I love throwing away my money. As a first time renter I incredibly taken advantage of from this place. My roommate and I assumed that we would be moving out of our apartment when our lease ends (which is the norm), but this place requires you to give a 60 day notice of vacating, no matter when your lease ends. We never got a notification of when that 60 day mark was coming up, and now they expect us to be financially responsible for the apartment two months after our lease ends (and charging us $60 a day). I can understand why they would add that in, but to not notify us before that 60 day mark or telling us when we moved in, is crazy. They cannot expect every one of their renters to fully comprehend a 15 page dense legal document. They claim that they called the both of us and left voice-mails, but nothing comes up on our phone logs when we look and we never received a voice mail from them. Even if they called, they never got a response and should have just left a written note in front of our door (I'm saying this because our neighbor seemed to get her 60 day warning in a written note). This place just wants your money, don't bother renting with them unless you also enjoy flushing your money down the toilet and being lied to. There are plenty of amenities that they offer, but keep in mind that the pools can only be used 3/12 months of the year. Their leasing office was never open when we needed them either. The floors look like they're wood, but in reality its a cheap linoleum that you can easily lift off. The kitchen counters and appliances look nice but don't think it's worth the absurd price of living here. When it was snowing hard they allowed for the sidewalks to accumulate with packed down snow, which later turned into dangerous ice to walk on. This place has a great front and seems renter friendly, but they will try to penalize you for the smallest and absurd thing.
I toured this apartment complex, and applied to live here. To apply, they ask for a $100 application fee and a "refundable" holding fee of $500. It said in the paperwork that I had 72 hours to change my mind and get the holding fee back. We decided to not move in, and gave them the information 48 hours later. It has been more then a month and I still have not received the $500. I have emailed and called, everyone just says "my supervisor will get back to you." No one gets back to you. Basically, don't give them money unless you are ok with never seeing it again.
Yes, these are nice apartments in a good location but that is where the pros end. I have lived here for several years and have watched the dramatic decline. This complex is now a shell of its former self. The support from the staff here is awful. The office is only open a few days a week and there isn't even a property manager now! If you actually need to talk with someone who has any power, good luck with that. The office also used to take packages but no longer. You also pay for parking even though you don't have a guaranteed spot, so you have to park on the street anyways. They raise rent drastically. At one point, they tried to raise the overall rent/fees by 18% in one year! But they have finally out done their awfulness, since the complex has been updating apartments over the last couple years. They will no longer renew leases if your apartment is not upgraded. Now this alone would not be too terrible except in order to notify you about this they give 3 months notice and pin a notice to vacate on your door. No phone call or even an email. Just a note on your door to greet you when you get home. And then they had no willingness to negotiate because they care more about their contractors than a good customer. So if you value customer service at all, do not rent here. You will surely regret it.
"Manage all requests in a very timely manner considering how large the complex is."
The nicest place to live in Boulder for young professionals with dogs!