I've lived here for about 5 years now and really like how well it's maintained and it's location vs affordability for the area. These are probably going to be the cheapest apartments you can get for the Miracle Mile area. Miracle Mile is a very convenient area and everything I need is in walking distance which saves significantly on gas, and ensures you get daily exercise without having to think about it. I also work in this area so I only have to drive if I need to go to the doctor or visit my father in the valley. The staff is mostly friendly. I would give them a B+. But the response time to provide repairs and maintenance is very fast, A+. The laundry area's machines work about 99% of the time (nothing's perfect). I've never swam in the pool but it looks nice. I've read the other reviews and can safely say: no one I know has died of cancer from living here, in my 5 years there have been zero problems with vermin, my rent payments have only experienced slight errors that were easily and quickly remedied, there is no mold on or in the walls (my father is a mold inspector and I've learned a bit about that subject through him), there has never been a single gas leak or fire, it has never been deemed "uninhabitable" by any agency. I suspect some of the other reviews may be from disgruntled unruly tenants that were forced out due to complaints. My only real complaint is the price of the rent. I'm paying about $1400 a month for a studio right now and it get's raised about $60 every year. My income isn't rising at the same rate of the cost of living around here and this may be more of a nation-wide economic problem rather than a Villa Vicente problem. To sum up: best value for the Miracle Mile area, but still pricey.
The Management and Staff have no idea what is going on. They emailed me that they received my last payment when I moved out for the wrong amount and the check never cleared my account. A month later I called to check on the status of my deposit and the manager Tania started talking about how my bank mailed them a check - which it never did. When I corrected them that my bank would never have mailed them a check and asked them to verifiy that it did, the manager came back on the line and stated that my bank never sent the check, that they emailed me the wrong email about receiving my check and that they never received my last payment. When I told her that I handed my last payment to their clerk during my move out she called me a LIAR despite having check numbers and references. They also never contacted me on not receiving my payment so when I called them I found out I was still liable for the apartment. Good Luck dealing with these sort of people if you want to live here.
8 of the 12 residents I knew living there over a year (including young people like me) there have had problems with or died of cancer. There is a huge toxic mold problem in the walls. The bathrooms have no windows as well. There is also complex wide infestations of cockroaches, swarms of termites, pantry moths, ants, and fuller rose beatles . There is also a problem with gas leaks in many of the apartments. After multiple episodes of the same couple being hospitalized and going unconscious the building management was forced to add carbon monoxide detectors as part of a settlement. These go off so often that everyone ignors them in the apartments. When mine went off I was told by the management to unplug and ignor it. They refused to call the gas company and they won't come unless you provide the billing address which the management hid from me so I couldn't have them inspect. After weeks of detective work I found out the gas billing address they use is on Cochran not San Vicente. When the gas company came out I was told I needed to evacuate immediately because it was in the middle of winter and both my stove and heater had gas leeks and needed replaced which would require taking out parts of three walls. I kept being told it would be ready to move back in a few days or the next day and it ended up being months. They refused to adjust my rent for the time I was "homeless" and didn't provide another (cheaper than my apartment) place for me to stay until weeks had gone by and to get even that I had to go to the off site upper management. There were multiple apartment fires there that I had to alert the office about even though the employees were walking by the apartment doors when the fire alarms were going off. They just ignor the fire alarms because they sound very similar to the carbon monoxide alarms that go off. There are also very loud leaf blowers there about 3 days a week from 8am to 4pm. I wouldn't have stayed so long except I got so sick from living there I had to have family fly out to help me pack to get out of that death trap.
Don't expect to get your deposit back. If you leave the place spotless and damage free, they'll still charge you to clean, repaint, and replace the carpet. Also, don't be surprised if your car gets broken into. In a year of living there, over a dozen cars ended up with busted windows and stuff stolen....despite there being gates to the parking lot (which management always leaves open) and security guards (who sit on their butts watching TV all night)
Very good staff and amenities