I toured this apartment complex, and applied to live here. To apply, they ask for a $100 application fee and a "refundable" holding fee of $500. It said in the paperwork that I had 72 hours to change my mind and get the holding fee back. We decided to not move in, and gave them the information 48 hours later. It has been more then a month and I still have not received the $500. I have emailed and called, everyone just says "my supervisor will get back to you." No one gets back to you. Basically, don't give them money unless you are ok with never seeing it again.
Yes, these are nice apartments in a good location but that is where the pros end. I have lived here for several years and have watched the dramatic decline. This complex is now a shell of its former self. The support from the staff here is awful. The office is only open a few days a week and there isn't even a property manager now! If you actually need to talk with someone who has any power, good luck with that. The office also used to take packages but no longer. You also pay for parking even though you don't have a guaranteed spot, so you have to park on the street anyways. They raise rent drastically. At one point, they tried to raise the overall rent/fees by 18% in one year! But they have finally out done their awfulness, since the complex has been updating apartments over the last couple years. They will no longer renew leases if your apartment is not upgraded. Now this alone would not be too terrible except in order to notify you about this they give 3 months notice and pin a notice to vacate on your door. No phone call or even an email. Just a note on your door to greet you when you get home. And then they had no willingness to negotiate because they care more about their contractors than a good customer. So if you value customer service at all, do not rent here. You will surely regret it.
There are pros and cons to this apartment complex. The pro is the location - very convenient for transport, shopping, hiking, and within easy reach of downtown Boulder. Also, the staff are friendly, if a little inefficient. The cons, however, are substantial. First off, the rent. It's not just pricey, it's crazy. And even if you can afford it, the price goes up after one year. I rented at $1820 a month, which I could handle. But I was offered a renewal of my lease at $2138 a month, which is so far beyond ridiculous that I immediately handed in my notice. In addition, the corporate policies seem designed to make living there as difficult as possible. Want to pay your rent by check? You can't. Cash? No way. Credit card? Don't accept them. You have to pay online, and accept a bunch of legal conditions in order to do so. How about the simple act of accepting a package on your behalf? They won't do it. Service requests made in person? Nothing happens - you have to create an account online. Following my move, I was told that my cleaning charge would be $155, which is reasonable. I paid it in advance as I was told they couldn't take it out of my security deposit. Naturally, it was ALSO taken out of my security deposit. Two emails in, no response, and nobody ever answers the phone. As for the amenities, the small gym is fine, but the pool is only open for about three months of the year. They claim that the hot tub is year round... it's not. You'll enjoy the convenience of the location... but the inconvenience of everything else makes this a terrible place to think about living for the long term.