The leasing office staff is incredibly friendly and helpful, however there seems to be a complete breakdown in communication between the leasing office and maintenance. The buildings are quite old but well maintained on the outside, inside the apartments are a different matter. My unit appeared to be slapped together in a hurry, and when I moved in I didn't mind too much because the leasing office assured me that any issues I reported would be taken care of. Unfortunately, that has not been the case. Not only does the apartment look shabby, but it's in a state of disrepair, all three kitchen appliance are broken, and every week there's a plumbing issue. Spend your money elsewhere.
From the very beginning in Ohio to now, our experiences with/at Overlook have been positive. We were faced with a 2500 mile move, a narrow window of time, and armed only with internet research to select an apartment in a neighborhood where we have never been. We have many thanks to give Keirsten, our leasing consultant, for making the decision and move easy for us. With some planning and her help (she was a huge help), in less than a day of arriving to Seattle, we were able to do a walk-through, sign a lease, and move in with a smile. Everyone, staff and so far, other tenants, is inviting and friendly when you enter the leasing office. The workout studio is compact, but never seems to be too crowded and has adequate equipment for what one would need for general workout needs. Also available is a sauna and a hot tub, with a shower close by as well. The complex is responsive when it comes to issues with maintenance (issues have been nominal -- mostly just working out kinks with a new spigot; also requested stopper for sink and received one promptly). The walls seem pretty thick as I have yet to overhear neighbors’ conversations or TV program, or even any business in the laundry room that we share a wall with. We love waking up and enjoying coffee on our sizable balcony with an amazing view of the sun rising over The Cascades. It’s a great location for those with dogs -- staff is welcoming to them, and there is also an off leash dog park (not affiliated with the apartment complex) a quick hike up the hill. I super enjoy the proximity and grounds of the dog park. The apartment's grounds are kept up nicely -- even with the dog population that lives here (thanks maintenance and responsible neighbors!). Outside of opportunists looking for an easy grab with an unlocked car, I feel the neighborhood is safe, secure, and has a good sense of community. Apartment life at this establishment has been a delight, and I would recommend checking out The Overlook at Magnolia for anyone looking for a place in the Magnolia Hills neighborhood.
My biggest concern is with the maintenance team. They have had trouble fixing leaking toilets, broken dishwashers, and administering insect control. We just waited 3 weeks for our broken toilet to be fixed. It was the 4th work order before they finally decided it should have been replaced the first time. The complex is very old, which I don't mind but the walls are paper thin so you can hear your neighbors every move: you'll know how many people are home, what room they are in, and exactly what they are doing. Last time we had to call emergency maintenance, we were told that the staff could not make it over until the next morning and we should call 911 for a water leak. The apartment complex just got a new set of community and associate community directors. These two employees show a lot of promise and willingness to listen to the tenants and intervene when problems arise. I suggest that the corporate company, Weidner, listen intently and follow the suggestions of the new directors and staff, who have the relationships with the tenants and are the eyes and ears to the reality of the complex. Thanks for your help, Saniya and LeAnna
It is a good neigborhood and pet friendly building which makes it appealing to future tenants. I lived there for two years.I was working long (swing/grave shift) hours including weekends so i had not great expectations than a roof over my head. I was paying my dues on time and I didn't have much contact with the management since time came to renew my lease. They increased my rent to 12% with a take it or leave it attitude. Since I was fresh to my new appartment I didn't want to get into the trouble of moving again. THE RIPOFF BEGINS I Slowly I started noticing the bad side of the complex when the management charged me a $50 fee cause I was late paying my rent by sending me a notice that the rent is due on the 3rd of each month even though I had a written notice that was stating the 5th. THE NOISE, THE SMELL Then I had a new tenant next to my unit with a small sized dog. The first three weeks were horrible. The dog will not cease barking for literally 20 hours out of 24 ,mostly the new neighbor was leaving the pet alone. People were coming in to the complex from neighbor buildings trying to understand what was wrong. Since there is no onsite manager you cannot reach them in emergency situations, you can calll an 800 number though where the person will answer your call , he will not pay attention to your complain and will hang up on you in a rude manner. As I said it took three weeks for them to resolve the issue after multiple calls to the management and an letter to the neighbor's door. Then will come to your attention the garbage collecting truck noises which occur two to three days per week for half an hour of screeching and banging. Then the leaf blower twice a week for couple hours each time. Now if you are on regular work schedule you won't notice any of them. Corridors smell badly pet odors exept the day they clean where it smell a foul odor remover smell. THE RIPOFF II So time came happily getting ready to move out. Since after all I came to a point to google WEIDNER and see all those postings on the deposit ripoffs I became wise and decided that I will try my best to get my deposit back. I cleaned my unit putting at least 20 hours of work on it.