Do NOT live here. Newly "renovated" apartments that don't have hot water, ceiling lights falling out, running air conditioning to cool the outside due to broken door they don't fix in summer, completely incompetent and bitchy staff. Pretty sure we could all get together and file a class action lawsuit against this place. Might as well charge maintenance rent for how often they have to come by. It is impossible to get ahold of anyone above the rude staff on the office. So if anyone knows who the heck is in charge or actually wants to file a case together against them, please let me know.
Wonderful maintenance team. Just left after about six years. 20 year old appliances, refusal to clean outside Windows or allow us to do so. Highly suspect water billing and believe it needs a audit. When pipes burst above us we were not compensated. Other minor stuff Like garage flooding. Overall, however, these folks were wonderful and treated us well.
CROOKS CONTACTING BETTER BUSINESS BUREAU Our water bills went from living in downtown Denver with 3 people being $60 each month, to living in the suburbs with only 2 people and the new water bill ALWAYS being $100-$170 each month. When we inquired what was going on, they confirmed that it was because they use an aqua thermal heater. The water tank is used to actually heat your apartment as well. So, if you use your heater a lot (in CO?) you will have an ungodly high water bill. Also, if you are taking a shower and someone turns on the cold water, or the aqua heater is cycling the water around (doesn't matter if it is someone else in your building or your apartment, happened when I was home alone also) you will be seriously scalded by extremely hot water. Turn on hot, you will be freezing. The warm water also runs out within 10-15 minutes. Turn the shower nob slightly, the temp drastically changes also. Second, I called corporate to discuss all of this after the office staff became rude and annoyed at my research as to why our water bill is sky high each month, never received a call back, which was highly suspicious to me. Final straw, I was offered a new career out of state. We had to break our lease. We were told it was a $2000 break lease fee. Fine. We paid that ALL UP FRONT. We also took photos of our apartment moving out. They are trying to charge ANOTHER $1007 for, 4 months later after move out. When we moved early June, they told us in July/August that they were keeping our deposit due to "scratches and chips in the kitchen counters." There was one small chip that was there on the counter, which we did tell them about moving in. We are extremely adamant about using cutting boards and are OCD about having a clean place. But we said OK and just let it go unhappily. So, we asked if we were all settled (we moved out early June, this was late July or August even). We were told yes. We also had to correct them on our new address because they wrote it down incorrectly and didn't bother to put our new apartment number, so we never received a letter about our deposit, which they supposedly sent. We had to contact them. Now, in OCTOBER we are receiving a letter stating that we owe ANOTHER $1007 for damaged carpet, the chip on the counter (thought the deposit covered that?), a water bill for the last 18 days (was NEVER told about this), and a fee of $195 for early turn over for canceling our lease early. WHAT WAS THE $2000 FOR THAT WE PAID IN JUNE?? 4 months later, you owe another $195. How unprofessional! They tried to say that they lift the carpet to look underneath and saw yellow stains as if from an animal. So not from on top, under the carpet....We did NOT have a pet... Shyla (works in the office) admitted that they had not changed the carpet in about a year before we moved in and had no record of the previous tenants or what they had possibly done to the carpet. So I am guessing that is where the small chip that was already on the counter came from also. But now we're paying for it after only living there 6 months. They have agreed to drop $675 for the carpet, but now still want $332 for the counter on top of our deposit they kept, the late water bill, and the early turn over fee which was not included or EVER mentioned in the $2000 we paid to cancel our lease early. They say it was in our lease. The lease is 10 pages long with fine print. The professional thing to do would be to tell us in person also, especially when we paid and tried to settle everything all at once up front before moving out. They claim they have emailed us numerous times, (no emails in either of our inbox or spams), no phone calls received ever, no letters until Oct 12th stating if we do not pay in full by this Friday, they are going to collections. Why were we never told about any of this when we called over a month later, possibly even in August?? FOUR months later they are trying to slam us with all of this. NOT WORTH THE $1325 FOR RENT PLUS $160+/- FOR A 2 BED 25 MINUTES OUTSIDE THE CITY LIMITS OF DENVER.
Management is nice some times but when you have actual issues with them they treat you like shit. I have been here with my wife for 7 months. we have to renew because of our own reasons but we are definitely sad about it. Parking is a freaking joke. if you get home past 5 at night you have to park about a mile away from your outrageously overpriced apartment. if you have any other option take it. this place needs to be fixed and they are not gonna fix it.
stupid $25 Trash fee if you use it or not. Sounds like corruption to me.