I lived at Pinnacle Ridge for four years, and it is by far the best apartment home I've ever had. The buildings are older (1980's I think?) but well constructed with great floor plans/amenities and lovely outdoor landscaping. The apartments are constructed so the shared walls are in main living areas such as the kitchen, never a bedroom, which helps with noise reduction. This was key as I worked night shift and needed to sleep during the day, I never had to deal with noisy neighbors while trying to sleep. The neighborhood is very friendly and there are always people about jogging, walking dogs, etc. I always felt very safe there. The thing that really makes this place so great though, is the people. Pinnacle Ridge has one of the best management teams I've ever seen - they are kind, friendly, responsive, and take the time to get to know you as an individual. If I walked into the clubhouse, they knew my name, even if I didn't know theirs. If there was ever a maintenance concern, they took care of it right away. If there was a delay, they notified me as soon as possible. For example, someone fell in my bathroom and knocked some fixtures off the wall. They needed to order a part to replace it and left a message on the machine to let me know - I've never had a management team so attentive. My only regret is that I had to move out of town - otherwise I would have loved to live there for another four years!
I have lived in Pinnacle Ridge for a little over a year and the only reason I am moving out is because I am relocating to a new city. It is a great place. The apartments are nice and spacious, the area is nice and close to both Duke (3 miles away) and a shopping area. The management is absolutely great. I think that the management is probably the best thing about the apartment complex. They are very professional and friendly. I never had a single issue that hasn't been resolved promptly. I highly recommend this place. There have been few crime issues lately (few car break-ins and one robbery). However, this king of things happen all over Durham. Overall, the place is safer than many other places in the area.
I really like the apartments in Pinnacle Ridge. I have lived here for 2 years now and am renewing my lease again. The grounds have mature trees and haven't been completely leveled (there's topography!) The apartments are well maintained, have large rooms, and I love the fireplace in the winter.
I have decided to move out of Pinnacle Ridge recently due to the high crime within this complex. This can be seen at the Durham Police Crime Trackers website. There have been four or five break-in and entrys. I live on the ground floor and am now very scared. Pinnacle has shown no effort to heighten security. Odds are not in my favor, so i have decided to leave. The "gated"-aspect of this apartment means nothing for crime which is typically foot-traffic, people lurking through the complex at night.