Corporate is driven by greed. Took them forever to set up direct deposit and didn't notify me till after the due date that my payment didn't go thru. Now they are going to charge me not only for being late (because they waited till after the due date to notify me), but they are also going to charge extra for the payment not going thru. I do not recommend it here.
I had a Terrible experience here , over charged for everything, nothing but problems with the community, I would steer clear of this place. I honestly wish I was the owner because they are takers here forsure and I know profits are extremely high. Charged us for new carpets when I cleaned the whole place really well. I also did a final walk through and they told me the couple small nail holes and small scuffs on the wall would be basic touch up paint jobs. $687.00 for touch up paint. I'm serious, do not rent here!!! Go buy a home you could get a big beautiful one for the same price you will pay here
Management and leasing staff are absolutely terrible at responding. Customer service is about a zero. Good luck getting a call back about an issue in a timely manner if at all. I'm glad I didn't renew my lease here. Nobody seems to care about anything in the office.
I have a list of staff problems I want to address with corporate because management at Homecoming does not care to know or want to address them. How do I know they don't care? I told the person in charge of lease renewals that I have to reconsider the lease renewal because I've experienced a lot of negativity from the staff at Homecoming for the past few months. I don't really know if I want to continue living there anymore. Her response was pretty much "Okay, well, when do you think you'll know by?" I thought it was common sense to at least pretend to care by asking "What happened?" or "How can we resolve this to change your opinion?"
I have lived here for a little less than a year. I feel that there is so much space for the price that we pay for rent. The complex is always clean, there are mini playgrounds available for children. The amenities can not be beat, there is of course a pool, spa, movie theatre room, ping pong table, pool table and a gym. Not to mention they have up to date DVD movies available to "borrow", I say borrow because they do not charge you to check them out. The Staff is friendly and accommodating. The location is also prime as we are near a numerous restaurants, a grocery store and right near the freeway. Can't say enough positive things about this place.