DO NOT MOVE HERE! Apparently having liquid sewage pooling in your basement isn't an emergency unless someone else reports it, too. I had a puddle in my basement, I took pictures and took it to the leasing office (because last time, the maintenance man told me that it's not an emergency if the toilet isn't clogged) and showed it to them. The person said they'd call maintenance, but never did. I got lucky because my neighbor called and complained when theirs started backing up too. When they snaked the drain, they splattered the mess everywhere and LEFT! That was 10 days ago. I've called multiple times since and keep getting brushed aside. I am beyond fed up. I know the price is great, but unless you're okay with never getting maintenance to do anything more than a half-assed job at something, run far far away!! I've also called since the tree in our front yard is dead. I've been told it's on the list to get taken down...and they only told me that after I complained when a branch landed on my car. I can't wait to get out of here.
This place fixes nothing after numerous complaints to the office still done nothing. But if you don't pay your rent on time they will get you for everything you have. I lived here for 2 years now still here I pay my rent on time the whole two years I've been here and it is a battle to get anything fixed. If your blinds are broke they charge you to get them fixed if your grass is too long supposedly maintenance tells you its a $70 charge but the office says its a $50 charge so where's the other 20 going? Don't waste your time don't waste your effort and whatever you do don't waste your money these partments are not nice inside at all when we first moved in no air filter for furnace the windows were painted shut the walls are two different colors half the shit didn't work. My neighbors just moved out and the people that came in to clean up the apartment or a bunch of non speaking English Mexicans could you Staind everything over and are done in 6 hours get out to nice people like you and me do not come here if you value your family this place is ass. There's a bunch of fights over where I live by beech tree in Beachwood all the little kids that run around the neighborhood steel talk shit about you walk out for me when you're driving don't listen. Bad place to raise your kids an apartment people can't do anything about it so just goes to show the rent to anybody for a quick buck. Take it from me we're getting out soon as our lease is up.
Do not rent from these people..... staff is rude they don't care about tenants and they are money hungry. Deposit was 100 so I made sure the apartment was spotless... I get an invoice for charges and it totaled $140 so I was to owe 40$. $70 was for satellite removal mind you I didnt have a satellite so they found out it was from the previous tenants. They remove the charge and owed me $30.... no they revised the invoice and added other charges and say I owe $1 ...... pathetic I pray they go out of business! Properties have bugs.. I had a huge earwig problem took them weeks to resolve and a friend had a horrible spider issue. Price is good but you get what up pay for
These people suck! Maintenance never gets done, the people are rude, they have bugs and my friends just moved out they charged them for everything that the company is responsible for. I was locked out and they wouldn't give a key because of id. They said even though they know I live there I needed to leave something behind so they knew the key would come back. I offered my entire wallet or someone to open it they just quoted policy. Left me outside for 3 hours until the other key holder got here. Run away!!
Horrible place to live since the new management took over about 2-3 years ago. It was a decent place to live before New Life Multi-Family Management, LLC. Management does not care about the tenants, only about profiting off of the tenants. They are quick to complain and fine tenants for petty things like grass not being cut or leaves not being raked, but are very slow to react to maintenance concerns. I've been waiting a year for them to handle raccoon issues. I called them multiple times last year complaining about raccoons living in the attic. They have yet to send anyone to take care of it. I've called twice so far this year. The management also told a 20+ year tenant that she must remove american flag that was displayed outside.