Where do I begin? If you are a person who enjoys having no rules, prostitution , drugs , crazy psycho people, thieves, a person with no morals or integrity with employees who could care less about your safety then this is the place for you. I stayed at Emerald Suites on Paradise for approximately 6 months and boy was it hell on earth. Let me begin , with my stay there, there has been occasions when people (crackheads/mentally disturbed) would knock on my door and then run as if they were 7 years old. That actually happened twice a week not even exaggerating. Each time I would call the office to report it, they would claim to send the security officer over but he would never arrive. The people in the office could care less. There has been occasions when the crackheads/residents would throw rocks at my door maybe 10 times doing my time there and then they would run. Once again I called the office and nothing happened. Three times someone kicked my door so hard you would think someone was trying to break in on you. I caught the people doing that called the police that time since the employees at Emerald has no compassion or care about the safety of the residents. There has been one occasion when some drunk Mexican at 3am in the morning tried to enter my room with a key until I stopped them. A few times someone actually knocked on my window hard enough to break it and ran. I never heard of something so weird! If you are single this is not a safe place for you. One time I walked in the wash room trying to wash my clothes a hooker and her client were in there, while she performs oral service when I caught them they ran out. The smell of weed on this property is so powerful it will knock your socks off. Residents here beg for money 5 -7 times a day depending how often you go outside. You have people knocking on your door asking for money,bleach,cigarettes etc. Let me switch gears and tell you about these employees. Residents at Emerald Suites can receive mail here through the office meaning there is no mailbox and the employees sort the mail out and give it to you. There has been a total twelve times pieces of mail I have not receive at emerald. Some of these packages came with tracking numbers proving it was delivered. When I went to the office they stated it was not delivered even when the tracking number stated it was delivered. The employees at Emerald Suites are compulsive LIARS. They even lied and said the mailman often gives wrong mail to the gas station next door as if he was incoherent or idiotic. They even said maybe the mailman stole the items. I contacted the USPS to see what happened and they were really upset that the employees at Emerald would insinuate that they were thieves. They opened up an investigation on Emerald Suites. The mailman delivers mail around 9am everyday but the employees at Emerald will not give you your mail until 3pm. That way they can figure out which packages they would like to steal. It is against the law to steal and withhold peoples mail. The police are often called here every night. Three times I saw coroners on the property( I know not good news at all) So the moral of my residency at Emerald Suites is, this place is full of crackheads trying to break in, doing drugs, playing pranks, prostitutes servicing their clients in public while the employees at Emerald Suites could care less while they are too busy stealing resident's packages then lying that the packages were not delivered.
Worst place we ever stayed at. First room we checked into smelled so bad of marijuana and cigarettes I could taste it in my mouth. We got sick for staying one night in that room. The smell was so bad every time the air conditioner turned on it got worst. Requested another room in the morning. Next room didn't smell of marijuana but still of cigarettes. We tried to leave our door open to air it out but people would walk into our room! Not the greatest people either. Also got bit by bed bugs too. My husband killed one one morning. We checked out early. So so gross. When knew it was a bad sign when we checked in and they had a sign saying "absolutely no refunds".
Do you like living around drug dealers, drug addicts, and the mentally disturbed? Then, this is the place for you. Neither the staff nor the "security" cares about your safety and they will not refund your money!
First issue, the property is full of "less desirable individuals" standing in their doorways, on the balconies, playing loud music from their cars on "22's", etc. The unit I looked at had cigarette burns all over the toilet seat, bathtub, kitchen floor, and couch. Second issue - I went in here after finding this weekly apartment complex/daily hotel combination (very interesting in this aspect alone) online on their own website with a $199 weekly rate, plus taxes making it $222 and change. When I went in I was quoted a higher rate but told by one employee that the manager would honor the online rate as long as I showed her on my phone. When the manager came back from wherever she was she refused to honor the rate. I said "well I'll just book it online then so I can get the online rate" in a very friendly manner, and her reply was "if you do that I'll make sure you still end up paying what I'm telling you the rate is". I think she was looking for reparations. Between the rude manager refusing to honor what their own website said the rate was after filling out the whole booking process, and all the ghetto fabulous residents, this is a terrible place in such a nice place so close to the convention center.... I feel bad for the tourists that accidentally book a room here thinking its a nice hotel.
The property is so infested that theybjave to spray once a week... Everytime inopen the door its atleast 5 dead roaches, and sometimes they're in the sink 😢