Couldn't even get past the first phone call inquiring about an apartment. One of the managers "Mr. Corey" was the biggest dick I have ever talked to! I asked about security and instead of simply answering straight forward about the smart key access ha told me my questions were "rambling". He was EXTREMELY rude and talked down to me as if I was a peasant annoying him. This place doesn't even employ an ACTUAL security team. Only an APD officer who lives on site and works during the day. At night if someone is blasting music he says I can call her. Right. So at 4 a.m. when there is loud rap music I'm supposed to call this cop who lives there and wake her up when she has to work in the a.m. If this is how they treat you when you're trying to view an apartment I can only imagine how fun living there would be. Hey Mr. Corey.... you're a prick-
Look at all the other 1 star reviews. A strong majority. A very rude staff. Polite until you sign and then treat you like garbage knowing you have no choices. Their lease, and re-signing options also offer no logical sense if your roommates change. A lot of underlying not mentioned, but take their over all rating for what you expect to get for what you are paying. Less than 3 stars for a property that has the ability to be 4+. A lot of unhappy tenants.
If I could give 0 stars, I would. As other reviewers said, this place is A TRAP and a JOKE! There is no maintenance, an incompetent team with a manager who will be very nice to get you in, and after a couple months the problems arise! Once they know that you like your apartment, then they raise the price: 7% this year for NO REASON! No improvement in maintenance, no upgrade in apartments!!! That's unacceptable for this type of apartment and location. They seem to forget that they are close to a shelter and not in Midtown so their prices should be lower!!!! Also, no negotiation possible, they are hiding behind a computer for rates!!! DO NOT RENT HERE, YOU WILL REGRET IT!
Do NOT stay here!!!!!!! I stayed here for a year and it was the worst place to call a home. Even though they advertise a safe and gated community, the homeless shelter is a block away and there were multiple car breakins. The gate was often not working, the hallways and elevators constantly smell like drugs, and there were also multiple resident arrests for who knows what. The building has a poorly kept gym with missing equipment, stairwells with shattered lights and roaches, and unemptied trash rooms that don't get cleaned for weeks. The staff is horribly incompetent and neglectful with their assistant manager, Corey, being the worst. He is exceptionally rude and condescending. This complex has a nice view but that did not outweigh the negatives. I am much happier after moving out from this overpriced regret.
This place is the worst apartment ever. If you value your money and comfort please go elsewhere. The office staff is very rude anytime you go into the office. Every time you walk in they give you a look of disgust. Friendly customer service and care is non-existent. Also, the maintenance here is terrible. Ive called about the same issue in my apartment 4 times, and yet, the problem still exists. The amenities here are also terrible. The gym barely has any equipment, the pool is disgusting, and the garage is terrible. They waste time pressure washing the garage when they should be focused on other things like keeping us satisfied. Nevertheless, the only times that I've talked to them was when they wanted my payment or they towed my car away because they had to pressure wash the garage. Literally the only thing they focus on is keeping the garage clean, which never works out. Security here is also a joke. The officer is very rude when trying to file a noise complaint and the security officer just sits in her car all night long. I've had my motorcycle stolen from here at night when there was supposed to be a security guard working at night. Also, the security cameras don't even work. This apartment even went further with their terrible security by taking away the ability for residents to contact the security officer. PLEASE DO NOT WASTE YOUR MONEY AT THIS APARTMENT.