I was very impressed with the community and what it had to offer. The Apartment, Landscaping, and Office staff were great. I definitely enjoyed my visit, Myra was very pleasant and answered any question I had with no hesitation. I had the pleasure of meeting other staff members as well, Danielle and Lidiya were also just as pleasant.
Chose to live in this apartment as it was close to El Camino and Sunnyvale, the apartment is renovated and the interiors look good. The good ends here! Here are few things you should consider before moving into Marina Coves. The leasing agent at the front desk is really rude and has absolutely no patience to listen. This might at first seem like one of things which might not matter, but believe me it matters when you have a problem in your apartment. Water is cut of once a day atleast once in a month (This has happened from October 2014-Dec 2014). Like I said before the apartments are renovating, so some of them are old. No centralized AC/Heaters AC/Heater even in the renovated living room isn’t sufficient to heat. Robberies in the parking lot have increased. There have been two incidents in late 2014 alone where residents have been robbed at gun-point. The lighting is minimal in and around the apartment complex, which facilitates these crimes. One more reason for the high crime rate is its proximity to El Camino Real. Initially one would think that staying close to an arterial road is a good option considering accessibility to public transport, but this part of El Camino is not a comfortable to even walk. There are a few iffy places around Flora Vista/El Camino intersection. Bird poop is serious issue if you have a second car. Utilities are connected to AUM, which accepts online payment with $7 convenience fee (you can choose to opt for direct debit, which needs you to go through filling forms and sending in a blank cheque), who does this in the age of internet? Now about the leasing office and management: I understand since this is an old apartment that renovation has to happen to upgrade the apartment. This happens everywhere, but here is what was different here: Management showed no consideration to talk or send a notice to the residents around the apartment being renovated, we happened to learn this because of the loud noise overhead. Leasing agent when informed and asked if workers can be considerate and stop working after 6/7PM was out-right rude and refused to listen, she infact condescendingly told us that we don't live in a private property and shouldn’t be talking about the noise, which she says is expected. The leasing agent in the front desk offered us to move to another apartment to ‘take phone calls’. I couldn’t explain her (as she wouldn’t listen) that this wouldn’t work. Quite a long review, I hope the management improves and would be a nicer place for people to stay
A huge infestation of bed bugs, ants all over the kitchen, low quality shower rod that catches on the shower curtain, and it's hard to get a response from the staff (they just redirected me to the housing agency I'm using, rather than actually do anything about the immediate problems). Oh yeah, and the crows that like to hold an orchestra right outside at 4:00AM. Staff, you've got my number if you want to rectify any of this, lets make this right. I still haven't gotten that can of RAID that the agency asked you to drop off at the apartment.
DO NOT LIVE HERE! Despite the increases in raising our rent twice within the year, we had initially felt the office staff were friendly and supportive. Then my wife and I, with our 8 month old baby experienced a break in and theft. Very concerned about this activity within my complex, I asked Lydia, the complex manager, what they were doing to raise awareness to the other residents. She said they would put some security tips in the monthly flyer. Security tips! Hello, the dead bolt on my door was busted through and my belongings were taken. What if my wife and baby were home. Wouldn't you want to inform people for their safety and awareness, Immediately! Maybe ask residents and grounds crew, immediately, if they had seen any strangers or suspicious activity Tuesday between hours of 10AM-4PM, the time of the break-in. Lydia informed me that they would not want to create alarm for the residents. I explained I thought I lived in a secured apartment. For now rent that has climbed to $2600/month-1 bedroom, you would think so. Lydia informed me, that "I should know that no place is secured". That if I had a home it wouldn't be secure either and asked me how I think it would be different. I stated that first of all, neighbors would communicate suspicious activity, especially in the event of a burglary. Neighbors would WANT to "create alarm" so others could prepare accordingly or take measures of prevention, like back-up their pictures of their newborn baby, recent files, or install better hardware on their doors instead of the cheap easily busted dead bolts currently in use, and even security videos if needed. Lydia then informed me that I should have known to back up my pictures that is common knowledge. Great, thanks for that Security Tip! Evidently they are good at those! Lydia also stated that she had meetings that I did not attend, in fact no one attended and that they had put flyers out. Neither my wife or I were aware of these. When I asked if I could see one of the flyers, Lydia said no I couldn't see one but they would email it to me. This conversation happened after going to the office to offer a professional courtesy to inform them I would be posting a negative review of their lack of action taken in this incident. As I voiced my frustration and this dialogue occurred Lydia stated I was threatening in my tone. I apologized and closed the conversation. As i was leaving through the door she stated, "and don't come in here threatening me with yelp". Unfortunately, like me, not all residents read yelp reviews. Lesson learned. My wife and I have given our notice. We will live in a hotel before we continue living here.
Nice place on the surface, but did not enjoy our stay. - We were the first people to move into a newly renovated unit. We both work long hours and I spent most of the nights at my girlfriend's place. Yet, somehow the place pretty much fell apart (worn kitchen floor, started to bubble up, sink fixtures become loose, etc.) - Management is slow. When we moved in, they promised covered parking for my roommate and me. We had a year lease and they made 0 progress on it, but told us "about a month" every time we inquired. Additionally, the (contracted) facilities folks scratched my car with their leaf blower and they were useless in resolving the issue. We were also surprised by all the cleaning fees at the end, though we both cleaned the place top to bottom (and, as I mentioned, barely lived in it). - BEWARE THE CROWS. They never shut up, they poop everywhere (and the bill for the hot water they use to clean the parking lot every day is shared amongst residents), and ruined the clear coat on my car.