They dress up the front of the apartment complex to look inviting but hardly take care of the apartments themselves. the staff is unprofessional and very often rude. cars get broken into and helicopters fly overhead because of its proximity to a high traffic area for drug dealers and other misc. crimes kids are out at all hours of the day sitting on the steps and throwing rocks and in the street or at parked cars. they will never hesitate to charge you more and there are often fees associated with things that should be pretty basic, someone breaks YOUR window you have to pay to get it fixed. and because they are single paned in the summer with 100+ degree temperatures and moderate AC usage expect 200+ bills on their two bedroom units .the apartment complex has such a high degree of churn when it comes to new renters that some apartments are better off being used by AirBNB people constantly hopping over the fences and the late night security guard is often asleep or parked in front of the office. to add insult to injury they take frequent breaks and are often not in the building during their daytime working hours and use threats to resolve issues with tenants
I have loved living here. I lived here since 2013, and would not call any place else home. The staff have always been nice to me. Chris Love the manager is awesome, I want to thank him for all his help. Thank you Emerald Bay for giving me a sfae home to live in.
I don't like this apartments at all the AC don't work I call & they don't come to fix it every time I call they say they gonna send somebody& they don't I tell them I got a new born and anot her baby at home they don't care , also the "security" that's here to take care of the apartments & the people who live here instead he been trying to run over the childrens who live here & the manager of the apartments don't do nothing about it worst apartments ever.. don't recomendar this apartments at all
I am a teacher who formerly lived at Emerald Bay in Las Vegas. My credit score is over 725 and I have never missed a credit payment of my own free will. I lived at Emerald Bay for a year; I paid my rent, utilities, etc on time always. There's only an $80.00 deposit to rent an apartment at Emerald Bay--and right when i signed I should have known that something was wrong. When i entered my apartment it was in the process of being updated, but it had problems with the blinds and needed to be painted--none of which were fixed before I moved in. Julie, the former property manager, saw and admitted that all of the damage occurred before I was moved in and knows that none of it is my fault. I kept the apartment in the same condition I had received it. When i moved out and did the inspection, they said all was well and in the clear. Six months later I am being billed by a DEBT COLLECTOR for painting that needed to be done before I moved in, rent for days outside of my lease when I did not stay in that apartment outside of my lease, and for utilities that were used outside of my lease. I was never notified of any charges by the office-- the bill was sent straight to the collector. I have called the office repeatedly with no reply. I would have been happy to pay charges if they had contacted me, but holding my credit score hostage while I refuse to pay for charges I did not incur is horrific. I guess they feel that they can charge me for rent and utilities that I did not use. I find this exceedingly unfair. Emerald Bay, contact me to discuss this. I want to reconcile this situation and find a compromise. I will gladly pay for cleaning fees and painting, but not damages, rent, or utilities.
I live here for about two years the rent was fair consider the area it got worse as time went by with management the worst part about them is that they make it hard for people to move out and when you finally do they don't tell you how much you owe them for repairs insted they send you to collection's so you have to pay what ever amount they want we gave them a forward mailing address so they could send us a bill but insted they screwed us over they did this to me and my girlfriend after I told her she should get an appointment there very shady if you want to get a butt raping after you move out you should move here also the rent increase every year after moving in good luck