The office staff is unprofessional, not helpful and extremely rude. I've lived here for a year and when I called the office to ask about renewing my lease they treated me awful. Teresa said she couldn't answer my questions and she would have a "letter" put on my apartment door with all the information I needed about renewing my lease. Are you kidding? I told her, "we're on the phone now, can you please answer my questions?" She refused again and hung up. I never did get a letter with answers to my questions either. Wow!
One star is way too much. My boyfriend and I have had nothing but problems in this place. Our unit wasn't ready when we moved in. None of the appliances worked, we couldn't open windows because either the screens were damaged or the windows themselves were bent. Safety pins in the carpet. Smoke detectors were dangling from the ceiling. Not one overhead light worked. I could go on. It took them 3 months to finally fix everything that should have been fixed before we moved in. And all if this was going on while I was very pregnant. Strange maintenance workers in and out for 3 months didn't sit well with my boyfriend at all. The grounds are covered in dog poop. Which is weird.... You'd think with the landscaping they do ALL day EVERYDAY they'd pick the dog poop up. I can't even take my children for a walk here. Back to the landscaping..... Everyday all day. I can never have my windows open because of the sound and smell and dust from the blower guy. The blower guy walks around daily blowing leaves into a pile getting stuff all over our cars. He leaves the piles. The wind blows it all around and he does the same thing the next day. All day. There is no peace here. It's constantly noisy. There is no assigned parking here. You probably will not find a spot in front of your building after 6 pm. And will have to park on the other side of the complex. It's very difficult with a baby and groceries.... But as long as the drunks in the building have a place for their friends to park so they can party all night I guess it's okay. Speaking of that.... The people who live behind us smoke cigarettes. Like a lot. It seeps through all the vents. So my newborn can suck it all in the walls here are so thin as well. When the neighbors AC below us kicks in its shakes the pictures on our walls and shakes anything on the counters. The office staff is extremely unprofessional. They do not communicate with their maintenance or their management. They write work orders on sticky pads and lose them. At night the grounds are crawling with roaches. And we also caught the security guard asleep at the wheel of his golf cart several times. That explains the vandalism. And this morning my 3 month old and I woke up at 5:25 am because landscape backing up trucks and getting ready to mulch trees that have been sitting in piles for 3 days. I went down there and asked them why in the world???? One guy told me the front office had them come in to get it done before an inspection. No regards to the residents who live here. Do not move here!!!!!tgey take your money and not care about anything else. Do not be fooled by the upkeep of the grounds. Landscaping is the only thing that looks good. Oh and when the Boulders read these reviews and do quality control they really don't do a damn thing. These complaints have been going back 5-10 years now. On other websites as well. I'm sure by now they would have figured this whole thing out. here! trucks
Hhmmm where should I begin? It started out as a real nice place to live however since Brittany has left the office staff has become extremely unprofessional. Someone on the staff or one of the maintenance persons had placed a voyeur cam in my apartment, someone broke in and poisoned my household pet, someone broke in and used my laundry facilities while I was on vacation, (they left a dark blue pair of socks in my laundry room), my vehicle has been vandalized on three separate occasions, this is a gated community with a security guard right? Where is the security that us residents are paying for because I've never once seen the security guard?,..Must be sleeping in his vehicle. I've been living here for 5 years and have paid my rent on time every time. One of the maintenance guys couldn't believe that this apartment is still in perfect shape even after having been lived in for 5 years. That's because I take good care of the place. When Brittany was managing the office things got done and she appreciated good, responsible and considerate residents but since she's been gone I do have to say that The Boulders at Lone Mountain are slowly becoming ghetto. I will add that one of the new girls in the office, (Gina), seems nice although I haven't spoke with her that much. I used to hand the envelope with the rent check to one of the girls in the office however for about the last 10 or 11 months I just drop it off in the drop box because I just don't see any reason to go into the leasing office. Oh,...and I won't be renewing the lease this time.
DO NOT MOVE HERE! The apartment was not ready the day I moved in! Smelled like glue everywhere because they just realized the carpets were horrible. The repairs are always done very late! The staff is so mean and rude. Not friendly AT ALL! Stay away form this place!!!
Super nice house apt. Style living unit. Pvt. Gated community. Extras, free with rent. 1,2,3 br. Units. Priced fairly. To $1000. I pay less. 3 huge pools. Maintenance staff. Security. Kool! I luv you. The Boulders at Lone Mountain in Summerlin, Nevada 89129.