5/23/14 I should of read reviews before I moved here. My apartment flooded last weekend and they said they would get someone here to look at it. And when we called and asked when they would get here they said "we can't send someone cause its going to rain this weekend". Well why cant you fix it before it floods again? Management is absolutely terrible at getting things taken care of. Cynthia is by far the most rude person I have dealt with. She has hung up on me several times and when I called back she would let it ring. She kicked me out of the office when I asked why she was so rude. She started dialing 911 and that prevented me from loading my laundry card so now I can't even do laundry. I think a lawyer needs to get involved 5/24/15 update: apartment flooded again today been up since 5 am with a shop vac management told me yesterday they would get some 2x4s to elevate my furniture which is terrible cause they should of just fixed the problem but they couldn't even manage that. Corporate hasn't answered my last 2 calls in the last couple weeks left a voicemail both times. I'm bringing knollwood to court. If anyone wants to back me on this let me know on here
Lived in Knollwood for 11 months, my family and I moved from another state for a job transfer. Great location. However, the customer service is unprofessional and my deposit was not returned when I moved out. Within the 11 months I lived in Knollwood, I had several incidents but the main issues were: Managements inability to handle problems at the complex with teenagers. The teens in the complex, made noise, harassed the younger children, and damaged property. Threatening notes were left on every residents door, including mine. My kids are smaller and were not the problem. The notes emphasized that residents would be evicted if their children or guest continued. Nothing happened. Cynthia is rude. She was very rude to my daughter (12 at the time) every time she came to the office to pick-up a package. I did not care for her demeanor either. Very poor listening skills and seems to focus on "protecting the manager" instead of doing her job. I still do not understand why the manager would need protecting, but since I have witnessed a heated argument while visiting the office to pay my rent, there may be something to that. Repairs were not timely. I went weeks waiting on repairs. The dishwasher kept breaking down and on more than one occasion when I called to check on repairs, I was told they had been listed as completed in the system. Billing discrepancies were common. On-line listed one amount while the mailed bill another. Finally, my deposit was not returned. I moved out Feb 28th, 2015. I handed Brooke the keys, provided a 30 days letter notice, and completed the form for move out. All the documents listed the same move out date of Feb 28th, 2015. I called several times after I moved and received no response to my voice messages. When I finally got someone on the phone, Cynthia, told me that I had a balance in their system. They charged me for cleaning, I left the apartment in pristine condition, I even replaced the stove eye pans. 10 days of rent for the following month, a late fee, etc. All in order to keep my deposit. SMH. Sad part is the one person that may not rent an apartment from them based on my review is going to cost more than my deposit of $150.00. Lesson learned. However, I will let everyone that I know considering renting an apartment at Knollwood to keep looking.
This is by far the worst place I have ever lived, and I move a lot. First their website says they have security yet security was never around UNTIL my vehicle was stolen and then I complained I was thinking of breaking my lease due to them not holding up to their end of the agreement, and then they decided to get security to drive around once in a blue moon. Unruly children running around and doing whatever the hell they want, parents not taking responsiblity for them, the smell of marijuana always in the air, making the place looks like a total dumb. Management, don't get me started, they work with you when you pay on time but you slip once and they treat you like trash. They charge like $200 for "cleaning" when you move out even though when you move in the place is a dump but it's "not their fault". I will never NEVER recommend this place for anyone.....EVER. Absolute worst place ever to live.
Worst apartment complex ever. Management is really hard to get in contact with and are not helpful and disrespectful when you do. Never felt safe in my apartment complex, complex would smell of marijuana and have cigarettes laying in the hallway. Unruly teenagers around the apartment causing trouble. Will charge you about $200 when moving out for cleaning. Very ghetto, management sucks, wouldn't recommend to my worst enemy. Hope this place gets shut down soon.
How about you guys fix my toilet for starts. The link on your website is broken so I this is the onlyway I could email you guys Hello good morning it is 6:12 8/29/2014 am as I write this,My name is Michael and I live in 1609 NE Vivion Rd apt 18 and I'm emailing you guys about the same issue I've called for several times in which case would be the toilet leaking from the base on to the floor. So I wake up this morning to go use the bathroom and what do you know I step in a huge puddle of piss, I can't explain the anger I felt stepping in piss. This morning the leak goes from the base of the toilet to the bathroom sink . Yesterday while stiing on the toilet I notice that the base of the toilet was leaning a bit to the left so I immeditly stopped using the toilet and mopped up the spill and physically move the toilet back in place. I've taken picures of this morning huge leak, This has to be my 8th time asking to get this issue fixed. There have been several physical attempts to get the toilet fixed by walking in and placeing the repair at the office In which I plan on doing this morning, I've been told that the toilet needs to be reslead or replaced but absolutely nothing has happend. Could you guys please fix this issue, we have never been late on our rent we are not a nasty family and it is quite embarising to have this bathroom smell like piss. Please cut the water off that goes to the toilet or simply fix the issue. As of right now I will leave the leak will be there for the repair guys to take a look, that way you can see it for your self instead of looking at the pictures I've taken. Again Please just fix it, this has to be the worst leaving experience I've had to deal with.