I'll start off by saying that I would not recommend this property. We were shown a two bedroom unit that was nice, clean, and met most of the criteria that we were looking for. After thinking it over and looking at other comparable properties, my wife and I (who were moving from out of town) made the choice to go with Country Estates. We called back the next day, and were informed that the unit we had toured had been rented out. No big deal, we thought. We ended up with a three bedroom unit instead, assuming that it would be in comparable condition. Needless to say it was not. Looking back, it should have been a red flag that we were told that we were absolutely not able to view the unit before moving in- despite being required to put down a deposit to secure it. Again, hindsight being what it is we should have pressed more but were relatively impressed by the unit that we did see so did not think much of it. Upon getting our keys and rolling up with the moving truck, we found ourselves entering a unit that had clearly not been cleaned. There were bags of trash left on the front porch, numerous paint and other stains and marks on the carpet (some as big as my size 13 foot), and it was very apparent that the previous owner was a smoker. Additionally there were a couple of rooms that reeked of pet odor (cat urine). This is not to mention we were moving in only after being strung along on the actual date due to them having to get in and ‘see how much work would need to be done to prepare the unit for us’. Unfortunately it was very evident that not much was done at all. In addition to the blatantly obvious stains and smells, there were light switches and outlets without faceplates on them and a host of very basic maintenance-related items that had been left unfinished or not done at all. However the worst part was the indifference of the management when these concerns were brought to their attention. Long story short, we ended up having to escalate our concerns to the corporate office in Colorado before we were able to get a response and any kind or action. The best advice that was given to us by local management was to ‘open up the windows and get some air fresheners’. The process of having these basic maintenance requests tended to was cumbersome at best, and infuriating at times. Often we would go weeks without any response or follow-up- and this continued throughout our tenure at Country Estates. I could continue further, but I think you get the point so I’ll begin to wrap up. I couldn’t wait to get out of our lease and move along. In true Country Estates fashion, they tried to charge us a carpet cleaning fee when we moved out for the carpet that was 10+ years old and on its last leg 5 years ago. It was standard they said. I talked them down in the amount reminding them of the terrible condition that it was in when we moved in (along with the photographic proof). Despite getting written verification of what the exact return on our deposit would be, they sent me the check for less. It took about 4 months of persistent calls to finally get the full amount. I really don’t blame the maintenance debacles solely on the maintenance crew, it truly is a property that is mismanaged from the top-down. In my year and a half there, there were three different property managers- each of them unwilling or incapable of any semblance of customer service or common sense. This could very well be different now, but there is absolutely no way in good faith that I could recommend Country Estates to anyone.
I did not like living there. Neighbors were loud, the police were somewhere in the area at least once a week for something. Police helicopter scanned the area five times in the year i lived there. One time a tennant next to me moved out and left tons of garbage by curb. Trash company picked up half of it and the wind distributed the rest throughout the area. Management "cleaned" it up a week later. I moved the week after and still scraps of trash all over.
We've been living here for several months and absolutely love it! The office staff are friendly and very welcoming. The townhome we live in was cleaned prior to moving in. We did have a few stains/tears on the flooring but that's why you need to make sure you document it on the checklist they give you when moving in so you're not held responsible for it when you move out. As far as cops being out here all the time and break-ins, we haven't seen or heard any of that. So far we've seen one cop and he was going to the Fox Valley complex. And the lawn care guys come every week on Thursday's. They've been out here more than 6 times already this season and it's only the middle of June. As far as a $50 charge for lawn care goes, you aren't charged that on top of you rent, it's included in the rent. Just like every other apartment/townhome complex. We feel safe here, lots of families and peace and quiet. We would highly recommend.
I would not recommend living here to anyone. We lived in a townhome for a year, and when we moved in I had to reclean/actually clean everything, the upstairs carpet had large stains in both bedrooms and upon moving out we were charged a carpet cleaning fee of $200 for the carpets that should have been replaced before we even moved in. There was also a large hole in the laminate floor in the kitchen and the management asked us to try to just cover it with a rug and it took 3 months to have the floor replaced. The manager Tammy is very disagreeable and condescending and never pleasant to deal with. The most frustrating management I've ever dealt with. If you like lighting in your home make sure to bring a lot of lamps because there are no ceiling fixtures in the living rooms or bedrooms. Also a huge blow is going to be your electric bill, ours averaged about $200 or more monthly, due to poor insulation. You also pay $50 a month for lawn care that comes maybe 6 times in the year. The worst part of living here for me was never feeling safe. There are multiple break-ins in these townhomes, our garage was broken into, and the police are CONSTANTLY present. Don't move your children to these townhomes!
I'm very disappointed with this place