Echo Ridge is a wonderful place to live. The staff is super friendly, the grounds are well kept, the other tenants are respectful, and the prices are fair. I haven't had any issues with maintenance--and on the rare occasion that I need something fixed in my apartment, I have someone out to fix it the next day! I've lived in many apartment complexes and this is by far the best. Everything is well lit, the units are beautiful, and the complex is in a very convenient area. I would highly recommend this complex!
Not impressed that the hot tub did not work when we moved in (not sure if it works now). We pay a lot of money to live in this apartment complex and they can't even fix the community amenities we are paying for to use. Did not have a very good time with maintenance. The maintenance staff is nice, but we were lied to about when they would come to fix the problem and did receive very friendly or helpful service from the office staff. After reading others' reviews about moving out, I can say that I am not looking forward to it. Sounds like Echo Ridge finds ways to make their residents pay more money for normal wear and tear on an apartment. They realize we are renting these apartments to live in them, right? After some of these bad reviews management should really want to consider changing the way they do business around here, it's embarrassing. If I would have read all these reviews before choosing Echo Ridge, I don't think I would be living here. I just hope things get better. On a positive note, it is located in a good location and a realitively quiet area. The free parking is a big bonus and I do like the layout of the apartments.
Paid $175 for an application and was told that I would be contacted the following day and could possibly move in that following day. I called them twice the following day, left them a voicemail and they never returned my call. Keep in mind, I was putting everything on hold and staying at a friends house in order to hopefully move in. Finally, 3 days later, I got a voicemail from them telling me that I was approved and that I could move in. I called them back right away and left them a voicemail with no response. 2 days after that, I got an email telling me that I could move in. By then though, I had to make other arrangements. The last thing that I heard from them was a phone call, telling me that my application fee couldn't be refunded because I "hadn't contacted them" and they "never got my missed calls or voice messages" and there was no room for dispute on my end, I just had to be out $175. If the administration staff is this lazy with communication, as well as accusatory (telling me that it was my fault for not contacting them, despite leaving them 2 voicemails and 4 missed calls) I can only imagine how terrible my experience might have been, had I lived there. I'm an objective guy, and I don't post one star unless I'm absolutely disgusted. These guys were nice enough and the complex itself looked comfortable, hence, 2 stars. But I think anyone might understand how frustrating it would be to lose $175 because of a lazy and inconsiderate admin staff.
This apartment is priced similarly to most other apartment complexes in Castle Rock, BUT this one actually has new amenities and apartments. This is the biggest one-bedroom my husband and I found in this price range in the area. Tons of storage space, AWESOME view of the mountains. The pool and workout room are rarely crowded. The women in the leasing office are SO nice and extremely helpful! This complex does NOT come with washer/dryer and does not have a laundry room. There's only one laundromat in the area and it has terrible reviews. Just something to consider when looking at this complex.
Have just been here a short time, but so far really like living here. Neighbors are great, office staff is friendly and helpful! Only complaint at all is the doggie doo not being picked up.