Apr 20, 2016
Do not move here. The complex is unkept, and they have been promising new carpet for 4 years now. My windows leak when it rains, and so does the basement. I have had infestations of bed bugs, and had to replace furniture, and have talked to several other tenants who have experienced the same. One day the Hispanic maintenance man came into my apartment and sat a metal clip board down on my wooden table. I was livid. The security company which is really flashlight cops harass me on night I was sitting in my truck and was on my cell phone, and he came and told me I could not park in the back by the swings because I looked like I was doing something suspicious. so I drove a few feet and parked in a parking spot, and he drove past again, and shined his light in my eyes...Since when does sitting in front of your own apartment building talking on a cell phone at night look suspect..There are surrounding neighbors who have so many people living with them, they take up 8 parking spaces. Stray cats constantly crawling on my car leaving footprints....Police are always on the complex for one reason or another. a few years ago, someone committed suicide in a car, back in November they found the remains of a local woman that had been missing for months behind the townhouses. I know of several instances where someone has come along and hit a row of parked cars on purpose. My bathtub is moldy and the paint is in the bathwater every time I give my baby a bath. I could go on and on, but there aren't enough hours in the day. Oh they do their best to make the grounds look good on the outside to attract new suckers...I mean tenants. BEWARE!!!
Feb 18, 2016
They said I could move in the apartment in 10 days. Fine I pay my deposit. 10 days later I am told it will be another 5 days. 3 Days later they call someone else to tell me that it will be another 2 weeks... Not to mention their "fees" are shady. I understand an application fee and security deposit, but a 100$ admin fee, and a random 200 additional deposit with no documentation for its reason? I would look elsewhere. Why do I have to give them one star?
Nov 11, 2015
I have lived in Knollwood Apartments for over 2 years now. At the age of 27 I have lived in my fair share of apartments as a single male. The first thing that attracted me to this complex was the square footage versus the price of the unit. I have yet to this day to find a better deal for my buck. The units are clean, modern, and I've never had issues with mice, or insects. Secondly the maintenance staff is impeccable. Obviously through the months of the year certain issues are bound to occur. Any time I have any troubles, I can drop by the office, and if its not looked at within a few hours, it will addressed within 48. When they come into my apartment, they are always knowledgeable as well as approachable. Thirdly the office staff is a blessing to the apartment complex. Especially with the new additions of Robin, Betty, and Megan. Apartment operations can be taxing just by the shear amount of people living in their units. But when you walk in to the office, you are welcomed, and are given their undivided attention. Any issues I have had with Knollwood Apartments has been immediately addressed by this hard working staff. Did I mention the coffee is always brewing in the morning? If you are living in the Northland area and looking for a nice, spacious for you dollar living space, Knollwood is certainly worth your time.
Sep 01, 2015
Worst apartment complex around. I lived there 6 months and had 4 attempted break ins. A 5th was successful and resulted in me being raped. I was asked while taking my dog out if I shot up heroine or if I knew who did. My children and I constantly received dirty looks from fellow residents. I came home from a family outing with my sweetheart and children in my car and was startled by a man knocking on my window asking if I had any crystal meth. A random neighbor offered to walk my dog. Maintenance never responded to multiple problems in my apartment. They responded to a fellow residents mold issue by simply running a carpet cleaner. They have both roaches and spiders. I woke up one morning to my visitors car missing and the tags stolen off of my car. They don't respect the privacy of residents period. They once barged in my apartment after I had screamed 3 times from the opposite side of my front door to wait just a moment because I was in a towel fresh out of the shower and unlocked my door from the outside and walked in on me. Wouldn't recommend Knollwood apartments to my worst enemy. Keep looking.
Sep 02, 2015
I have lived here 3 years. If I could afford to move, I would have done it by now! The turn over rate in the office is ridiculous! And no one seems to know what in the hell is going on!!??!! I have work orders that are years old that have been unaddressed!!! Black mold around my windows, shitty doors to the bedroom's that have yet to be replaced, my refrigerator had the door shelves hotglued on and since have fallen off!! My carpet was supposed to be brand new when I moved in and wasn't. My light fixtures were supposed to be updated and new, but are not. My cupboards were supposed to be brand new, but are not. And my counter tops are not new and were supposed to be! I have been waiting for over a month to have my dishwasher repaired due to leaking. My patio door , the screen door, has been broken for months! Nothing ever gets fixed in a timely manner! And when you call and check on the work order, you are treated like you are lying about the multiple calls you've made before!!??!! I pay my rent in full every month on time and would appreciate my things getting fixed on time as well!!! Fox 4 Problem Solvers will be notified for sure!!