DO NOT LIVE HERE!! -Takes days to get maintenance on an EMERGENCY fix when my window streams water as it rains. -I've ordered maintenance on my shower wall weeks ago, there's a huge hole in it where the soap dish was. Still no sign of getting it fixed anytime soon! -Landscapers are very loud and love to start there job early in the morning. But who ever wants to sleep in, right? -Staff never answer the phone. -Most importantly, their "amazing" app allowing you to pay rent through a credit card TRIPLED my payments one month, leaving me with a $2400 bill. When asked if they could fix it the assistant manager just said "there's simply nothing i can do" If i could give them a star for every time they let me down id give a thousand!!! :)
Living at the boulders a pleasant experience with the office staff, primarily Natalie and Ricky. The other times I have stop by and there is no one up front, they're hanging out in the offices. As far as maintenance goes, other than William it has taken several requests to get one project done( i'm still waiting for my dishwasher) there are alot of bugs here like spiders, roaches and even centipedes, but they do have control that comes immediately when you ask them to. Heating and air conditioning expensive, rent went up $52 when I went to renew my lease, not much appreciation for extending my stay.
I normally don't post reviews but I've witnessed first hand some of the rudest people that the office staff sometimes has to deal with it. So I just wanted to say how much I've enjoyed living here at The Boulders. I've been here since April 2014 and haven't had any major issues living here. I've had issues with some neighbors but never the office staff. Anytime I've needed a repair or had any issues or questions I am always greeted with a smile and genuine concern for me. Natalie has been here the longest and she is always sweet and knows me by my first name which is amazing considering all the people that live here. They take very good care of the property even when the irresponsible pet owners don't. As I've said before things are always handled in a timely manner and again everyone is always nice while doing so. I look forward to living here for another year.
Do Not rent from The Boulders at Lone Mountain. Office staff is nice when signing the lease, but quickly turn a blind eye once you move in. I did a 3 month lease while searching for a house. We have been in the apartment for 2 weeks and still have broken appliances, a ceiling fan & light that doesnt work, and now...roaches. We are out of here in the morning. This place is absolutely disgusting, find a different place to live and save some heartache.
One star is way too much. My boyfriend and I have had nothing but problems in this place. Our unit wasn't ready when we moved in. None of the appliances worked, we couldn't open windows because either the screens were damaged or the windows themselves were bent. Safety pins in the carpet. Smoke detectors were dangling from the ceiling. Not one overhead light worked. I could go on. It took them 3 months to finally fix everything that should have been fixed before we moved in. And all if this was going on while I was very pregnant. Strange maintenance workers in and out for 3 months didn't sit well with my boyfriend at all. The grounds are covered in dog poop. Which is weird.... You'd think with the landscaping they do ALL day EVERYDAY they'd pick the dog poop up. I can't even take my children for a walk here. Back to the landscaping..... Everyday all day. I can never have my windows open because of the sound and smell and dust from the blower guy. The blower guy walks around daily blowing leaves into a pile getting stuff all over our cars. He leaves the piles. The wind blows it all around and he does the same thing the next day. All day. There is no peace here. It's constantly noisy. There is no assigned parking here. You probably will not find a spot in front of your building after 6 pm. And will have to park on the other side of the complex. It's very difficult with a baby and groceries.... But as long as the drunks in the building have a place for their friends to park so they can party all night I guess it's okay. Speaking of that.... The people who live behind us smoke cigarettes. Like a lot. It seeps through all the vents. So my newborn can suck it all in the walls here are so thin as well. When the neighbors AC below us kicks in its shakes the pictures on our walls and shakes anything on the counters. The office staff is extremely unprofessional. They do not communicate with their maintenance or their management. They write work orders on sticky pads and lose them. At night the grounds are crawling with roaches. And we also caught the security guard asleep at the wheel of his golf cart several times. That explains the vandalism. And this morning my 3 month old and I woke up at 5:25 am because landscape backing up trucks and getting ready to mulch trees that have been sitting in piles for 3 days. I went down there and asked them why in the world???? One guy told me the front office had them come in to get it done before an inspection. No regards to the residents who live here. Do not move here!!!!!tgey take your money and not care about anything else. Do not be fooled by the upkeep of the grounds. Landscaping is the only thing that looks good. Oh and when the Boulders read these reviews and do quality control they really don't do a damn thing. These complaints have been going back 5-10 years now. On other websites as well. I'm sure by now they would have figured this whole thing out. here! trucks