I had a really bad experience at Pinnacle Ridge. During my time at Pinnacle, I had my ceiling leak (water damage caused by the apartment above me), I had a stale smell in my ground-floor apartment (which didn't go away for the entire year I was there) and I constantly had plumbing issues. The area around Pinnacle is also unsafe. Every few weeks, we'd get an email notifying us about a break-in to someone's apartment. The staff repeatedly urged us to keep an eye out for suspicious people in the area. In 2014, my car was broken into. Needless to say, I didn't feel particularly safe. That said, the apartments are popular with students in the area. There is a big contingency of students who rent out apartments and spend time at the pool. This may be a plus if you're a student but not so much if you've got a family or are interested in a quiet apartment complex. With the walls as thin as they are, I'd look elsewhere if you're looking for a quiet apartment in a safe area of Durham.
I can't recommend this apartment complex enough. I moved here with my boyfriend on May 11th, so we haven't been here long. So far, I've worked with everyone in the office at some point, and they've all been incredibly helpful and kind. I've never had a bad experience with the office here or the maintenance. They go out of their way to make living here a pleasant experience. Rent is affordable and a great value. I don't quite understand the negative reviews--the gates work fine, management is awesome, and it is a place that feels like home! Barbara is right, the only place we can hear neighbors' noises is in the bathroom. The bedroom and living room are incredibly quiet. Highly recommended!
Terrible. Avoid at all costs if you can. The management has been awful and negligent- much worse since the turnover in ownership. They really do not care once they have your signature on a lease. They hustled us into a crumbling second story apartment after we signed a lease for a top floor one. As other reviewers have noted, the walls are paper thin. We hear the guys who live above us peeing, every drop, every time. It's totally disgusting. The floors creak insanely loudly, and the guys who live above us are nocturnal. My partner and I have not gotten a full night's sleep in the last six months. There is such an unreasonable amount of noise that our downstairs neighbors have complained. In short, if you have any other options don't live here, or at least don't live in building 7, maybe some of the others are better.
We cannot get out of here soon enough. We've lived her for two years, but ever since the change in management to Arium we've had nothing but problems. We've had ongoing severe maintenance issues that have forced us to move out. Management refuses to fix our apartment ceilings or to relocate us. The office manager is the worst I've ever had the displeasure to deal with, and when I finally reached the regional manager she told met that her primary concern was not whether the apartment was in ok shape, or that the officer manager treated us respectfully, but rather that she was able to make money off of the apartment and so that she could take care of her "fiduciary responsibility to her investors." It doesn't get much clearer than that. This place is out to make money of their tenants at all costs. Also, beware of any glowing endorsements of this place. They're currently offering 200$ for referrals.
First of all, the other reviews are totally fake. I don't buy "my only regret is that I'm moving out of town, otherwise I'd love to stay here for another four years!" Who says that about an apartment? A fake reviewer. (Convince me otherwise, "Barbara".) Second of all, it's probably not so terrible to warrant one star, but I wanted to catch some attention and bring the overall rating down closer to where it should be. The apartments themselves are fine, other than the occasional cockroach, but that's common to the area and the buildings are old. **But there's a break-in every other week, and they haven't done anything to fix that problem!** The gates are always broken, and people who plan these break-ins are clearly watching for students and know when we go home for the week, or even when we go out for the night. First floor apartments with windows that face the woods are just sitting ducks. Here are a few examples of break-ins I know about: - My car was broken into when I accidentally left an empty Target shipping box in the passenger seat. They didn't take anything (because I didn't have anything in there), but they opened the trunk and searched through everything. - K lived on the first floor of building 9 last year, had everything stolen while he was at the library studying for finals, and moved out. The guy who lives in his apartment now has already had a break-in, but he stayed. - E lived in building 19 on the second floor, had his giant TV stolen when he went home for break, and moved out. - G lived in building... 22? (okay, I forgot which building) and had his laptop and TV stolen over break, and he moved to the second floor of building 3. - T lived in building 18 on the first floor, and his apartment was broken into less than two hours after he left for the night. He moved up a floor. - W's car was also broken into; all her CD's and her jacket were taken. I agree that the people in the office are friendly, and maintenance is actually on top of things, which is great. But they keep raising the rent without improving the safety issues... Everyone I know wants to leave this place. Please stop moving in, so they realize they need to change things finally!