for EVERYTHING. I mean, charged us for cleaning, charged us for shampooing the carpets, paint touch up, almost everything you could ever imagine just to make sure we never got our deposit back. Just a bunch of cheapskates. Neighbors were awful, always fighting at all hours of the night.. Slamming doors and always causing a scene no matter what. The laundromats are also awful, people taking up all the machines then leaving their clothes there even when they're finished being washed and dried not allowing anyone else to use them because they'll just come back with more laundry. Yes, it is a beautiful place to live, the pond is gorgeous and the grounds are pretty as well. It just doesn't make up for the management staff and ghetto tenants.
Apr 22, 2015
A nightmare from the start, My car had been broken into several times, I contacted management about security or anything to be done and was told that they had security, but in the time I have lived here I have NEVER EVER seen him or her. Also had my bike stolen, windows in my car smashed, tires slashed, trash left outside my door. That was just the outside of the apartment, the inside was worse, one wall that was painted a puke tan color and when I asked if I could paint over it I was told that it was against policy. Then got told that it wasn't supposed to be that color. The resident dogs that get walked and the owners who do not clean up after them AT ALL. Inside the apartment, it took 6 months for them to fix my towel racks in the bathroom, 7 months of me asking daily to have my toilet seat fixed and the lights in the kitchen that kept going out. I finally had to start making repairs myself, however when I asked if someone could fix the closet doors that kept coming off every time I slowly opened them and got accused of having to much stuff in my closet, which I did not. Then the website where I tried to pay my rent and somehow my bank shows me paying it, yet the managers claim I didn't, that was a fiasco that cost me. The management is crap they are all condescending greedy pigs with no ethics. They forced 15 people out of their apartments in the last 8 months. They claim the rise in rent is due to market flux in the market, which is just code speak for: High Maintenance Greed, I actually had 3 residents tell me I should move out and that it wasn't worth it (said as they were moving out) I am so glad I listened. I have a new place that is the same size as my apartment but for 650.00 a month and the person managing my new place knows and has told me horror stories of when they lived there. If you are smart you will get out before they screw you over. **NOTE** THERE ARE 5 SEX OFFENDERS WHO LIVE IN THE COMPLEX UNBEKNOWNST TO THE RESIDENTS THE COVE/COVE EAST ARE AWARE OF THEM BEING THERE AND FAILED TO WARN RESIDENTS. I DIDN'T KNOW UNTIL YESTERDAY AND AM FILING A LAWSUIT FOR ENDANGERING MY CHILD AS WELL AS MY SAFETY, AS I WAS NEVER TOLD ABOUT THE OTHER RESIDENTS.*********************
Apr 17, 2015
I loved living here and wish I could go back. It was quiet and peaceful. Management was helpful and not shady like other places. When we needed anything fixed, they came the same day. Clean, and good quality.
Jun 24, 2015
Moving out due to drug users, EXTREME theft, and terrible management. Also, be prepared to pay close to 1k in deposits and maybe receive 500 of it back for a perfectly conditioned apartment. They also charge over 1k to break lease for these types of concerns! CROOKS! BEWARE BEWARE BEWARE.