Don't rent here they have bugs real bad . They spread six times its ok for a week then they come back the office does not care about you all they care about is your rent nothing gets fix right just half aass jobs
I give one star because I can't give any less. ... we have lived here for 4 months and have been the most traumatic months of my entire life... we moved here because it was cheaper than the place we used to live at, because we liked the place appearance. ... since we applied we should have know it was a mistake... my husband is American.. He came and they said they did not have any apartment available. . The same day I came over (I'm latina) and they gave me the application form and showed me apartment... (racism??? You make your own judgment) since we moved we were told the apartment was ready a month before... that was just a lie...... we moved and the stove didn't work, the refrigerator was leaking water all over the apartment, garbage disposal didn't work, A/C unit didn't work (we have a baby in the house) fence wasn't up, among others... it took them 21 days for them to fix the most simple issued of them.... and 3 months to change the AC unit... we had to spend nights sleeping in somebody else's house because they do not care if my baby dies in the heat or not... we contact corporate butbut they are just as bad as the office people in here... but that wasn't all... oh no...!!! The last one was Bedbugs... they forget to tell you that the price includes bedbugs... we had never had problems with this things we didn't even know what they were and we are not the only people with problem.... Some other residents do.... we had to spend nights in another place again because they didn't want to pay for a hotel room.... they are just about people paying rent but people like us that always pay on time and even before.... we do not have rights here I guess.... corporate people just pacify you while the time goes by being completely nice ... but do not let them full you. ... they are not any better... I have been miss treated more than once but the last one was last Tuesday when I was yelled at in my own apartment by a maintenance guy... yes as you are reading it..... He yelled at me in my own apartment and said things that I have just discuss with the manager or corporate which makes me believe the talk in our backs of us the tenants... If you wonder if they did something about this guy yelling at me. ... no the answer is no. .. He is actually not the first time that is mean and rude to me... and when he seems me walking by he gives me dirty looks which makes me believe nobody said anything to him even when I reported him and he kept yelling at at me in front of the apartment complex manager.... they seem to think that is ok... that's they way it should be... and there are so many other things I could write and i have proves and pictures to show to whoever wants to see them.... This is the worst place you can pick to live at if you want want to come home and relax that will never happen.... maintenance people do not respect you, management do not care at all and corporate pretend they care but they are not any better... they do not care if you you have kids dying in the worst summer heat with your AC broken or your your kids getting sick and bitten by bedbugs ... people throw their mattresses and box springs full of bedbugs and they accuse us of bringing them In the apartments when there's more than one unit with problem that is not a coincidence ...
Avoid consistent maintenance issues and find somewhere else to live. -I have had a leak for 2 weeks that I reported 6 or 7 times and they finally came to fix the toilet water and shower water leaking in to my dining room. However, I have an ugly unpresentable ceiling so nevermind guests coming over and My tub is left ungrouted. Maintenance said they would be back the next day to finish but that never happened. Had to sit in wetness for 2 weeks, -back in Nov around Thanksgiving I had a garbage disposal "ACTIVE" leak which took 3 weeks for them to finally repair, so we had to push water with a broom out the front door everytime we used the sink. How uncomfortable is it to go up and down the stairs to do dishes in the bathtub? You can't even relax in your own home. Now I have mold growing all over my kitchen floors which they have been aware of for months. That's okay because we will be sending them our health liability claims for me and my kids asthma caused by mold. They were already advised there is a pregnant woman with two small children living in the apartment and they still want to sit on their hands about issues. ---CURRENT SITUATION NO AC ---sitting in my home in 90 degree weather is not fun - this is the 3rd or 4th time I have had to call the office about my AC and they fail to tell me what the issue with the AC is everytime. There are AC issues every 3 weeks. So I am paying a high JEA bill for my AC to blow hot empty air into my home just so me and the kids could breath. Asked if they would relocate to a different apt and no, asked if the would pay my hotel bill and no, the front office does not care about your situation - they care about your rent getting paid. They may be nice when you walk in but once you sign that lease forget it! Actually - you have to give them your deposit to hold the house for you before you can actualy see your apartment!!! -Ongoing mold issues - I inspect homes and these apts should be torn down they are in such bad condition with outdated plumbing systems and everything is painted again and again. The cabinets are so old and painted over that they dont shut so everytime your guests come in they see what you have in your cabinets Pools stay green or they are closed so people just stopped going . Walls are paper thin. Exterior repairs, landscaping, and leaf blowing - they make sure they have enough man power for all those things however the interior issues they don't care about. They want everything to look good on the outside first, resulting in many angry and unsatisfied tenants. I'm positive tht the back to back reviews only a few days apart were written by people that work at the complex using different alias's because there is no way anyone would want to live here. I think I have been fair and nice by being patient with their ongoing maintenance issues and I am just sick of it now. I want to come home and enjoy being home and RELAX - not have to worry about any of this!
Must admit this new Managment Company really cares. Have cleaned out alot of the old trash and has really improved the place. They have already made great improvements to the apartments and are even cleaning up the area around. I am glad I gave them a chance. Great deal for the price and maintenance is good.