Rodents in the walls for 7 months and when they fail to do a maintenance request in a timely manner allowing me to legally break my lease they make lies about it and charge extra for replacing pet stained carpet in rooms my dog never even went into. Worst experience ever! ...not to mention the amount the monthly rent jumps after the first year. Rent somewhere else!
I am speaking for myself when i say i have really had a bad experience here. Furniture and appliances are super old. We had kitchen counters literally coming apart the first week of moving in. Behind the bathroom linen closes was "mildew" (what i was told) from top to bottom. My wife and i really regret moving here. The smoke detector is from ancient times, we are having alot of problems with it this week as it wont stop beeping. We were told by the manager there are 30 similar complaints ahead of us and it will take a couple of days for them to come fix the damn thing. I would not recommend living here. But feel free to take a chance and experience it first hand for yourself.
I've lived in Fox Run since March 2011, and never had any major complaints until now. At first, I lived in a 2x1, and during that time, I experienced 2 rats coming in through the bottom drawer in my oven, and a pipe burst that flooded my unit, as well as the units above and below me. During this time, management was helpful in rectifying the problem. After a year in the 2x1, I then moved into a 3x2 and this is when things started going downhill. In the 8 months in this unit, I have experienced dandelions growing through the carpet in the master bedroom (this is because the flooring is completely rotted out underneath the carpet), and this leads to spiders constantly coming into the unit. There is also a serious mold problem in the entire complex. It's growing on the ceiling in the shower in the master bedroom, and I also found a very large area of the wall inside my son's closet covered in mold (all that's in the closet is clothes and a few toys). The heat always has to stay on because of the poor insulation in the unit, the toilet in the communal bathroom runs all the time (even after being "fixed" twice). Upon going to complain to Tresha, the new property manager since the previous company sold the complex, my husband and I were brushed off because she wanted to leave at 5pm that Friday instead of the 6pm closing time. We were met with rudeness and told that it was not their responsibility to clean our apartment. Keep in mind that our apartment is always clean and we were asking them to look into the mold issue and the flooring issue in the master bedroom. After speaking with a housing inspector, we were told that we may have a serious water intrusion coming from the master bedroom. The mold has possibly contributed to respiratory issues we have battled since living in the 3x2 unit...coughing, sneezing, runny noses, chronic headaches, and respiratory infections. After being blown off by Tresha, I informed her that my husband and I would be exercising our rights as tenants, and were met with "they would pursue legal action as well" and to "not come into her office with our guns blazing because we want to complain about issues in our unit." Our rent has always been paid on time, we have never had any complaints, our unit is always clean and when things break, we put in the work orders as needed. Our whole goal was to inform her as the property manager of work orders not being completed effectively and our concern with mold and water issues in our unit. Needless to say, that with the attitude of the NEW property manager and the horrible conditions of this apartment, we will not be renewing. I would advise anyone looking at this property to not be fooled by the "niceness" of Tresha, as it is all an act. When you need her, she will not be there for you. If you have children, I would especially reconsider this complex because you don't want your children sick from the mold and rotting floors.
Not very helpful with lost or missing items. They prohibit knocking on neighbors door to offer reward of lost or stolen items. They said you could be kicked out for it. They do have a community web posting board. We'll see if that is approved for neighbors to read. When asked about other soliciting, pizza coupons they allow, but don't allow Mormons or others. Although they do knock often 2 times in 3 months. They were not helpful providing policy or other management to discuss my issue. I asked about lost pets and that isn't allowed either. Also I'm not allowed to mail anyone either. Any of this could get my girlfriend kicked out. Obviously a community that doesn't really believe in community.
Don't rent here- keep looking! They overcharge for apartments that are old and not renovated, I put things on the move in sheet that never got fixed and then they charged me for it when I moved out! The maintenance man, Tom, told us not to try and clean the carpet that they carpet crew would take care of it, and after having the price verified for $99 they charged me 778 on move out. Not only that, we went to the office and asked for touch up paint and Tresha calls my husband and says on speakerphone "don't worry about it, the maintenance man can't get it to you and the wall needs to be all one color so we will take care of it," then on my move out letter there is a 150.00 charge for painting! We lived there a year and had a car stolen and mail stolen and the office didn't do anything for us! Other people don't clean up after their pets, I had food garbage in front of my door, and feces everywhere in the grass on the way to my car. Parking is a joke as there are never any open spaces near your apartment- you have to park far out and then lug everything in at a distance. The trees constantly drip very sticky sap on your car and it is hard to remove. Even after all this, when I called to discuss my move out balance, Tresha has convienently been in a meeting for over 2 hours and now on a conference call, so it is next to impossible to even talk to her to get things straightened out. The office staff definitely doesn't care about their residents as they will tell you one thing in person and then do the opposite on paper!