DON'T RENT FROM RAINER! They are by far the worst apartment management in Austin! I wish I had never left Westside Group! I live at Oak Park and have had nothing but bad service the entire time. This should come as a surprise considering the MANAGEMENT OFFICE IS LOCATED AT MY COMPLEX! There have been constant rat infestations in the apartment in the kitchen. Considering I clean multiple times a week, THIS SHOULD NOT BE HAPPENING! They will come in, say they sealed the hole, and then the rats come back less than a week later. It has happened at least 12 times since we moved in in July. On top of they, the office collects all package delivery, and you are required to come to them between 9a-5p. ARE YOU KIDDING!?!? 9a-5p is when almost everyone is at work! And when you request that they stay 5 minutes after? FORGET IT! I literally walked up to the door as they were locking it and they would not give me my package! Of course, I guess I should be lucky I even knew my package was there considering they don't inform you when you have packages in the office. Don't even get me started on the water here. It is constantly turning off (in the middle of showers, during laundry) with ABSOLUTELY NO NOTICE! If you are female you might as well walk away now. The management office shows no respect (which is rather strange considering most are female). They are constantly talking down, and ignoring any problems she brings up. And to top everything off, thefts happens frequently at this location with little care from the management. EXAMPLE: My girlfriend had her laundry stolen during the five minutes she walked into our apartment to get here drier sheets. The person stole all her delicates (over $150 worth of underwear) and when we told the management office, they merely laughed and joked that there was a perv on the lose. THESE ARE JUST A FEW OF THE MANY MANY ISSUE WE HAVE FACED! DON'T RENT FROM RAINER! THEY WILL TREAT YOU LIKE CRAP! DON'T GET STUCK IN THE TRAP WE ARE IN!
I've lived here now for a few months and it is just fantastic. Good management, clean apartments, nice neighbors, and walking distance from some incredible stuff. My wife, who is very picky about where she lives, constantly raves about how much she loves our apartment. And so do I.
pretty good, one of the best places I've lived in in Austin but could be better. Maintenance staff is awesome and manager Kim and assistant manager is great too but others in the Main office are rude, condescending, reluctant to help and don't properly do their jobs.
Everyone is very friendly. Maintenance staff gets back to you quickly.