Management and leasing staff are absolutely terrible at responding. Customer service is about a zero. Good luck getting a call back about an issue in a timely manner if at all. I'm glad I didn't renew my lease here. Nobody seems to care about anything in the office.
I have a list of staff problems I want to address with corporate because management at Homecoming does not care to know or want to address them. How do I know they don't care? I told the person in charge of lease renewals that I have to reconsider the lease renewal because I've experienced a lot of negativity from the staff at Homecoming for the past few months. I don't really know if I want to continue living there anymore. Her response was pretty much "Okay, well, when do you think you'll know by?" I thought it was common sense to at least pretend to care by asking "What happened?" or "How can we resolve this to change your opinion?"
This place is the complete package. I have been looking for a great place to stay for a long time and I have done my research. This place has all the little details that make a place worthy of being called "home." Check them out if you are looking for a place to call home, and make them the first on your list. I promise you, you wont even look any further after you see this place!
I have lived here for a little less than a year. I feel that there is so much space for the price that we pay for rent. The complex is always clean, there are mini playgrounds available for children. The amenities can not be beat, there is of course a pool, spa, movie theatre room, ping pong table, pool table and a gym. Not to mention they have up to date DVD movies available to "borrow", I say borrow because they do not charge you to check them out. The Staff is friendly and accommodating. The location is also prime as we are near a numerous restaurants, a grocery store and right near the freeway. Can't say enough positive things about this place.
I lived in the Homecoming at Creekside Natomas complex for 18 months. My experience was a very positive one. Customer service –Their demeanor was friendly and professional even when busy. I was impressed with their complaint resolution – it was prompt, friendly and professional. Additionally they always gave me a quick response card to evaluate their work. Regarding communication, I had no surprises with these folks. They communicated very well with me face to face, via email, handouts and signage. Anytime I needed to get with them I was able to do so. Amenities – There were many amenities. The following are what I experienced: nice club house plenty of lounging areas, a movie theater, a pool table in its own room, a ping pong table and other game activities, and a banquet area. The Events Coordinator planned activities which were monthly in a calendar. The activities I attended were well planned and executed. Both swimming pools and hot tubs were well kept. I daily saw attendants cleaning up the pools and verifying what I assumed was the pool water's PH. My apartment’s garage was connected to my apartment allowing for access from inside my apartment – this was a great feature. Facility Upkeep – Maintenance was always conducted regularly and was mostly unobtrusive. The grounds always appeared professional and appealing to me. I prefer more trees, but the landscaping and buildings were well done and maintained. Privacy – Single apartments (mostly adult) appear to be on one side of the complex and multiple bedroom apartments (families with kids) on the other side. Each side had its own pool and hot tub. With respect to my apartment, I rarely heard noise from the neighboring apartments. Since garages where a part of the apartment building, I did hear garage doors opening/closing. Security – The community was gated minimizing drive through traffic and offering a modicum of protection. After hours the facilities were monitored by the night manager making rounds. One feature that is not present but should be considered by the complex is strategically placed inconspicuous security cameras with multiple day history. This would be a nice security feature. Parking – As you would expect, parking on the inside was limited but functional. Residents parking and temporary pass parking were available in addition to garage parking assigned to the apartment. It appeared that some folks parked along streets adjacent to their apartment as well. I got temp parking passes for my visitors as needed (sometimes all that was needed was a call to the night manager when the visitor arrived after office hours). I was careful to communicate as my needs arose. What I experienced was that they worked with me every time. I would recommend this complex to others and would seriously consider moving back if the need arose.