I lived here for 1.5 years. The first year lease, they wanted to raise the rent over $100 for the next year. We went with a 6 month lease, and they wanted to raise the rent about $200 to renew after that. When I saw what they were advertising our apartment for online towards the end (over $500 more monthly), I knew we needed to leave. It was barely worth what we were paying. You would think a company would give better renewal offers based on them wanting to keep someone who didn't complain about stupid crap. I felt like they wanted us to move out. Never paid late. Only called when something was broke(dishwasher leaked a couple of times in the first month). Didn't complain about the stomper living upstairs until we realized it was their backdoor making a stomping sound. Called the office to tell them maybe they should offer to fix the issue. The mold is a pain in the ass to prevent and get rid of. I had Damp-Rid in my room and the fan over the washer/dryer on at all times to circulate air (bottom floor unit by the lake). You could see the trim along the floor warping from the moisture. They didn't refinish the windowsills that were scratched up by previous tenants' cats. There were a lot of spiders. One or two here and there is okay, but one or two a day was a bit much. At least they were medium to small-sized and not poisonous. Brown algea(?!) growing in the toilet if you left the lid down for more than a day. The mailbox was broken into multiple times. I had a package stolen and noticed the thieves would put their hand into the outgoing mail slot and yank it open. It's alarming to get a package from the post office full of your stolen mail that was retrieved. I submitted a complaint to the US Postal Inspector and within weeks, they were installing a new mailbox. Trash gets paid for twice; once as a $15 fee for the valet pickup and then the utilities company charges with your water/sewer/garbage bill. Management turnover was high before they switched to whoever manages now. Have a dent in my car from a stray golf ball and a friend in another unit had a hole in their siding from a stray ball. There are just way too many units for them to keep up with.
LIARS AND CROOKS!! The staff and management were unprofessional and very rude. Gabe - one of the office staff there seemed young and didnt know what he was doing. When I submitted my application Gabe told me the worst case scenario was that I would only have to put more money down towards the deposit. They charged me $160 for my application fee which seemed quite high and which was non-refundable. When I called about my status regarding the application Gabe was no where to be found and another person named Justin or Jason was very rude and unprofessional. The office manager was also rude and unprofessional. The management there seemed a bit prejudice towards whoever didn't look like them. I will be filing a complaint with the Better Business Bureau and with the Attorney Generals Office for discrimination. IF YOU ARE LOOKING TO RENT HERE ID ADVISED TO LOOK ELSEWHERE. THESE TYPES OF PEOPLE/BUSINESSES ARE WHAT RUINS THIS COUNTRY.
The worst staff ever. The book keeping person Tammy is the worst person to deal with. Trash is a huge problem also there are break inns with vehicles which is not okay but when you address with the office it's not really a concern with them. I ended up putting up my own lighting on my dime to light the parking lot. Also I put in a work order for my kitchen subfloor 3 months ago because it feels like I'm going to fall through it and no has fixed it at all. I have since then made 5 separate attempts to get it fixed and nothing. Do your self a favor and never rent from this place. O and this pinnacle management is a joke they say they're renovating it's just a facelift. Also the new owners of the property all they did was rehire the old management so it's all the same bullshit. I have hired a lawyer and I'm going to be suing them.
They get you in the door by selling it as a luxury apartment. They are nothing close to that. Upon move in I noticed many unprofessional repairs. The only thing nice about this place is the view if you live along the golf course. Leasing staff is fairly kind and helpful but the management is rude and authoritive. Is strongly recommend staying away from these overpriced over populated apartments.
I got lucky and have a beautiful corner apartment. I still hate living here because management is horrible, the rent is too high for an OLD apartment with old appliances, management is horrible, valet trash is a pain and not worth cost, utilities are horribly expensive, and management is horrible, especially for people with disabilities. I was told on move-in that there was a waiting list for the better parking spaces, but that turned out to be a lie. Plus, the only disabled parking spot I've seen here is 100ft away from the office. I've come close to filing disability discrimination complaints on two occasions--the first time, I received an eviction notice the day after I requested a reasonable accommodation (a regional manager had to step in and correct that). On Thanksgiving this year, someone took my parking space and I couldn't find the number for emergencies on the website, ended up going to the office to find it, and it still took two hours of waiting in my car for a tow truck to arrive and remove the car that parked in my spot--plus, I had to call again and again, every fifteen minutes, because they use some sort of call center where no one follows up on why nothing happened after the last call. I've lived here two years and seen many "assistant managers" come and go. The website has been down for two months now due to the complex being sold to a new parent company--I've had to go to the office directly to find out how much my rent is each month (it varies because they include the W/S/G payments in rent payments) then pay on the spot. And through all of these changes, the same property manager has been in charge, but when things go wrong, expect excuses and meaningless apologies from this month's assistant manager. Also, the roads are terribly congested, it takes half an hour on a good day to get to the freeway. And the power has gone out four times this year, so make sure your unit has a fireplace if you'd like to keep warm. My apartment also just had a burglary--only a week after maintenance barged in to "earthquake-proof the water heater." My insurance claims adjuster is now investigating this coincidence. Finally, in case I haven't made it clear, management LIES casually and effortlessly, and without any apparent motive. When I was making final arrangements to move out, Gabe--the management employee who lied to me about a "parking wait list"--told me I had to give 20 days' written notice to move out, even though I'm moving out as my LEASE ENDS. When I pushed him on it, saying that the lease is ending, so "no, I don't HAVE to," he insisted it's Washington State law. Got home, googled it, and it's all lies--there is no law requiring tenants to notify landlords in writing that they will be vacating once a year-long lease is ended--the 20-day notice ONLY applies on month-to-month rentals. So even under the supposedly friendly and understanding new management, EXPECT LIES.