It was fine for the most part, but the office staff are mostly incompetent and slow to respond. The fitness center was of extremely poor quality for the amount of rent we paid every month. Watch out for the move-out charges. They'll take $40 for just a few thumb tack holes in the walls, and charge you extra is you try to Spackle them. That's on top of a $50 cleaning fee, whether you've already had the place cleaned or not. Not a big deal, but they told me about this the day before I moved out. Really poor communication from the office. I could have easily gone into the back room and stolen packages if I was so inclined because they stopped fetching them for you a few months into our lease. If you make the money to swing it then great, but they didn't deliver anything close to the kind of experience I thought I was paying for.
There are a ton of things to love about this place. The location is ideal. They're hyper dog friendly. Most of the floorplans are actually quite nice, and the apartments are high quality and quite upscale for the neighborhood (although there's now a lot of nicer, newer competition, thankfully). We were actually trying to rent an apartment, but had very little luck getting call backs and email responses. And even after multiple showings, they couldn't seem to remember who we were, and kept giving us completely different prices whenever we spoke to them. One day a spot in the parking garage was 80, the next it was 90, the next it was 95. One day a unit was available, the next they weren't sure what unit we were talking about, and the next it was available again. But most frustrating was the price. They will advertise a price on craigslist and their own website, and then give you something totally different the moment you ask, even when you show them their own price. Even then, the totally new price would change again. This company is fanatically focused on an algorithmic extraction of every potential dollar from the market, and leaves a LOT to be desired when it comes to making a potential renter feel valued or treated with respect when searching for a new place to live.
Great staff. Rooms are a little overpriced (but this is what happens when you try to rent in one of the most desirable 20-minute communities in Portland. The common areas in the apartments are great with outdoor grills, indoor pool table, wifi, etc.
I don't live here but I viewed the place and it looked amazing! The staff was okay with helping us. After reading the reviews I just can't believe. It sounds really bad for the people living there. I think I would stay clear for now. Also don't really like the area its in. I think it would be better in the heart of downtown.
Nice amenities, but way overpriced. After the first year, my rent was raised by $150/month. It was explained to me that they were matching prices with downtown properties, but last time i checked, NoPo is not downtown. LEED utilities save lots of $$$ each month, which is very nice. Maintenance staff is wonderful, but there is high turnover within management. The street side of the building is very noisy, as is the interior between units. The neighborhood is fun, but it's also hipster-happy, totally gentrified, and filled with suburban tourists.