Horrible customer service. Rude and inept staff and very disorganized and poorly run. If you are referred here go elsewhere .
Professional; diligent; concerned with me as a patient; did the best job they could. I really appreciated how helpful the doctor and staff were.
I had the absolute worst experience with Union Square Eye Care. After four months of trying to resolve a billing dispute, including multiple phone calls which were not returned and a letter that I dropped off in person, I received a response (and acknowledgement of my letter) only when I elevated the issue to the Better Business Bureau following another month of radio silence. Even then, the result was absolutely not satisfactory. I have never had such an abysmal customer service experience and cannot believe they are still in business. From what I've read on Yelp and elsewhere, this is not an uncommon problem with them.
Here is a brief description of my problem with Union Square Eyecare. Let me begin by saying that the doctors and staff are all very nice but I had such a long and drawn out issue with USE that I could not possibly give them a positive review. Here is why: I was told to come in for my contact lens fitting on a certain day. I went to the fitting but there was a misunderstanding with the doctor and she was not there. I said ok and since I had already paid the $50 copay, I agreed to use the $50 as credit towards the actual fitting that happened a few weeks later. After the fitting I asked about the $50 credit that I had with USE and could I please put that toward the fitting. They had a hard time finding the note where it stated I even had a credit but they did apply it after a long search and a conversation with the manager. The manager was apologetic and I thought the issue was over and done. Fast forward four months and I receive a letter in the mail saying that I need to take immediate action to pay the $50 for the contact lens fitting or the account would be sent to a collection agency! Unbelievably, I called USE and the receptionist told me that they had no record of me paying with the credit. I was persistent and told her that I was one hundred percent positive that I had paid the copay and to please look again. She put me on hold for about five minutes and then came back on the phone to affirm that I did indeed pay for the copay. I probably should have asked for a receipt because I wouldn't be surprised to see the same threatening letter in the mail in another five months.
Dr Wisnicki is the best. My child has strabismus since she was a baby. She had an eye muscle surgery by another doctor when she was a toddler, but unfortunately it is not successful. Now more than 10 years past. We want to check it up again with different doctor. We went through all the examination, consultation, pre-surgery and after-surgery with Dr Wisnicki. We were concerned whether a second surgery will help at all, considering the first one did not work. He has always been very patient to listen to us, answer our questions, and be frank to us. I know some people say the wait time is long. But I think that is his style, not rushing any patient. You will appreciate it when you get into the room. The surgery turns out to be very successful. We saw the results almost right after the surgery. I will strongly recommend him if you are looking for an ophthalmologist.