I would have rated this apartment complex a ZERO if I could! I am a disabled military veteran on limited income. I have handicapped license plates for my condition and am entitled to park in handicapped parking. I went to these apartments to visit a friend and inquire about leasing. I parked in a handicapped parking space but forgot to place my parking placard on the rearview mirror. The reason I forgot was because my car with the handicapped plates was in the shop for major work. I had to rent a vehicle and obtain a temporary placard from DMV. I suffer from severe back pain and I also have been diagnosed with Post Traumatic Stress Disorder (PTSD) as a result of my injuries I suffered during my service in Vietnam and the Persian Gulf. My PTSD is severe and I am 100% service-connected. Due to my condition I cannot work, I suffer from irritability, insomnia, anger, suicidal thoughts, panic attacks, and forgetfulness to mention a few. I contacted the apartment complex (Sean) to let him know that I was entitled to park in that space and that I simply had forgotten to place my placard on the mirror. I told him that I take full responsibility and I was simply asking for leniency by lowering the cost. He told me that there was nothing that they could do. I also contacted the tow company and got the same response, not to mention that they were extremely rude! I am on a limited income and the $330.00 that I paid to get my car back seemed extreme. My car was towed at 4:30am and I contacted them that same morning. They would not release the vehicle until 1:30pm. I was simply asking that the fees be reduced because of the circumstances and the fact that I was entitled to park there. I don't quite understand why they don't simply cite the vehicles that are illegally parked instead towing, which would give people an opportunity to defend themselves. I guess that's one way for the complex and tow company to rape people of their hard earned money! I will never do business with this apartment complex and would encourage everyone who resides there or visits to use extreme caution when parking. I would never lease from this complex, even if that was the only apartment available in the Sacramento area. This is how they treat people who have sacrificed their lives and given them the freedom that we all enjoy. Very sad!!
All people that has telling their problems are completely RIGHT. I am putting one star because you cannot put less. I have 9 months living here and I just wanted to get out of the tricky lease term that they offer to you since de third day. And here is my experience so everybody can know the real thing about this place or just be careful on whatever they tell you: 1. When I received the apartment, all the carpet around the apartment (living and dinning room, baths and beds) was not attached on each corner and shores. I had to take pictures to show them. It was a Saturday and they told me, OK, we can reaper it until Monday or Tuesday. And I was expecting my furniture to be here on Tuesday so I asked them to do it as soon as possible otherwise they will need to move the furniture and everything to fix the carpet. 2. The assigned me with the wrong carpot number and we were almost in the middle of the night with our leasing contract (the neighbor and me) trying to understand but both have the same number, so I have to go again at the next day to clarify this, and listened again they favorite phrase "I´m sorry". 3. Whenever I need to use their "business center" well, there was a not working business center, it was closed because they will replace the computer. And after 8 months, finally we can have the business center working. But when they show you the place, they offer you a business center. 4. When we have 3 months here, we went out all they and when we arrive around 9.30 pm, we advice that there where a lot of water under the fridge, and of course, the refrigerator got broken. But the best part was that we were calling, and calling and calling and leaving messages at the office, because the "emergency phone" never answer. We waste about $500 in food. At the next day we have to go again to the office and tell them what has happen and they don´t believe me that nobody was answering the emergency phone calls. And suddenly, SURPRISE, the emergency phone was no the one they have on their voice mail. And nobody had noticed it until I complain about this. They didn´t wanted to terminate the contract even when they are not doing their job. Whenever you rent a "luxury apartment" the minimum you are expected is to have everything working at least. After I was insisting in getting something back, the manager (that by the way she is almost never at the property) she finally put a credit of $500 on my account. But you can imagine all you have to do with no food, no place to put it until the next day and with a little one to take care. 5. Most of the people that is always at the office has no idea about customer service. They need to be nicer with the tenants. All the time you need something like the password for the wifi (that is being offer at the pool area) they don´t have it, and they don´t ask nobody and they never take a note on your account. They told you they cannot do it, that you have to call next day to talk to the manager. But you area right, the Never answer the phone, Never. And I have more, so please, if after all you are still looking for living in this place, Good Luck.
I really love the apartments, everything is good, love the fact that there are 2 pools and 2 gyms, and one of the gyms are open 24/7 and the maintenance guys respond really quick. The only problem is parking lot is very narrow
I'm a current resident here. I've been here for 6 months & so far my experience here has been okay. It's pretty quiet here and the landscaping is beautiful. They are extremely pet friendly and the apartments from the inside was very clean when we received the keys. However, parking is extremely tight. The parking spaces are made to where you have to touch the car next to you, its ridiculous. The apartment exterior is beautiful. You can always spot the security walking around monitoring at night or parked in the front to surveillance any car that enters or blocks traffic. The staff is extremely nice. & when i did have to call for maintenance man to come in they came the very next morning. =] I hope I helped with your decision. Good luck.