My fiancee and I found Preserve after living in a nearby complex, hating it, and looking for a new complex nearby. Preserve is in the perfect location with interstates nearby and a beautiful agriculture center and park that you can walk to straight from the complex. But the location was just a bonus compared to the great customer service and accommodations provided. Our one bedroom apartment was in great condition with updated cabinets and closets, brand new carpet, and fairly new appliances. We never heard our friendly neighbors from inside the apartment and the grounds were kept up even during snowstorms. The gym was renovated while we lived there and all of the equipment is kept up and useful. Every time I emailed the staff and maintenance, I got a reply same day. We were sad to leave this complex and only did so because we bought a house. We're very grateful to Preserve to making Nashville feel like home.
They charge exorbitant rate when it comes to lease and no carpet cleaning as well after one year. I would not recommend them again
1200 a month in rent for a brokendown slum of an apartment. We noticed that the doors were cracked and banged up like they have been beaten and the seal under the door destroyed, but we were assured that would be fixed before we moved in. After we moved in, we quickly realized that the doors weren't fixed and there was plenty of other problems as well. When we previewed the apartment before leasing, I noticed the air freshener was really strong, but didn't think much of it at the time. When we moved the whole apartment stunk because of the uncleaned sludge backing up in the sink's disposal. The bathtub didn't drain because it is backed up with a pound of hair. The bathroom stink/wall was covered in black mold. AND the apartment is infested with very large cockroaches. This place is a nightmare, disgusting. Don't let the fancy updated fixtures fool you. There are big problems underneath! I have now been living here a month. They did promptly rip out the sink of mold, but we are still waiting for them to replace it. They have sprayed for the roaches, but they are still here. We have been here a month and still haven't unpacked because we are afraid of our things being infested with roaches so out things are in storage. AND we are still paying 1200 in rent to live here. If things get worse we will probably have to get a lawyer involved. It's terrible! The preserve looks so nice on the outside, we had no idea how terrible this place would be, It is just wrong to charge rent for such horrible living conditions. I never leave posts about buisnesses, but this place has been beyond a nightmare and I feel I need to warn people. I feel just terrible when I drive by the leasing office and see prospective customers in there. I really wish someone had warned me. I would not recommend these apartments to anyone. The picture below shows the bare walls from where the fixtures were ripped out to remove the mold, which was one month ago.
Lived here for two years. The staff was great while Julie was there but it went downhill from there. Upon move out they took nearly $700 for "carpet replacement". In other words, they are trying to charge me for normal wear and tear. There were no tears or holes or rips or anything that would be anything other than normal wear and tear. Fact is, this "luxury" complex replaces the carpet each time they bring in a new renter and they are just trying to get me to foot some of the bill. This is against the law in Tennessee. I also paid $100 dollars for their "express clean" service that is supposed to clean the apt upon my moving out. They then charged me an additional $25 to clean the carpets (they do this for free when you are living there.) So basically they charged to to clean the apt (including the carpets), charged me to replace the carpets and then charged me to clean the carpets AGAIN. Basically they are looking for any way to keep not have to give me back my deposit money probably hoping I don't know the law and won't complain. They are sorely mistaken. Based on the other review here, it looks like I'm not the only one that has had this problem with this apartment complex. I have already contacted my attorney and would encourage anyone else with this issue to do the same.
its definitely worth the price and the pool is wonderful for summer! Everyone is very nice here and it's in perfect conditions no complaints!