Beautiful place, great location and great buildings but absolutely RUINED by the completely moronic management. In a year living here, we NEVER had a functioning A/C (HUGE deal when you are in FL), the pools and hot tubs were NEVER usable, and the gym equipment was NEVER repaired. There was an abandoned Jeep parked in front of our building that had never been moved in SEVEN YEARS! We asked repeatedly to have it towed, but it took contacting the City of Jacksonville in order to finally have it removed. On more than one occasion, fights broke out in the parking lot, one of them involving firearm discharge. Shouldn't unloading a glock be a reason for eviction from a gated community?? About six months of the year we lived here, the gates were stuck open day and night. When we moved in, we had a broken fridge sitting in our dining room for TWO MONTHS!! The A/C has a black mold infestation causing our furnace filters to turn black EVERY WEEK! It hurts to breathe indoors without your own air cleaner! We are moving out in a week and are so excited to be done here!
Lived there for 2.75 years and never had an issue with the management, staff, or my neighbors. I liked the design of my 1 bedroom - 2nd floor apartment because the only walls touching the neighbors was the kitchen and bathroom. Thus no noise complaints from or to my neighbors. Close to UNF, JTB (thus the beaches), and has a Walmart and Target about 2.5 miles away.
This place is a dump. Our sons bedroom vent is covered in what looks like black mold. Several other vents have the same growth, yet 3 weeks have gone by and management does not even respond to our concerns, at all to replace the rest of the vents or our request for mold testing. We replaced several vents already and the growth was on the OUTSIDE of the vents and visible to the eye, how do you not replace these? Cheapest material possible for the vinyl floor upgrade, don't make that mistake. Walking simply rips up the plastic flooring. The vertical blind falls apart when you try to open and close it. The baseboards, where there are actually baseboards in the apartment, are trashed and look like they've never been replaced. Several areas don't have baseboards altogether. The caulking all around the apartment could've been done better by my 5 year old nephew. It's horrendous. We were written up and fined for valet trash "violations," within the first 3 days of moving in, for not bringing our empty can in, while every neighbor has their can out and never was written up, let alone fined. When I valled to opt out of this "service" I was told it's mandatory, while the leasing consultant repeatedly told us it was optional and could be removed, at the tenant's request, anytime. Assistant mamager then tells me we have to pay, regardless of what we qere told. Nice welcome. Called Olympus corporate for the regional manager, who never called me back about the potential mold. Nice corporate repose you've got there! We will be opting out and paying whatever we have to to get out of this dump. I wasted so much time reading reviews and thought I found the right place for me and my family. Was I ever wrong. I'm ashamed I've got my family living here! Stay away, stay away, and take your money somewhere else!
I've lived at Cape House since June 2014 and love living here compared to my past apartments! It's very quiet (which I love), clean and very spacious. The website is easy to use to pay rent online. The staff are friendly and helpful. All of my maintenance requests are handled quickly and the office staff always responds to my emails right away when I have a question. Also love that they continually put on community events and update their Facebook page. Definitely recommend living here!
Cape House is a great living experience. The room size is quite bigger than competitive apartments. I have lived here since June of this year and it has been a great experience. The staff is great. The leasing office is always happy to help. The maintenance crew are always polite, respectful, and efficient at their jobs. They are always happy to help, but further are willing to discuss any issues with you. Overall it is a nice community and family friendly.