I recently finally moved out of here. If you want to deal with an incompetent staff that does absolutely nothing to have the backs of their tenants then this is the place for you. Roach infested with a weekly "spray" of "bug cleaner" aka water so they can cover their butts. They wanted to charge me (after living there for 4 1/2 yrs and only 6 mo left on my lease) $500/mo to have my sis 2 tiny dogs at my place maybe 1-2x/wk. I mean they knew I didn't own a pet and had seen the 2 dogs before and was never an issue. When I went to management about the roaches they literally blamed me for it. I had roaches in my shower, in my vanity next to my toothbrush, ALL inside my dishwasher (which cleans nothing btw)n inside my blender in my cupboards and dead laying in a spoon all over my sink (I am not a messy person mind you) walls. Even once I was a lunch at a local sandwich place and opened my wallet and one crawled out!!! Like are you kidding me??? Yet they did nothing but blame me for it yet my prior 2 neighbors were some tweekers kids and another girl who per the bug guy said found the same plates of food on her floor in her room week after week. Clearly the issue, NOT ME. They then decided to raise the rent by $100 approx up to over $700/mo. I wouldn't live there for free. Their reasoning was to accommodate to the area of Paradise Valley. Um you cant put a dumpster in the middle of PV and charge people $700 to rent it. Insane. Then they "remodeled" the gym and changed the locks and charged all us $10 to get a new key. Uh not our idea to change locks. The timeliness of the maintenance staff is absurd. They are friendly but slow. 4th of July weekend I my toilet clogged and Monday when I called FIRST thing when they opened at 8am to have it fixed they A) told me I could have called some after hours emergency # I had never been told about and B) they didn't come to fix my toilet til 11am! 3 hours later!!! Incompetent. Do not get me started on the head management person Lantha. She needs to NOT have her position. She needs to take customer service classes or something. Anyone who has good things to say about obviously either never had to come to her with an issue or only saw her in passing. She to my face verbally blamed me for the roaches and told me word for word "I don't care what you think". Wow, and this is my home??? Man I love coming home, not! Nothing was ever her or their fault. I would NOT move here simply because she and MEB runs it. I even emailed her boss about the dog issue and she said in a one word email "Yes" when I asked her if I would be fined $500 if my sis's 2 tiny dogs were seen at my place. Again, I had them once MAYBE 2x a week for a few hours, They NEVER once peed or pooped inside, never cause on issue. They told me well if we let you not pay the pet rent then others will think its ok. Um I dont think the other 900 units care if I watch my sister's dogs for a few hours nor will they claim it's unfair. Lastly, before I moved out, I had my place spotless, better than when I moved in minus obviosuly a good carpet clean as normal. Anyone who went through what I did in this hell hole would have and probably should have left as is....you're welcome Lantha ;)
lantha the property manager is completely useless. wont do anything about noisy neighbors. garbage apartment complex. roaches since move in date. how lantha still has a job blows my mind. tess the other property manager is just as bad. i got in contact with the person that moved in after me and she only lasted a month because of the neighbors i complained about constantly. apparently those same people eventually got evicted for drug use. SURPRISE SURPRISE.
Being our first apartment we were attracted by the low prices and friendly staff. As we were figuring out which apartment we would be in we were given our apartment number and move in date. A week later we received a call and were told that the apartment chosen would not be ready by said time. Graciously the team offered us another apartment with new carpets and a fireplace (exciting) for the same price. Being very pleased with the service provided, even with the lease experience being very uneducated. We felt comfortable going to the office with any problem we faced. However their thoroughness is lacking when it comes to details such as APS. BUT, the area is nice and conveniently placed, when you do move in however, make sure to read the fine print.
I am a current resident of this property formerly known as Villa Encanto. I am also currently finishing out my 11 year tenure. Up until New Management took over this property, I have lived comfortably and without complaint. The last Office Management team when paying the office a visit, was very open, personable, professional, and willing to assist. I transferred from one unit to another unit two years ago, and they went above and beyond to make the transition smooth, affordable, and to show appreciation that I continued to stay as a resident instead of moving out altogether. I have never caused a problem and always paid my rent on time. Looking back on two years ago, if I could have foreseen the changes that have now occurred with the property under our new management, I would have definitely moved out altogether. First off. I have never seen a more BOTHERED or put out individual than our current leasing Manager Lantha. When approached with anything! I also never see another member of office staff more than once every two months. Rotation is terrible. So there is no opportunity at all to build any type of long lasting professional relationship with anyone. Last week I had a situation in the leasing office that became such an unpleasant experience, I no longer feel comfortable even going in there to simply pay my own rent. My rent has gone up a 100 dollars with the last Lease Renewal. Which is a first in 10 years. I am not quite sure what I am exactly paying extra for. My carpet is filthy as they no longer offer a shampooing with an annual renewal. Appliances outdated and look nothing like the ones shown on the virtual tour, and now on top of it all we have a cockroach infestation in the building which mind you is yet another first in 11 years. Needless to say, I do not at this time anticipate renewing my lease for a 12 yr. tenure unless Customer Care changes substantially.
I read some bad reviews about Stonebridge but decided to give them a chance because of the price of the units and the friendliness of the woman I spoke on the phone with in office. Worse decision ever. My lease application was approved, and I was told to send in payment for move in costs. Less than a month before my move in date, I was told that my rent would be $60 higher than previously mentioned due to a "computer glitch." One week before my move in date, I was told the apartment I was supposed to move in to was actually not available. "Oops." They gave me a significantly more expensive option with a smaller square footage and were not willing to help me out in any way regarding price, even though a week before I am supposed to move I now have no apartment. It's unfortunate to have such an awful experience with management before I even move in.