I have really enjoyed living at Rosemont. The staff is incredibly accommodating-- both Brandi and Aaron have gone out of their way to make our move a smooth transition. The maintenance staff is very professional, and timely and the property is well maintained. The apartments come with black granite counter tops, stainless steel appliances and tall cabinets. We have a two bedroom and for the location and upgrades there isn't a better property. I strongly recommend looking at Rosemont at Olmos Park for your next move.
Note: I lived in a 1bed/1bath apartment Overall, it's very pricey and you are paying for location, with just a little bit of luxury. Pros: - Nice area of town - Nice proximity to Trinity University Cons: - PRICE. They know they have an excellent location and they certainly charge for it. These apartments are only practical if you go to Trinity or some other business within that radius, because if you don't you might as well go down the street a little (off broadway or off of mccullough) and find a place 2/3 the price or less. I don't know if they truly are paying that much more to rent the land they're on, but four years before I stayed there, my cousin stayed there and paid $750/mo for the same apartment that I paid $1150/mo for. - Parking sucks. No assigned parking spot unless you pay for the garage which costs a lot more. If you plan on going out on a Friday/Saturday night, save your parking spot and take a cab instead. - Parking lot isn't very well lit. Friends car was broken into (left his backpack just out in the backseat overnight).
WORST APARTMENT COMPLEX EVER. MANAGEMENT is awful. I Have had issues with them for years now. Stay away. STAY AWAY. I can not say it enough. STAY AWAY!!
DO NOT LIVE HERE! Management is terrible. They will scam you with bills that are not in your contract and/or overcharge you for random services you never had. When we moved out, they sent our utilities bill to our old address at the apartment complex (we've moved away, duh!) despite us leaving a forwarding address multiple times. Within two months we received a call from a debt collector, even though they sent the bill to the wrong address twice and we never even received it. Furthermore, the bill is full of charges that should not be there and go against our contract. I called once, was told to call back, and haven't been able to get them on the phone since (pushing 15 tries now). I am convinced they are intentionally ignoring my calls. We have heard from several other people who all had the same issue, this is not an isolated incident. This place is already overpriced and not worth the headache. AVOID AT ALL COSTS THIS PLACE WILL SCAM YOU!
To keep this review short, as I'm sure I could bore you with my drama filled experience, the apartments are nice. Nice appliances and cabinets, etc. I never had any noise issues, but I lived on the third floor. I never had a safety issue. We did have security alarms, but management had 0 idea how to turn them on. We were told they could be turned on and make noise when a door or window was opened, even if you did not pay for a monitoring service; however, management could not explain why ours did not work. Neither could maintenance. Maintenance....Our A/C never was 100% full functional. If we ever set it from auto to on, the entire unit would break down and we would be left to the Texas heat for a few days. Once it was "fixed," we would have to set it to 64, wait for it to hit 64, then we could set it to a normal person's preferred temperature. Hello, electric bill. Finally, management. Oh...management. They are a complete and utter mess. They switch out the entire staff ever few months so that any problems you have with the previous staff, the current staff can claim that they weren't here and you can't be mad at them. Any problems you have with the current staff, they can simply ask that you understand they're new and trying to get settled in. Currently, all of my calls and emails are being dodged because they do not want to explain a $50 carpet cleaning fee on my final charges, even though we paid $180 for professional carpet cleaners. I have actually been hung up on, my calls completely ignored. Mind you, I did not use any profanity and tried to maintain as much composure as possible through the last month of dealing with management. They canceled appointments without telling us. Told us they were too busy, even to do small tasks such as ensure that a piece of paper is inside your file. You will probably have to sign the same contract multiple times or hand them multiple copies of the same piece of paper, because, in my opinion, they forget to actually place it in the file. tl;dr Don't move here. There are cheaper places around the area that are less of a headache. I'm done trying to resolve the $50 charge and actually speak to a professional to ask what is going on. Now I'm just an angry ex-resident with nothing but a laptop and internet connection to write these nasty reviews.