DO YOU WANT WATER AND HOT WATER IN YOUR HOME ? We recommend you avoid this apartment complex. Greenspoint at Paradise Valley definitely has had water issues during the past 15 months. I should have made note of the dates. The last outage affected at least 72 apartments. The only statements management says are “the complex is 30 years old”, “you have to understand”, and “if you owned it”. We do not see how these statements are relevant to the issue ! ! Our billed utilities with Greenspoint are increasing but water is running in the parking lot and not in our apartment. We had to go to the fitness center to use the restroom and brush our teeth. Late in the evening we found an outside hydrant that had water available. We carried buckets of water to our apartment to flush our toilet and not have to walk to the fitness center after dark. We then heated water in large pans to have a make shift shower. We paid $936. to carry buckets of water. It has been a unique experience. THINK VERY SERIOUSLY BEFORE YOU RENT AT GREENSPOINT @ PARADISE VALLEY
This apartment complex is quite wonderful. The buildings and rooms are beautiful. The staff is very friendly and always greets you with a smile! Maintenance is always there same day or next day and it never takes them long to do their job. This complex is pretty quiet and the other tenants are very nice. Overall please with where i live! :)
I lived at this apartment for almost two years. While the layout of the apartment and pricing were great, the rest of my experience there was not. The staff are all very welcoming until you sign the contract, then everything changes. My dishwasher, washer and garbage disposal all went out at least once during my time there. During one of the maintenance calls, the maintenance man tried to enter my apartment despite me telling them they did not have permission to do so that day. I witnessed several drug raids during the second year, one of which resulted in the SWAT team entering the complex. Police helicopters in the area became a regular occurrence as well. The final straw came after dealing with roof repairs and water repairs for over a year and Kelly (apartment manager) refused to help fix the problem the right way (eventually getting their lawyers involved and asking me to leave). I had been sick for months and eventually discovered that the roof leak had resulted in a mold problem in the bedroom. Kelly didn't believe it until I asked her to look at it herself. Overall, I highly recommend you at least check the crime rate in that area and consider your safety and health over the lower price and seemingly beautiful appeal of the apartment when you first see it. You'll be thankful for it in the end!
We enjoyed living here for 3 years; however, when we bought a house we put in our 60 day notice. We kept the apartment immaculate and were never late on payments. They wanted to do the walk through without us; however, I insisted that my father-in-law be present since it was after our move out date and I didn't trust them to give an accurate move out quote. I wanted to be proactive and called a couple days after the walk through to find out if we would be getting our deposit back or if there were any charges. They told me they couldn't help me and told me someone else dealt with move outs and would call me as soon as they returned to the office. Of course, they never called. I called again and got the same response. Assuming this was the second time I went out of my way to find out about the deposit, I assumed they would have this person call me back. Nope! I called a THIRD time, still no one could help me except this ONE person who clearly doesn't do her job. I finally had my father-in-law go to the office because at this point it was a month after our move out date. He spoke with the manager Kelly, who gave him a long story about how they take photos and it goes to the corporate office and someone would get back to us soon. Being proactive proved to not work with this company. Tonight, we received a letter titled "Urgent attention requested by Christine Hambric, the assistant manger who was supposed to return four of my requests." It states that the "balance due for the apartment has been held from collections for WELL OVER 30 days. If no contact is made, the balance will be referred to collections." My husband and I are furious. Not only did we contact them 4 times in the last month and a half, but they have never returns my calls and this is the first time we have heard from them. There is not even an explanation of the fees. The letter just states that it will go to collections if it is not paid in a week. The office will be hearing from me bright and early tomorrow. If they don't resolve this, I will contact those at the corporate office. This is no way to treat people that were always on time with payments, clean, and respectful residents. I am not a person that writes poor reviews and find that we are very easy going people. However, I cannot believe that a company could treat good residents like this. Do yourself a favor and don't live here. I'm extremely disappointed.
This location was a total shock to me. When we first came in the staff was very nice and the complex looked like it was well maintained. Then you sign the lease and the staff completely changes their tone. In the past two years the complex has undergone many management changes (I want to say about 5), and with each new manager, their attitude just keeps getting worse. Kelly, the current manager, makes you feel bad for just coming in to pick up a UPS package. Honestly, I would recommend renting from another complex unless you're willing to deal with a condescending staff and inexperienced maintenance crew. On a positive note the pool is nice!