Unable to move into this complex because I have a banned breed dog. She's a Blue Heeler people one of the smartest breeds around not one of the most vicious. Completely baffles me that you can be turned down because of one of your family members. Wanted to give them no stars but I think you have to give them 1 in order to comment.
Inflexible would be the way I would summarize this complex. In spite of many inconveniences I never recieved any compensation or adjustments to my rent. Only; "That's the way it is and if we made an exception for you we would have to make it for everybody!" Well then be kind to everybody insted of being hardasses to all of us out there trying to make a living. I was on auto pay and when I renewed my lease I figured it would continue. My assumption was wrong and I got an eviction threat notice on my door for all my neighbors to see and an $85.00 fine plus $10.00 per day charge while I was out of town. They would not reverse these fees and required me to get a cashiers check in spite of my exemplary payments.
I have to say that things have gotten better! The office staff is very helpful with getting our needs meant in a timely manner and they have addressed our concerns. I can't say enough about the maintenance staff! They are awesome! So very friendly! I never have to wait long for them to come a fix stuff. The complex is very nice, location is great! I love being so close to everything. The maintenance staff is super nice! We have had two issues in the 5 months we have lived here. The maintenance staff has fixed the problem very quickly. Now the negatives - There is always trash and dumped food by our door and our patio, oh and cigarette butts. Yuck! It would be nice if they would come around and clean up the entryways more often. When we first got the apt we were told that we had to get renters insurance through the the apt complex. My husband explained to them that we already had rental insurance with State Farm. They said it didn't matter! We found out from State Farm that we do not need to pay "double" insurance. Our agent called the office and sent over proof of our renters insurance. The office said they would deduct the renters insurance amount from our rent and credit us what we already have paid, but have they done it?? NO! Also, we have our own washer and dryer of our own, but they won't let us use them. They say they can't take the W and D out of our apt because they have no place to store them (which we find hard to believe). So, basically we have to pay an extra $40 to store their W and D. Just another way to make us pay more money.
Overall, my unbiased opinion is that I've had a very positive experience at Echo Ridge. The office staff has been extremely helpful with every issue that I've had, and the maintenance staff always get back to you the same day you put in your work request. Maybe a day later at the absolute most. I had not been in an apartment for years before moving to Echo Ridge, and ER really blew my image of what an apartment can be. Garages, 10-foot ceilings, views to die for, arched doorways, discreet (rather than central) hot water and HVAC, a usable deck...this place has it all! And I didn't even have a west- or south-facing apartment that faced the open space; those apartments must be absolutely idyllic. Any problems I had were mostly inconveniences with other residents. The 3rd floor apartments have hardwood in the main living area, at least in my building, which is great for them but not so good for the 2nd-floor apartment dwellers below them. the heavy footfalls and lord knows what else, all reverberate from that hardwood down to the 2nd-floor folks below. Also, if you have a smoker above you, you can pretty much count on stogy ash and cigarette butts on your deck. I would also have like to see the windows cleaned more often than they were. But the entire time I was there, the building improvement that went on really impressed me. They repainted, redid the parking lot asphalt and lines, and did concrete repair over the course of 2.5 years. That tells me that ER and Wasatch are more than just a nice veneer covering a lame, unkept cluster of apartment buildings, but rather a dedicated apartment community. There are events, parties, and other fun activities all the time. I don't have kids but this is one of the few apartment complexes where I would be OK with raising kids. The swimming pool and exercise area are popular meeting areas for the residents, the sociable ones anyway, and it makes for a really nice environment. Oh, and the online rent payment is nice too. The only down side to this is that if you're even a few hours late on your rent payment, they disable your ability to pay online, so you have to go get a cashiers check for the rent payment, and it's a real hassle. Whereas if they would just leave the rent payment function active, you could pay in seconds. But other than that, it works well. Well done ER and Wasach!
I have lived here for 5 years and if this was 2 years ago then I would have given a different review as I depart. Overall its not a terrible place to live, maintenance is responsive and friendly, and the amenities are pretty good. The pool/hot tube is nice and my kids love it, and the gym has improved over the course of time. My biggest complaint and the reason for the two stars really boils down to the property management. I feel that the desire to work with and make the residents happy has diminished over time. Over the past two years they have repaved the roads closing down large sections of the parking lot for a week at a time. The outcome of this was that in many cases you need to park in a parking lot outside of the apartment complex and walk in. I feel that this could have been avoided if it was pushed out an extra week and split up into smaller chunks. However parking was never good on the area that I lived, I would recommend choosing an apartment on the backside of the apartment complex, parking is most available there. Also, over the past couple years I have asked for a garage, however after waiting months on end I would inquire about the status and they would inform me that I was not on the list. This happened so often that I stopped trying to get a garage. During this summer while my lease was to be renewed, I had called to renew my lease and waited about 45 days and never received a call back. I went into the office 15 days before my renewal was due and they had no record of my request. I then said that I would like to renew again and was told that the property management needed to do the lease and would be in touch when it is ready. It is now 2 days after my lease was up and still no call. Based on this among other things I have decided to leave these apartments. Like I said overall this isn't a bad place to live, some residents like to put trash in the hallway and even though this is against the rules management doesn't appear to care. In the past two years I have seen them mention something once. However it wasn't long before it became the norm again. Be aware that if you need things from the property management done hold your breath and be willing to work around the impacts to your life that their decisions will make on it. If you can deal with all these then I would say go for it. This is my honest assessment of these apartments. I would recommend to look at others before making a decision.