Worse place to rent!! My husband and I didn't even want to finish our lease here cause of how bad it is here!! Literally cockroaches everywhere when you step outside!! They show you a model of the apartment and make it seem all nice and glamorous when you finally sign the lease the turn into the biggest bitches!! You get a tiny air conditioner that only cools the living area, a small washer and dryer that barely fits four pair of pants. Parking sucks!! We've had our car broken into twice since living here, people break into the bottom stairs apartment renters. Seriously go rent somewhere else!!
This my second lease with Waterleaf and I can agree with some of the reviews, but I am not so easily enraged as some people are. There were some hiccups, but eventually everything evened out. First lease was 9 month lease. They did show my cousin and nice model and told us it would be the same, but as soon as we were about to finish the application process, our proposed unit was then taken. We were not informed the next was not going to be furnished. That was a bummer. The full size washer and dryer that originally came with the unit was my biggest irk w/Waterleaf. The washer and dryer looked very old. The dryer's spinning mechanism was broken from before we moved in and could not dry anything. Even more worse, a connection was broken/not setup properly, so the entire carpet area in front of the Dryer and down the hall between the bedrooms was flooded! After a full few days of drying, the carpet was replaced. They then replaced the old washer and dryer and gave us a new stackable washer and dryer. These worked without issue were very happy to wash our clothes. Yes, do not put a heavy duty load of denim and towels...let's be reasonable about how much crap we put in before we complain about performance. Oh and to add, my first unit did not direct the dryer heat/lint outside. Dyer did make the living area pretty hot and humid, but opening the Window was helpful. Insects/Critters/etc - Clean when we came in. Over our 9 month lease however, I killed 5 cockroaches (4 inside, 1 outside on the walkway). In my opinion, not an issue. I didn't find heaping loads of the guys and managed to put a few traps down, but it's an Apartment, it's going to have some. Not a issue. Amenities - Two pools. 1 by the main leasing office is nice and well decorated with flora. The other is towards Grapevine and looks completely opposite. It's not very attractive as it's bare! Add some trees or something to spruce the look of it. Not an issue, walk an extra block and enjoy the main pool. However, over the past 4-5 months, the lock on the Gym door does not recognize the Key FOB after a certain time (haven't confirmed a time). The only way to get in is for someone on the inside already working out to let the door open for you. To avoid this, I have been putting something to block the door from closing so others may use until Closing time (10pm) and the social rule seems to be spreading. Pantry Closet - This is very odd and confusing and I am not sure I believe the response I received on this. With our first place, the tiny pantry closet had shelves. Awesome. Fast forward 9 months to our new apartment (we moved from 2br/1ba to 2br/2ba), we open the Pantry and noticed no shelves! We asked Tim what the deal was and he stated that shelves are not included in the Pantry (Broom closet is what I like to call it, what else is the point without shelves?). By his response, the shelves in our last unit were from the previous Owner. If that's the case, Waterleaf would have ripped the shelves out to return the Pantry back to it's original state before we moved in the first time. So...do I get shelves? We'll find out soon! It hasn't been 30 days since we moved out the first time so I cannot comment about our deposit and the status of it. What I am told is Waterleaf is looking to remodel all their old units (Linoleum floors, better looking pantries...what the Models look like). If this is true, I would assume that any carpet cleaning or cabinetry would not be deducted from my deposit as they're remodeling...but we'll see. Stealing - 9 months and no issue with stolen goods from my unit or car. I kept my car in the unmarked parking stalls and in my provided spot as well. Of course, I do not keep valuables in my car and if I had to, I am not an idiot to keep valuables in plain sight. Neighbors - It's not the leasing offices fault for unruly neighbors. I had some great neighbors, and towards the end, terrible ones as well. In the end, people were more on the friendly side vs the unfriendly. All in all, not a bad place. Bring fans and a screen door
This complex is horrible. I have lived here twice, thinking it was better the second time around. I was SO wrong. They show you a model then rent you something without the upgrades. Show you a full size W/D and then give you a mini-stackable that breaks regularly. The secondary pool that is NOT in the area you see when touring, is always a mess and the hot tub has been broken for two months. I am counting down the days until we can get out of this place, only 45 more days.... So update, we have moved and they are charging me almost $800 to move out, they say all the walls need painted and the cabinets, I plan to go by and see the "work" that was done, because I do NOT believe what they said. This place is horrible!!!
My hatred for this place is a 1-star, but overall, I would have to call this place a 2-star rental based on the lower prices, close proximity to the freeway and shopping, and available guest parking. Don't let the lush trees and upgraded pools fool you, living here sucks. I made the mistake of not researching the neighborhood before moving. This is one of the highest crime rate areas in Vista. I see cop cars responding to calls here on a weekly basis, several times I've seen/heard police helicopters overhead looking for someone, my roommate had a pack of military gear stolen from our patio closet, both my roommate and I have both had license plates stolen off our vehicles and 9 months later, my surfboard was stolen as well (all separate incidences). Several times a day, homeless people go through all the dumpsters looking for recyclables and there's nothing more scary than going out at night and opening the door to the dumpster area and see a person standing there. Half the people that have dogs here don't clean up after them, resulting in poop in every grassy area. The air-conditioning units in each apartment sucks and will hardly keep the living room cold, let alone the rest of the house. The sprinkler system breaks a lot resulting in water being sprayed directly into your window if you're not safe. On the hot days, the pools are constantly full of screaming kids who have no respect for others at the pool and the parents don't really seem to care. I was working on my car, (because that's what men in America do) and the next night, I received a call saying they were going to tow my car in the morning if I didn't stop working on it. I read through the lease agreement again and saw that it was stated that I'm not allowed to be doing that which is fair enough, but I feel like a nice courtesy call reminding me that I wasn't allowed to do that would have been sufficient rather than going straight to threats. The inside of the apartment is horrible as well. There are no lights in the bedrooms, the switches on the walls (which are supposed to control one of the outlets in the rooms) do nothing at all; there's 3 light switches in the apartment that literally don't do anything. In the summer, fruit flies come out of no where and invest your house (believe me, my place was clean, they just show up. I've talked to other neighbors who had the same problem). The dishwasher was a joke, you pretty much have to wash off most of the food items on your dishware before putting them in the dishwasher. The washer/dryer are the smallest things in the world, I'm talking like, 3 pairs of pants, 2 shirts and some underwear and it's full. The toilet water pressure was crap, it would hardly flush. There's no microwave included in the unit. The patio outside is always dirty because the trees above it would dump dust and leaves and branches constantly. I was told that I couldn't put plants in pots on top of the ledge of MY patio because it "looked messy" (these were normal, green leaf plants inside a ceramic painted pot...). Paint on the cabinets would peel all the time. The fridge, freezer, oven, sink, and stove all worked fine though. The low prices and location of this complex just seems to attract a certain group of people who have no respect for others around them. For the time that I lived there, about half of my neighbors have been "bad" neighbors who seem to think no one else exists in this complex, resulting in loud, obnoxious families. I moved out this week and couldn't be happier. Don't live here, there are better options.
By far worst place we have moved into. We had to break our lease because we got orders to Okinawa Japan. They wanted us to pay the next months rent even thought we had moved out half ways through the previous month. They ended up sending us to collections. They do not work well with military families. It was a nice apartment from the inside. Once we had been living there for two months our car was broken into and valuables were stolen.