WARNING: THIS PROPERTY IS NOW MANAGED BY GREYSTAR. Visit Greystar Ripoffs online before paying a visit. The upshot: avoid Provenza (formerly Delaney Park) altogether, along with the Alexan and Capital Place. They are all now managed by a sleazy company called Greystar. Their regional manager, Alexis, is a contemptuous misanthrope who hates tenants. When Greystar assumed control eight months ago, Alexis was overheard making negative comments while observing tenants (actually!) sitting on sofas and chairs in the clubhouse. "Don't they have anywhere to go? Don't they have apartments," she asked out loud. In the early days of their takeover the new Greystar staff smiled cheerfully at unsuspecting tenants, but Alexis’ comments foreshadowed Greystar's impending plan to prevent tenants from using amenities (clubhouse, computers, conference room, basketball court, theater room, bathrooms, and kitchen). Although once the heart of the now moribund Delaney community, the facilities are just for show -- although you pay dearly for the right not to use them. Just as Greystar keeps cutting access to facilities, they simultaneously keep adding trumped up services (that you don't want, don't need, and have not asked for.) New charges just show up on your bill without prior notification. Each month's bill grows larger while your amenities are slowly eliminated. To make matters worse, the clubhouse has been under renovation for nine months -- WITH NO APOLOGY, REFUND, or SUITABLE EXPLANATION from management. Staff dodges the issue with lies. We are told that the painting and new furniture will take only "two more weeks." Or, "it's the project manager's fault. Or, "it's the interior designer's fault." Puhleeze. (Ask yourself if you would be able to keep your job if a project you managed was delivered seven months late.) It just gets better. Provenza/Greystar has closed access to the clubhouse altogether and renamed it the "business center." Tenants have access to only a "gym" the size of a living room and a hallway with posters and two chairs. The basketball court has been closed for eight months while it is used as storage for the (better quality) old furniture that is slowly being replaced by the amateurish renovation. The theater has been shut down. Pool access (the size of a teacup) has been denied for two months (for another botched renovation project.) Tenants are now charged a fee to use the conference room. If you use the gym, you must now go outside to use gas station-like bathroom. When the clubhouse reopens (don't hold your breath) access will be limited from 9am-6pm M-F to prohibit families with children from using it. Greystar has not limited their cuts to amenities. They cut other programs as well: 1) no more movies on weekends; 2) no more food trucks; 3) no more holiday parties or seasonal events; 4) no more televised football parties in the theatre; 5) no more Barnie's coffee all day long; 6) heck, even the holiday decorations were shabby like a student-apartment complex. Even the grounds are now amateurishly maintained, although only eight months ago, the landscaping was pristine and park-like. Trash and dog feces are not picked up for days. Sidewalks are coated with mold and mildew. Shrubs are overgrown. Weeds stand where grass once grew. Although Greystar calls itself a professional management company, their every step has been amateurish. They don't do anything right the first time--unlike the former managers. Since taking over, Greystar has managed to screw up billing, botch the clubhouse renovation, mess up the pool renovation, tell countless lies, eliminate all clubhouse events, and destroy the first-rate community that the former managers (Dee and Dennis) spent years building. Even though the entrance sign calls Provenza “apartment homes,” in reality, it's now just a trailer park run by trailer trash. Sadly, Provenza has become just another tax shelter for a corporation whose objective is to run the property down. Avoid the lies, deception, and price gouging --stay away from Provenza.
The club house has been closed for 7 months. No gym, basketball court, pool table, computers, no big screen tv, no coffee or lounging, no theater for parties, now pool is closed. The gate was broken for months so no security. It is stupid to pay all this money for nothing. Please don't rent here so Greystar (new management) will be forced to fix their mess they have created. Will be moving out in May (2016) when lease is up, would rather live in the country in a mobile home than pay $1552.00 for nothing special.
2 yrs ago, I would have given them 5 stars. BUTTTTT since Greystar(New Mgmt) has taken over I personally feel its been a complete NIGHTMARE PEOPLE!!! They fired everyone in the front office that actually took care us as residents. They no longer have building mixers or events in the club house. HIDE your money because they can smell it! Rent has gone up and we are being charged for services that you don't personally use. Why you ask, because they can! You are made to feel like an annoyance when you call or inquire about anything...The grounds are kept clean and it is a safe place but for less money you can move down the street to the Verandas and not feel like your wallet is being raped, seriously. Bring back DENNIS nowwwwww!
A five star experience starts with the leasing office. And many of the leasing teams in Southwood apt communities are very friendly and helpful. Delaney's team, however, goes out of their way to show consideration and work ethics beyond those expected of the leasing industry. Very happy to be here. Hats off to the new mgt and leasing team. (Hey, transplants from the Northeast - this place's got the "forget about it" awesomeness.)
Some people just brought the place but its still super expensive. Pros - Its beautiful/pretty/nice looking, real high-end/ economically successful feel to the place I like - Nice people/community - There atleast is a hot tub with jets and a pool - There are computers you can print off of in there - There is a gym - There is a indoor basketball court - There is a vending machine in the poolhouse yum. - The new manager there is a very very very very nice lady. Cons - The assistant manager does not seem like a very nice lady but I like her at the moment, it is just her measure of friendliness in comparison the manager herself and/or very good customer servers. - Bugs.... Bring raid - The hot tub seems to always have something nasty in it so you have to like watch your back in it or worst touch something gross like a bug or something - The computers are GARBAGE ass shitty computers with some old ass garbage ass version of Windows like either XP or before that, like long past support by major companies. Can't use normal Yahoo, or Dropbox, as well as other random things. - This bothers me in particular, thinking of myself as bodybuilding but the only free weights in the gym are the dumbbells, however I just spoke with the practically brand new managerment, whom states they will be improving the gym, BUT at about 203lbs with a 12-15%BFP I can still go in there and damage any muscle I want still..... But I mean hey I could just be weak. Oh and the dumbbells atm stop at 50lbs :( (atm). -There is always something nasty in the hot tub which was almost always broken and had been left broken for very long periods of time before, wtf!, but again new management! Neutral - Practically brand new management is making multiple/many many changes right now :|(???)