My family and I have lived here for almost 5 years. We love it. It is a great location close to just about anything you would need. The office staff has changed over the years, when we first moved here the office staff was rough and cold. Now, they know my family and even say hello to us when out in public places. They try to meet the needs of everyone with the staff they have. I feel at home here and see that the pros out way the cons! I would recommend this place to anyone!
Although it's only been a month, so far so good :) Maintenance staff has been super speedy and helpful with any issues, office staff is friendly and knowledgable, the complex is close to stores and I-25 (which was a must have on our list), the pool is beautiful and clean so that we can swim daily with our 2 year old, and there have never been any problems using the gym when we want to.
Pros: +Maintenance Staff is very friendly and reliable. Always smiling and will greet you. + View of Castle Rock Cons: - Parking. If you come home any time after 9 pm, forget about parking anywhere near your building. We have complained about it numerous times and nothing is done about it. There's not enough spaces for the buildings, garages are overpriced, and people park their motorcycles and boats around all year without use. We have 2 kids and always have to double park to unload, and then try to find somewhere for our car. - Management. If you have any kind of problem with your lease or renewals, forget about them helping you at all. Any problems brought to their attention are largely ignored. If it's an issue with renewing your lease or extending, expect HUGE rent increases after the first year. - Tenants. A lot of violations of the drug free property policy, also ignored by management. Someone had a grow operation in their window! People have taken to putting motion activated spotlights on their patios to keep strangers away. Some porches look like junkyards, with fridges and car parts sticking out onto the lawns. - Buildings. Though only a decade old, they are wearing out quick. Shoddily built on a hillside, most rooms show wear in cracks, floor bucking and bubbling, and porch sag. They look pretty, but you can tell most everything has been covered up with a cheap coat of paint to conceal the flaws. I fully expect one of the Western buildings to collapse onto Allen in the next decade. - Cost. Rent is exorbitant. Expect an increase of around 10% each and every year. NO utilities are included, so you will be paying extra for everything from water to trash, which themselves will set you back $50 a month. Overall, if you have a ton of money to spend and just want to live in Castle Rock, feel free to live here. If you have a little more time, you can easily find townhomes and even houses for the same as you will end up paying here for rent and utilities. GO SOMEWHERE ELSE!
Unable to move into this complex because I have a banned breed dog. She's a Blue Heeler people one of the smartest breeds around not one of the most vicious. Completely baffles me that you can be turned down because of one of your family members. Wanted to give them no stars but I think you have to give them 1 in order to comment.
Inflexible would be the way I would summarize this complex. In spite of many inconveniences I never recieved any compensation or adjustments to my rent. Only; "That's the way it is and if we made an exception for you we would have to make it for everybody!" Well then be kind to everybody insted of being hardasses to all of us out there trying to make a living. I was on auto pay and when I renewed my lease I figured it would continue. My assumption was wrong and I got an eviction threat notice on my door for all my neighbors to see and an $85.00 fine plus $10.00 per day charge while I was out of town. They would not reverse these fees and required me to get a cashiers check in spite of my exemplary payments.