I've lived here 18 months, and it's gone from decent to bad to terrible. It took them 5 months and the legal action of a city inspection to repair a gaping hole in the eave above my window, one that was trailing insulation and allowing squirrels and critters into my roof-space, despite photo documentation and numerous complaints. (At one point, I was told the critters were all in my head.) It took 4 months and the city inspection to fix the shocks and re-balance the drum of my screeching, thumping washing machine. It took 7 tries over too many months to calk my bath-tub correctly and install splash-guards to keep the imbalanced tub from flooding the floor every time I shower. Each maintenance visit has resulted in the apartment being left trashed: this morning I discovered screws left in the carpet by the window... by stepping on them! There is NO sound-proofing between the units, as evinced by the fact that my floor is pounding in time to the renovations being carried out downstairs, while before it pounded with my neighbor's frequent use of a sub-woofer/bass. Maintenance is overworked and understaffed, so the waiting list for repairs are a mile long and take months (unless there's a city inspection, and then things get done much more quickly)! Critters from the canal frequently get into the overflowing dumpsters and trash the parking lot, but maintenance is too busy to clean it up. And yet prices just keep going up! Before the city inspectors stepped in, I was actually told that if I wanted a washing machine that didn't screech and thump, I'd have to pay extra on my rent every month to get a new one installed. Communication failures are abundant between maintenance staff, office staff, and residents -- the right hand has no clue what the left hand do-eth -- or, most often, *doesn't* do-eth. If you're going to pay this much for rent, go somewhere else. Con-Am (the owning corporation) seems an appropriate name: what a CON! The office staff range from rude to very friendly, but even the nicest ones are ineffective in fixing the multitude of problems I've encountered here. I can't wait until my lease is up and I can get the heck out of here!
Loud all the time, apparently they rent to anyone here. Including my neighbors who consult with lots of friends very late at night on their front porch. Screeches of children 24/7 that sound as if they're being beaten? The police are here every other day to haul off some trashy domestic scenario. Staff does nothing about complaints or even general maintenance. We moved in to no air conditioning in mid summer, when we requested it repaired we were treated like garbage and lied to, was told rudely by an angry rotund woman(Victoria) that they had tried to contact me, I must have given them the wrong number? Don't trust the hens in the office a bit. After that I have had a number of maintenance people meander into my apartment with me sitting here needing to do things that equal they are in the "wrong unit"?? Malice or stupidity? Staff aside, I'm writing this review to an 8am soundtrack of people who seem to be having a social gathering of sorts? Nobody sees a need to use their actual porch for anything, it's apparently appropriate to smoke in hall and talk loudly with your teenage friends all hours of the day and night. Yelling and slamming 24/7, circus music coming though the walls, master bed smells like whatever my neighbor cooks due to the layout placing their kitchen next to closet and in my face. Nightly coming home to nowhere to park due to the fact that lupita felt the need to park her Hyundai sideways, although she technically needs another parking pass to occupy both spots staff will do nothing. All of this mentioned, this place has a nearly $1200 a month price tag. It's worth in my opinion $750. Garlic and b.o. scented apartment with stagnant pond view, leaking skylight(yes the roof leaks) parking pass that places you a block from your door, neighbors who are VERY social at all hours, and a dangerously uncontrollable raccoon population? If your an irresponsible couple with an overly emotional child and a taste for a quality loud argument, get down to highline village and fill out an app! Update: contacted corporate about their ILLEGAL inability perform snow removal as well as their snarky office staff. The office manager basically called and asked what my problem was, fed me pleasantries(she has been directly condescending and short with me herself) and assured these things would be handled and if I have issues I should really be contacting her. Try to go above their head, it's sent straight back to them. Guess I'll shut my mouth and wait for my lease to end. Oh and the persons review directly below me, obviously coerced or fake. It popped up just after my last edit of this review.
lived here two years my complex is very quiet all my neighbors are very respectful. moving out because it will be cheaper to live In a house by this point . the staff has always been very polite I'm always given courtesy notice when they enter my apartment at least two days prior they also leave a note letting me know what was done.
OH MY GOD RUN FROM THIS PLACE THE MOST HORRIBLE PLACE EVER, YOU ARE BETTER OF SLEEPING IN YOUR CAR OR A HOTEL. THEIR COURTSEY OFFICER IS A SEXUAL PREDATOR, A BLACK GUY WITH BEARD,HALF DRUNK AND HIGH MOST OF THE TIME. HE HAS MASTER KEY TO ALL APARTMENTS AND GOES TO PEOPLE APARTMENTS WITHOUT NOTICE. A CREEP. THEIR ARE ROACHES AND RATS IN THE APARTMENTS. DRUG PARAPHRNELIA AND NEEDLES EVERYWHERE. DRUG SELLING AND USING FREELY. PROSTITUTION IS OPEN AND RAMPANT. LOUD GHETTO MUSIC. MANAGEMENT THAT THREATENS TO THROW YOU OUT IF YOU COMPLAIN. WATER SMELLS LIKE DEAD ANIMALS, MAINTENANCEE IS HORRIBLE, THRY ROB YOU BECAUSE THEY ENTER WHENEVER THEY FEEL LIKE WITHOUT NOTICE OR EVEN KNOCKING. RUN RUN RUN FROM THIS PLACE
The roof has leaked since I moved in, and no matter what I've said, nothing is done. Due to CONSTANT clerical errors, maintenance personnel regularly knock on my door and invade my privacy in order to mistakenly attempt to FIX THINGS THAT AREN'T BROKEN - as if there were calls for repairs I never initiated. The people working at the office are apathetic and rude. Rent is relatively high for 850 sq ft. considering age, location and condition of the apartments. Parking is a headache. My "extra large balcony" is a joke. The way water utilities are charged through the apartment is convoluted. Living on the canal is a plus is you're active, however, there are MANY other complexes situated on the canal.