I loved Cierra Crest Apartments, however my experience is unique in that I took advantage of their no-penalty option to move out within 30 days after moving in. I'm leaving this review especially for anyone wondering about that option and if it's really as good as it sounds. My office is in downtown Denver, and after moving into Cierra Crest I realized that I wanted to live closer to my office. I knew of Cierra Crest's option to end my lease without penalties, so I contacted Cierra Crest's leas manager by email and explained why I'd be ending my lease early. That's really all it took. The manager was polite, professional and friendly, and, per my lease contract, I was able to end the lease early with no fees. Cierra Crest even returned my deposits. As for the apartment itself, it was a wonderful space, really perfect except for the proximity from my office. The interior was clean, contemporary and well maintained. The carpet appeared to be new, and it too was clean and well cared for. All of the appliances were modern and in good working order, including the washer and dryer. My one bedroom apartment was relatively spacious with high ceilings, good lighting and room for a clearly defined living area distinct from the dining area. My bedroom was also nicely sized, with a large walk-in closet. The bathroom was also clean and well maintained, with a large bathtub / shower. The walls were solid enough that I never heard my neighbors on either side of me, just occasional footsteps from the unit above me. The overall complex was great too as it's far from downtown Denver in a relatively undeveloped area. Other tenants appeared to be professionals or students who worked or studied nearby. It's quiet, the grounds are well maintained, and I always felt safe, even when I went running late at night. Were I not looking for an apartment directly in downtown Denver, Cierra Crest would be my first choice. I strongly recommend it.
EXPERIENCE: I hardly ever write reviews (not really my thing) but i hate this place so much that i feel a social responsibility to write this review!!! Avoid at all cost! I lived there for 3 years. I had a stalker in the complex and the management didn't even care. It got so bad i had to get denver DA involved and a full blown investigation. The mans name is HANK WILLIAMS and he still currently lives in the complex. I was accused that my dog 'going to the bathroom' on the porch and someone randomly came to my apartment on a random weekend and wanted to inspect it without warning. (nothing was there but they didn't believe me via email). Becky (the main office manager) was less than profession when i contacted her with the first issue i ever had at the complex (the start of my second year) someone had placed a bug (microphone chip bug) under my apartment that had a recording that would go off every few minutes. It was a mans deep whisper voice saying "hey, can you hear me". For months i heard this voice on my porch, my friends heard it, and even Julie, an admin in the front office, sat on my porch and heard it herself!! Becky pretty much told me there is nothing she can do and insulted me by assuming i was making it up and delusional. Come to find out a few months later, maintenance found a round black bug attached to the bottom of my porch. Its something that you can get for 10 bucks at wal-mart and about the size of a quarter in diameter. That was just the beginning of the terrible experience i had there. CONS: The place is truly not worth the cost. If you get a unit that has black counter tops, its cheaply spray painted and chips. The carpet stains so easily with basic wear and tear and of course you're charged for the CHEAP WHITE carpet. Its like a renters trap or something. Appliances are cheap. Often takes two cycles to dry clothes. Walls are thin. You'll hear stomping from people above you. I had a serious issue the third year with a colic baby above me and nothing was said or done about it. PARKING is awful near some buildings, other buildings are better but for the most part its tight and in the winter walking a long distance on the colorado ice is awful! Pool is ALWAYS PACKED. Even on a tuesday at 11am! Pros: close to the light rail station (but so are 3 or 4 other apartment complexes right next door) --- i used the light rail less than 5 times. Takes FOREVER to get downtown. but if you dont have a car it is nice to have access to the lightrail! Maybe pick another complex next door. i hear Cielo is nice!!
I lived in this complex for three years and enjoyed it overall. The location is great and the property and amenities are decent. Maintenance staff is friendly and quick to help with problems. Office staff was hit or miss, some very friendly and helpful people, some people who were very unpleasant to deal with. However, the apartments are all very outdated with sloppy paint jobs, old fixtures and run down appliances. I moved out because the prices continued to increase but nothing about the complex was improving. It was a nice place to call home for three years and I wouldn't necessarily discourage anyone from living here, but I was able to find more for my money elsewhere.
I lived here for 3 years and never had any problems. I feel like the people that write 1 star reviews maybe have one bad experience or are shitty tenants themselves. When something broke, they came and fixed it. They keep the property clean-including the pool and hot tub. If I didn't buy my own place I'd probably still be living here.
Horrible!!! Moving in took me two days to get the place clean. Sure they did some superficial cleaning, but I had to scrub on hands and knees to get it to a livable condition. Dishwasher was disgusting; had to run bleach through it! Appliances are old. Grounds are barely maintained; there is constantly trash everywhere. Which brings me to the people that live here. You'd think for the amount that is being charged for rent, there would be responsible adults living here. Not the case! Tenants leaving empty cans and bottles, food wrappers, pizza boxes, etc. all over the place. And if you are a working professional who has to get up early in the morning, don't even think you can get a peaceful night sleep here. Frequent drunken parties and domestic disputes are sure to keep you up! On top of all this, when you move out, do not expect to get your deposit back even if you've taken good care of this dumpy place. You ARE responsible for cleaning, including the carpets (not even for any damages you've done, just for regular wear and tear). In my experience of renting in the past, I ALWAYS got my ENTIRE security deposit back - because I take care of places I live in. This has been the WORST place I've ever lived.