Everything outside of the room was great, not counting someone forgetting to turn off the sprinklers during the outside movie showing. Needless to say, kids weren't too happy with getting soaked. In the room, the air conditioner was extremely loud, as well as the ceiling fan and refrigerator. Also, the walls and ceiling seemed paper thin, which led to an unpleasant time trying to sleep every night. Really not worth the money.
Pros: Nice facility, water park for the kids, rooms are well laid out and comfortable Cons: the house keeping pretty much sucks! They manage to get into the room sometime before dinner, they DON'T restock the coffee, and they don't really clean anything. The purpose of staying at a "resort"is to be a little pampered. When we arrived, and until late afternoon the next day, our neighbors dishes were outside on the walkways visible from the parking lot. If you are going to pay almost $150/ night for a hotel room, service would be nice. Additionally, some of the reservations people were very rude...
This is a great getaway for Southern California residents. So close, yet really able to get away and relax. Very kid friendly! Adults and kids loved the lazy river! Adults can take a break and hang out on chairs overlooking the lazy river and watch kids go by every minute or so! Lots of umbrellas for when the sun is too much! Lobby has arcade, so introduce this towards the end of the trip, since kids will want to spend all your money on the games! It was actually great to have something else to offer the kids! Blue Ember restaurant was awesome and had a kid buffet!!!
spent a weekend here and absolutly enjoyed every aspect, except going home! only tips are: 1) if you are traveling with younger childeren, get to the pool early to get seats, it fills up fast on holiday weekends 2)beware of the extreamly high prices for the snacks in the rooms, they WILL EAT A HUGE HOLE IN YOUR WALLETT! 3) have fun!
Nice resort, but I purchased the Rise and Dine package for one night - giving me a $50 credit for breakfast. My husband and I had breakfast and charged it to our room per the instructions from the front desk clerk who stated that the $50 credit would be automatically applied to our bill and we would "never see it on any charge." Upon check-out the charge had not appeared - just the package price. Only a week later did the breakfast charge (without any $50 credit) appear on my credit card statement. I tried to call the hotel directly to get it corrected, but the direct line on the website was "no longer in service." The 800 number led me to guest services for the entire chain who stated "a ticket" would be opened to look into it. That was two days ago and I still have not received a response, nor a credit. Not the mistake, but Omni's inability to correct a simple incorrect charge quickly will prevent me from staying again.