CROOKS CONTACTING BETTER BUSINESS BUREAU Our water bills went from living in downtown Denver with 3 people being $60 each month, to living in the suburbs with only 2 people and the new water bill ALWAYS being $100-$170 each month. When we inquired what was going on, they confirmed that it was because they use an aqua thermal heater. The water tank is used to actually heat your apartment as well. So, if you use your heater a lot (in CO?) you will have an ungodly high water bill. Also, if you are taking a shower and someone turns on the cold water, or the aqua heater is cycling the water around (doesn't matter if it is someone else in your building or your apartment, happened when I was home alone also) you will be seriously scalded by extremely hot water. Turn on hot, you will be freezing. The warm water also runs out within 10-15 minutes. Turn the shower nob slightly, the temp drastically changes also. Second, I called corporate to discuss all of this after the office staff became rude and annoyed at my research as to why our water bill is sky high each month, never received a call back, which was highly suspicious to me. Final straw, I was offered a new career out of state. We had to break our lease. We were told it was a $2000 break lease fee. Fine. We paid that ALL UP FRONT. We also took photos of our apartment moving out. They are trying to charge ANOTHER $1007 for, 4 months later after move out. When we moved early June, they told us in July/August that they were keeping our deposit due to "scratches and chips in the kitchen counters." There was one small chip that was there on the counter, which we did tell them about moving in. We are extremely adamant about using cutting boards and are OCD about having a clean place. But we said OK and just let it go unhappily. So, we asked if we were all settled (we moved out early June, this was late July or August even). We were told yes. We also had to correct them on our new address because they wrote it down incorrectly and didn't bother to put our new apartment number, so we never received a letter about our deposit, which they supposedly sent. We had to contact them. Now, in OCTOBER we are receiving a letter stating that we owe ANOTHER $1007 for damaged carpet, the chip on the counter (thought the deposit covered that?), a water bill for the last 18 days (was NEVER told about this), and a fee of $195 for early turn over for canceling our lease early. WHAT WAS THE $2000 FOR THAT WE PAID IN JUNE?? 4 months later, you owe another $195. How unprofessional! They tried to say that they lift the carpet to look underneath and saw yellow stains as if from an animal. So not from on top, under the carpet....We did NOT have a pet... Shyla (works in the office) admitted that they had not changed the carpet in about a year before we moved in and had no record of the previous tenants or what they had possibly done to the carpet. So I am guessing that is where the small chip that was already on the counter came from also. But now we're paying for it after only living there 6 months. They have agreed to drop $675 for the carpet, but now still want $332 for the counter on top of our deposit they kept, the late water bill, and the early turn over fee which was not included or EVER mentioned in the $2000 we paid to cancel our lease early. They say it was in our lease. The lease is 10 pages long with fine print. The professional thing to do would be to tell us in person also, especially when we paid and tried to settle everything all at once up front before moving out. They claim they have emailed us numerous times, (no emails in either of our inbox or spams), no phone calls received ever, no letters until Oct 12th stating if we do not pay in full by this Friday, they are going to collections. Why were we never told about any of this when we called over a month later, possibly even in August?? FOUR months later they are trying to slam us with all of this. NOT WORTH THE $1325 FOR RENT PLUS $160+/- FOR A 2 BED 25 MINUTES OUTSIDE THE CITY LIMITS OF DENVER.
Management is nice some times but when you have actual issues with them they treat you like shit. I have been here with my wife for 7 months. we have to renew because of our own reasons but we are definitely sad about it. Parking is a freaking joke. if you get home past 5 at night you have to park about a mile away from your outrageously overpriced apartment. if you have any other option take it. this place needs to be fixed and they are not gonna fix it.
Loved it...and STILL love it! Been here over a month now. The folks in the office (Kelly) have been very helpful, always polite and available quickly, eager to solve your move-in issues and questions. That is all true. However, the folks in Maintenance (Darryl, James and Randy) have been simply wonderful! One late night emergency call and some ceiling fans and minor issues later, and I cannot give any higher remarks for quick and easy responsiveness. We are really loving it here and feel very well taken care of. (and our 3rd floor mountain view is wonderful...)
I lived here for a year and the apartments themselves are pretty nice. Appliances are pretty old and nothing is included in your rent. They have valet trash that they make you pay for even if you don't want it which is kind of stupid if you live right next to the dumpster. The gas/electric bill was out of control (averaged around $100/mo for a one bedroom!). I've lived in a lot of apartments and overall the apartment was fine but very expensive for what it was. The staff is horrible! They are extremely rude and hate to help you out if you need anything at all. If you are having trouble with an appliance or something they will act like you just ruined their day when you ask to have it fixed. They also do not clear the snow and ice in the winter! The driveways are sloped and I saw people falling all over the place last winter. Overall, for how much it costs to live there, this place kind of sucks.
My wife and I moved in here when we first got married over a year ago now, and for the most part, we were pretty satisfied with our stay. I would say they provided, from what we experienced in our apartment and the other facilities available to us, a good place to live. I was a bit apprehensive at first, as I read some reviews that said Vintage really screwed them when they moved out with costs and such, but I also know that sometimes people have a bad experience because of what they bring upon themselves, so they will trash anyone they can to make themselves feel better. The best parts about residing there was that maintenance was on top of their game; we had a couple issues, but every time sometime came up, they got it taken care of within that day if possible; our next-door neighbors had their water heater burst and flood their apartment, and subsequently flood part of ours, and they deducted the electricity it took to fix our apartment and gave us a discount on our rent for the following month for the time we didn't spend there. The other thing we enjoyed is that we felt we got what we paid for...the rent isn't cheap, but it isn't ridiculous; it reflects what we got and for two people living modestly there for a year, we got what we wanted for our money. The only things we didn't like was the online rent payment system and a utilities bill after we left, but these weren't the reasons we left, so they aren't major. In the lease you sign, they say you can use the online payment system, which costs a starter fee, but if for any reason it gets messed up in the process and the payment doesn't go through, you only get two times then you have to physically drop the rent off at the office. My wife and I opted for the online service, but there were several issues with it...even though the rent is due on the 1st, they don't take it out on the first; it takes a couple of days to process. We spoke with the office manager and she gave us some leniency on it, but it was a pain to work out. Upon moving out, they give you some leeway on cleaning your apartment...we did a walk-through with the maintenance manager, who was really nice, and we found out that as long as you put in some effort to clean it up, they won't charge you. The only sour note was that a month after we left, we got a call from them saying they were going to send a $52 electricity bill to collections, even after my wife asked them many times when we were getting ready to move out if our final utility bill was the last one and they said yes. A minor inconvenience is they don't do assigned parking in the regular lot, so there were a few nights where we literally had to drive around for 10 minutes before a parking spot opened up. Overall, I would move back in there if I had the money to spend.