The maintenance staff were the only helpful people in the complex. The office staff are extremely rude and only care about getting you into the contract so they can trap you with hidden fees, work orders went months without any sort of response unless the work order came straight from the office. It took three months for a water leakage that caused a giant muddy pool by a curb that was entirely unsafe to begun being fixed. And that was only after asking, not the staff, but the maintenance workers about it. One of our windows fell out when the front door was closed. Neither of the bathtubs drain properly and you end up showering in a foot of your own filth, than it takes almost a full day to drain. One staff member will say one thing while another will turn around and not only ignore what the other staff member said but they will say that they cannot vouch for any other staff. The manager(s) are never available when needed, and once again the staff don't care about any of their residents once they sign the contract. Avoid this place like the plague, they overcharge for a very, very poor service.
Don't be fooled about the apartment complex. Their management is out to exploit any penny they can get from you. The current manager is not experienced in apartment management and is very unprofessional. Please don't waste your time living in a place you will eventually regret. It's not worth it! Once you pay your security deposit, forget about it because they will make sure you don't get it back. Most times they claim more issues after move out and you might owe more than your security deposit. One of the worst management practices of any apartment that I have lived in. Be warned!
Before moving into Grande I read all reviews. The apartment complex has a very low score when it comes to ratings. Because of the reviews my boyfriend and I decided to continue looking for an apartment in Duluth. We are new to the area so we really didn't have anything to go by besides reviews. We had no luck with our apartment search so Grande Club end up becoming one of our final choices. I spoke with a co-worker who previously lived here and he said he liked his apartment however the parking near building 8 was very limited. But besides that he didnt have anything negative to say. So with no luck anywhere else my boyfriend and I took a tour and decided we would give it a try. Especially since most reviews are usually made by people who are upset over something small. So after five months of living here I have to say this place is actually great! We live by the park which initially I thought was going to be chaotic. There are a lot of children in this complex however you rarely see any of them. The building I live in we have no trouble with parking whatsoever. Its very quiet and the complex is small, there are only 8 buildings which I love. On move in day the guy above us was moving out but he let us know he loved this complex and had been here for four years. Whenever we put in a maintenance request it is handled quickly. The only things I dont like would be the minor repairs that could be handled. Our laundry door is a little off the hinges as well as our patio door. We also cant open the windows because the screens are kind of bent so bugs would get in. We havent reported these things to be fixed because theyre really not a big bother. But to sum it all up from my experience Grande Club is a great start off complex in Duluth. Nothing major to complain about. I enjoy the peace and quiet :)
I paid like 900 dollars in a non refundable deposit. Now that I left the apartment a collection agency wants 600 dollars! I never got a notification from the apartment to pay or resolve this issue. Normally they are always out of the office or can`t pick the phone. So is hard to resolve issues unless you go very early to the office in person. Would not recommend this place unless you are a millionaire and want to maintain them for years. The hidden fees is true, but all the apartment complexes have it. There are cheaper apartments close by with less fees and ridiculous rules.
I am black, lol. Just had to put that out there okay, so no one thinks I am bias. But the two african american women that works there, obviously do not like their jobs. I live here and will not renew it because of the very nasty attitudes they both have. Its almost like they treat you like you are bothering them...then the maintenance are no better. Everybody sleeping with everybody. This place is going down hill fast,,and its a shame because these are nice. I sent my sister on to apply for an apartment and they were so rude to her, she couldnt believe I lived there. She is an attorney relocating to georgia. Of course they didnt know that, she wanted to appear like everyone else. I hate to move, but the staff is ghetto and the thats not what you expect when you first see the apts. Dont get me wrong they are nice apts. Its just the peeping tom maintenace and the bad attitude women angel and the other black lady are HORRIBLE attitude to the MAX. I dont know how people get jobs like this, when they act like they dont want to be there....Well after my lease is up me neither!!! I would never, ever recommend this place to any of my friends,,who are black, asian and white.