Loved it...and STILL love it! Been here over a month now. The folks in the office (Kelly) have been very helpful, always polite and available quickly, eager to solve your move-in issues and questions. That is all true. However, the folks in Maintenance (Darryl, James and Randy) have been simply wonderful! One late night emergency call and some ceiling fans and minor issues later, and I cannot give any higher remarks for quick and easy responsiveness. We are really loving it here and feel very well taken care of. (and our 3rd floor mountain view is wonderful...)
I lived here for a year and the apartments themselves are pretty nice. Appliances are pretty old and nothing is included in your rent. They have valet trash that they make you pay for even if you don't want it which is kind of stupid if you live right next to the dumpster. The gas/electric bill was out of control (averaged around $100/mo for a one bedroom!). I've lived in a lot of apartments and overall the apartment was fine but very expensive for what it was. The staff is horrible! They are extremely rude and hate to help you out if you need anything at all. If you are having trouble with an appliance or something they will act like you just ruined their day when you ask to have it fixed. They also do not clear the snow and ice in the winter! The driveways are sloped and I saw people falling all over the place last winter. Overall, for how much it costs to live there, this place kind of sucks.
My wife and I moved in here when we first got married over a year ago now, and for the most part, we were pretty satisfied with our stay. I would say they provided, from what we experienced in our apartment and the other facilities available to us, a good place to live. I was a bit apprehensive at first, as I read some reviews that said Vintage really screwed them when they moved out with costs and such, but I also know that sometimes people have a bad experience because of what they bring upon themselves, so they will trash anyone they can to make themselves feel better. The best parts about residing there was that maintenance was on top of their game; we had a couple issues, but every time sometime came up, they got it taken care of within that day if possible; our next-door neighbors had their water heater burst and flood their apartment, and subsequently flood part of ours, and they deducted the electricity it took to fix our apartment and gave us a discount on our rent for the following month for the time we didn't spend there. The other thing we enjoyed is that we felt we got what we paid for...the rent isn't cheap, but it isn't ridiculous; it reflects what we got and for two people living modestly there for a year, we got what we wanted for our money. The only things we didn't like was the online rent payment system and a utilities bill after we left, but these weren't the reasons we left, so they aren't major. In the lease you sign, they say you can use the online payment system, which costs a starter fee, but if for any reason it gets messed up in the process and the payment doesn't go through, you only get two times then you have to physically drop the rent off at the office. My wife and I opted for the online service, but there were several issues with it...even though the rent is due on the 1st, they don't take it out on the first; it takes a couple of days to process. We spoke with the office manager and she gave us some leniency on it, but it was a pain to work out. Upon moving out, they give you some leeway on cleaning your apartment...we did a walk-through with the maintenance manager, who was really nice, and we found out that as long as you put in some effort to clean it up, they won't charge you. The only sour note was that a month after we left, we got a call from them saying they were going to send a $52 electricity bill to collections, even after my wife asked them many times when we were getting ready to move out if our final utility bill was the last one and they said yes. A minor inconvenience is they don't do assigned parking in the regular lot, so there were a few nights where we literally had to drive around for 10 minutes before a parking spot opened up. Overall, I would move back in there if I had the money to spend.
Staff is very bad. We were looking to move into the apartments at the end of September to catch the one month free special. We thought we would get it, but was I wrong. The stress induced from trying to get our applications processed was a nightmare. While they were trying to rush the application verification process, they did not do their part what-so-ever. They called me early in the morning letting me know I had an outstanding debt with a prior complex (which I knew about and was on a payment plan to pay off) so they were going to decline our application if that was not paid off in full. Keep in mind this was a Saturday, so the debt collection agency was closed. I spent all day trying to track down my account number and a way to pay off this debt. Well I did so at 4pm, an hour before they closed. I ran up to their office with the receipt showing it was paid off in full and they still said that was not sufficient enough. Also, they failed to process my rental verification. They decided they needed to go back THREE places and verify the rent on all of them. I spoke with the rental agent earlier that morning and said I was living at my current location for just under a week for free with my friend. So my question is why did they not call the apartment complex that I lived in for the prior 12 months?! By time I got to the office the prior apartment complex was closed so they could not process that verification. It would have been possible for me to login to prove that I paid my rent every month for the last 12 months and also had a letter stating I was in good standing with the complex and receiving my deposit back. That wasn't good enough either. The whole time it felt like we were being jerked around, and they stated that since they could not get us approved by the 30th of September we would then be in October, thus losing the free month of rent special. It felt like they knew that they could get away with this and snake their way out of giving us the special. So instead we decided to run a stop payment on the holding check and have decided to cease communication with the complex. They have lost our business, and I refuse to recommend anyone to this complex if they are looking to rent. The way they handled our application process was extremely unprofessional and I have never been so stressed out trying to get moved into an apartment. Me and my money will be finding somewhere else to live.
I live here and so far it has been great