The property is absolutely beautiful and there's so many different floor plans to choose from. The office people, however, are horrible. They act like they don't give a darn about you whatsoever. For example, the water is currently off and has been for about 3 hours without any warning at all. I have only lived hare for 5 days and I'm already questioning my move. If you move in here, all I can tell you is good luck!
Guys, please do not even consider this place as a place to live. I should have known from the first day that this was not the place for me. I was promised a place and once I moved here with a Truck full of my items, they told us that the apartment was not ready. After a few minutes of arguing, they finally put us in our apartment which needed many repairs. The windows were not fully secure (anybody can get in them). I put in many repair forms and they have yet to come and fix them. There are things in the lease that are never enforced so you overlook it, then out of no where they enforce it which will end with you paying some lump some of money or they are handing you papers to get out. I have been here 10 months and have made up in my mind to move since the first week. This is a warning, DO NOT MOVE HERE. I will finally be set free the first of June!
Yes, the rooms are big and for a decent price, BUT I would not recommend living here. If you want anything done (like repairs or have concerns) you should put it in writing (no oral requests) or else maintenance will take 5-6+ days to address your concern. We have had MULTIPLE problems with our apartment since the day we moved in (which was ONLY four months ago) and the problems are not stopping. Certain things were supposed to be done to the apartment before we moved in, but was not (such as cleaning out the dryer hose, checking to ensure the A/C was working, and replacing smoke detector batteries). They just installed a "gate" but that has caused nothing but problems. The keypad for guests to enter the complex frequently does not work, thus causing some residents to ram through the gate. The security at the gate is there only at night and not all of them take the security seriously. It's pretty ridiculous. I live on the bottom floor and have heard constant noises from the upstairs neighbors; thus, don't believe what they say about the walls being thick. They are also not good at notifying residents of changes, such as when the clubhouse is open or that the residents need to get a clicker for the gate. I don't usually write reviews, but I (as well as the two other residents with me) have been so angered and frustrated with everything we have been through that I just had to write a review to warn other potential residents. And I would never write such harsh comments about an organization, but this place just did it for me. If you decide to move here, CHECK everything on your apartment move-in checklist to ensure that the place is the way it should be.
HEED this WARNING & THE MANY OTHER REVIEWS: DO NOT MOVE INTO Casa Del Rio Apartments!! The City of Jacksonville is a beautiful & wonderful place to live, just not here at Casa Del Rio Apartments! We have lived in many communities throughout the U.S. and City of Jacksonville this has been the Most Unbearable, Miserable place we have ever lived in our entire lives! The Best News, is that we are finally leaving this Crime Ridden (Gun shots, Drug invested, Vandalism on Vehicles and personal property, to the "Dysfunctional Crazy Neighbors from Hell" ), Despicable, Horrible, Trashy, Ghetto Slum, and the most unprofessional poorly maintain Apartment complex!! Let's not forget the Most Unprofessional Management & Maintenance Team, Especially the Most Unprofessional, Ruddiest Manager, we have ever dealt with, MaryAnne! The management team has made many broken promises/Lies upon entering into our lease. especially regarding installing a Satellite Dish as our cable provider. There are many satellite dishes all over the complex, that are within the line of site, to the Satellite, in the South-Western sky.... but you cannot use any of those existing Satellite Dishes. They are there only as a "Eye sore" & "Landscape Decorations". Since day #1 we have had MAJOR REPAIRS to our Unit; A/C, Dishwasher that I have only used once the entire time, Plumbing problems from old Corroded Pipes and Sewage back-flowing into our bathtubs and onto our brand new installed carpets on our very first night in our apartment. The "Rooter-Rotor" are out here every single day since we move here, they are always on the property on a daily basis. The workers said that they make alot of calls and the company makes alot of money off of Casa Del Rio Apartments because of the poor condition of these apartments. I don't know who would EVER give this Apartment complex any good reviews, only the staff for good advertisement possibly? Believe them if you want, you will MOST DEFINITELY REGRET making a choice to Lease an Apartment at Casa Del Rio formerly known as "River Bend".
Ok, let me start by saying DO NOT i repeat DO NOT give this place your time of day. They are nothing but a joke here! I understand that living in an apartment complex, it is known to have breaks and leaks and other little things happen every now and again and maintnace will be right there to fix the problem..... not this place, i have had numorous of things happen to my apartment and i have not even been here for a long time. The shortest amount of time it takes the workers to get to fix it is between 4-5 days, so if you have a leak somewhere you are screwed! if the ac is out thats even worse. you can call and call and call and they will give you the same answer everytime, they are on the way, they are on the way.... and they never show. I ride by the worker guys almost everyday and they are doing nothing but sitting on thier A** cutting up and fooling around. And they are very rude and unprofessional and trashy looking. And i have noticed they only like to come fix the problems, like i said 4-5 days after you ask and its always when you are not home... so what does that tell you. They lack respect and customer service.... If i were you i would definatly choose somewhere else to live. Its nothing but a headache here from the moment you move in til the day you leave.... dont believe any bullshit they feed you.