Ismeta the hostess was excellent. We hope she will be there during our next stay on June 27. The location was perfect. We were able to use transit pass to commute from the hotel to all major attractions. The room was spacious and clean.
The service at this hotel is horrific My flight was cancelled due to weather JetBlue cancelled all flights Boston to Chicago, so I called the hotel to let them know and cancel the reservation, they said nothing we can do, its a no show. I explained but Shawn the front office manager could care less. Mind you I am a Marriott Platinum which means I give them a ton of business, but that's about to change. I called Marriott Corporate and they completely understood, they called the hotel and Shawn told them. No we are not reversing the charge we are charging him. Can you believe this, so Corporate is now calling the General Manager, hopefully he will be a human being and understand that when the airline cancels your flight especially due to weather there is nothing as a customer that I can do. We shall see But for Marriott Corporate to understand and not be able to over ride this front office manager's (Shawn's) insane stance is equally as incredulous This folks is NOT customer service
Customer service above and beyond! Ismeta went out of her way to ensure we had breakfast before we left for our meetings each morning, even though breakfast wasn’t to be served for another 30 min. Thank you Ismeta! We frequently visit Chicago for business. We now have a new hotel to call home. She is the greatest!
I was impressed with ever part of our stay. Valet, bell-person, front desk, cleaning, and overall assistance was fantastic. Everyone was always helpful, making sure we knew where we were headed every time we walked out the front door. Accompanied our 18 month old by bringing a highchair directly to our room. Assisted with bags. Everyone made sure we had what we needed. When we visit Chicago this will be the hotel of choice. Excellent and absolutely nothing to complain about.
The front desk attendant, Lydia was phenominal! Staff that we encountered was very friendly and welcoming. The room was nicely decorated, spacious, and exceptionally clean. Great hotel!!!