I just moved in to this apartment complex and so far have no complaints. I do agree that there is a bunch of kids running around and quite loud but they are just playing.. By night time it is pretty quiet. In my apartment we have a brand new dishwasher and fridge. I can't speak for other units. I had a complaint about the shower and within 2 days someone came out to fix the issue. The first day I moved in I noticed there was no shower rod. I called the office and the came the same day to deliver. The A/C works great. We can have it set to 80 and it is still comfortable inside. So far, so good. I have no complaints. I would recommend the property to someone in need. Especially because they were one of the only locations to help me even with a broken lease.
The rent is cheap but be aware that they can up the rent at any point during your lease. Apparently only you are bound to your side of the lease agreement and they can re-write their part at will. There is no way that this should be considered a gated community because the gate has not functioned properly for over a decade. People from the apartment complex are free to come in and use the pool and roam the property day and/or night. My friend who lives in Phase 1 had his truck window broken and his stereo ripped from the console. I just had a package notice delivered to my mailbox by USPS and the office property manager blamed the fact that my package was missing (stolen) on the carrier. Yeah, because I always leave a note when I steal something. He refused to be apologetic or admit that it was the office's mistake or to try to accommodate or remedy the situation blaming everyone but the office. He continued to state that it was "in my lease agreement." So basically he is insisting that I signed saying they have a right to steal my legal mail. Next step is going to be to report them to the US Postal Service... Point is - no one should have to go through all of that or be treated that way. I remember how nice "Mayra" was the day she showed us around the property but after that she has been completely and utterly rude. So so fake. All these people want is your money, they do not care about their residents whatsoever. I will be moving out ASAP. The only reason I gave two stars is because maintenance is pretty good.. I would not recommended this apartment complex to a friend.
This place has been the worst place I've lived so far in San Antonio. The office staff is extremely rude and make it seem like you are bothering them each time you come in. As well as being rude, they are completely unorganized. I never once received a lease even after multiple times of asking throughout the time living there. The move in conditions that we received were carpets that wreaked of animal urine, one bedroom without any source of lighting or fan, and a shared bathroom that had black mold covering the walls and ceilings. Nothing was ever done about these issues, one temp girl in the office could only offer to replace the carpets if we signed for a longer lease. The place is crawling with screaming children and loud music that places constantly at all times. And last but certainly not least the Property Manager was inappropriate with one of his clients who lived in the apartments while being married! Well there you go, hope this saves you some time and grief!
I've lived here for over 2 years and I can honestly say there is little chance I'll stay a third. The staff are apathetic to any of the problems that you report. Once the problems are reported, the work orders take forever for even the most basic problems to be resolved. Don't let the pictures fool you, the apartments were built in the 80's and haven't been updated (besides for the flooring) once. The cabinets, refrigerator, stove, & dish washer are from the same era. Where this really becomes an issue is the basic things that should be updated, like the windows for example are drafty. This has been a issue with both of the apartments I've lived in this complex. All apartments show signs of this from the looks of their windows & window seals. This really has a large effect on the electric bill which you are fully responsible for. The combination of these issues makes these apartments no place to live for long!
It is beautiful and big, gym and right by the highway! :-)