PLEASE BEWARE! I cannot wait until my lease is up. Moved in in September 2014, and have had nothing but problems since!! The first night we stayed in the apartment our A/C Broke, and maintenance did not show up for 6 hours!! I've had my water heater go out, my screen door fall off, the glass door not open, the dryer refuse to dry, the closet door was broken, broken drawers, cabinets are from an old apartment just turned upside down thinking we wouldn't notice; the construction of this place is absolutely disastrous! I can’t even have a decent conversation in my apartment without hearing every single car pass on Gilbert, the walls are so thin with cheap single plated windows. Every outlet in the walls do not hold a plug, and burned my laptop charger. When I called to complain they argued with me about it over the phone and still have not shown up to replace the outlets, making me kennel my dogs for over 8 hours because I have a pitbull! My toilet was broken since day 1 and we had to have maintenance come out 3 times to no avail before my boyfriend got fed up with the idiocy and fixed it himself, only to be told he will receive no reimbursement. NOT ONLY have I had all of these maintenance issues, but BOTH of my vehicles were broken into, and the perp got away with over $1,000 of stuff in just 3 items. The first time it even happened they said they would put extra security out and yet it happened again, ripping off my motorcycle seat, air filters and saddle bags! How the hell did security miss that??! There are dumpster divers at least twice a day, and many shady people walking around. The ONLY good thing about this place is the Breed Allowances. Other than that, FIND SOMETHING ELSE!! Definitely not worth the 900$ a month you pay! I have never paid late, nor had any issues, and yet we have gotten bogus noise complaints (WHEN NO ONE WAS HOME!!) There are roaches in every nook and cranny, despite being sprayed EVERY 2 weeks (THEY REFUSE ALLOWING A SPRAY EVERY WEEK). The staff is absolutely rude, and has been of no use to me after repetitive attempts at finding resolutions to these matters, it’s so pathetic in my opinion. I was told 4 totally different things about whether or not maintenance would be getting to orders the day of, or in a specific time frame. If this complex would get their information straight and clean up these apartments, it would be a great place to live, however they are only interested in receiving your rent money and not using it to make these nice, live-able apartments. I really would appreciate to NOT get one of those stupid auto mated responses acting like you care. Start treating your residents like you CARE. Many other reviewers seem to have had this experience with them as well, and I am just regretting now that I did not look at these before we had signed the lease. If renters rights ever got ahold of this complex, it would not be good for them! If I could have given fewer stars I would have. PLEASE SAVE YOURSELF THE TROUBLE!!
I signed my lease in July and I have only been here for 4 months and I have had so many problems. I pay my rent in full, on time, every single month, even a couple days early if I can. Yet, the ONE time that I need some type of help with being able to pay my rent on the 6th instead of the 3rd, they can't seem to do anything but slap on an extra $100 in late fees. ONE HUNDRED?! What a joke! I have a huge hole in my kitchen that I found a gun bullet in. I have chips in my walls, door, windows, cupboards, you name it. Stains are covering my living room carpet. They have had to already replace TWO leaky garbage disposals. One leak above my bathroom sink/toilet. And they want an extra 100$?! I do not suggest signing a lease here. Unless you are okay with leaking walls that take a week to fix and no help what so ever, when it comes to financial help. Thanks for nothing! CANNOT WAIT FOR MY LEASE TO END.
RENTERS BEWARE!!!!!!!!!! Stay away!! Neighbors are LOUD, music is always blasting, people are always screaming and fighting at each other all over the place. Drunks are always walking around sneaking into the hot tub. The pool pump is loud and groans in the middle of the night waking a dead bear from it's sleep and the staff does not get on top of any complaints. I've filed multiple complaints about the neighbors not only to the office but with the security office and local police, has anything gotten fixed, NOPE!! Rent is always being raised without notice and the apartment was DISGUSTING when we first moved in. Appliances are faulty, the maintenance crew doesn't speak English or clean up after themselves when they come into fix anything. They came multiple times to fix the dryer, dish washer, AC unit and when a pipe burst in the bathroom, they left with broken parts on the floor, screws all over the place, dirt and muck everywhere and didn't clean up the three inches of water from the floor...thanks a lot jerks I have dogs and if they would have eaten those parts they would be sitting on a law suit right now. Guess what!! NONE OF IT WORKS RIGHT STILL!!!!! I've given up on this POS place and can not wait until my lease is up to run away from this horrid place. Wish I could afford to break my lease but I could buy a new kidney with the contract release fee they charge here. This place is a joke and I do NOT recommend it to anyone.
I can guarantee that any resident of this place will experience 90% of the following; cockroaches, broken beer bottles, paper thin walls, horrific neighbors, faulty appliances, food and trash left on the sidewalks, dogs running around off leash, cigarette butts, police sirens constantly, kids running around like crazy. The absolute worst part of the entire experience, has to be the staff. It's a tie between that and the fear of getting stabbed at any moment. No, its the staff. The girls up front are beyond rude. I've tried to resolve issues with them before and have since, given up. I even saw an employee picking up trash, accidently drop a piece of trash on the ground, and then leave it there. How lazy could you be? Long story short, don't move in.
I am currently living here and I hate that we didn't look anywhere else, There are roaches everywhere. upon moving in they said they had done inspection and clean the place, we have only been here a little over a month and have had nothing but problems, the dryer was not working for the first few weeks, the people next door and upstairs are up all hours of the night and leave there music and tv on loud all the time!!! And when you call to complain the staff doesn't care, wont answer and never returns calls... We have bed bugs from the place, had a guy come check it out and he said it was long long term damage, so the place had never been inspected or bombed like the lady said upon moving in, now my 5 month old son has horrible bits all over him.... This is the worst place ever, I can't wait till the lease is up so I can get the heck out of here!!!!! I don't suggest anyone ever coming here, look elsewhere, I wish we had!!!! The rooms here are nothing like the pictures...