The Pines is the best apartment complex I've ever lived in. Maintenance is beyond exceptional - they got an AC specialist to check on my AC. On the Saturday of Memorial Day weekend. At The Pines, if you've got a problem, they will get it fixed. But what really makes The Pines stand out is the management team. Tammy is, simply, the best apartment manager I've ever encountered - and has completely spoiled me for any other rental experience. Personable, professional, kind, and genuinely concerned for her residents. And the apartments themselves? Spacious, unique, and very well maintained. While my time at The Pines was brief, it will always be the best rental experience I've ever had - or am likely to have.
Positive: It's very nice and quiet, at least in our building. Most of the buildings are quiet. The exceptions seem to be near the mailboxes. The views of Colorado Springs are wonderful. The forest-like setting is serene, and the placement of the buildings lets you sit on your little deck in privacy. Our apartment has a vaulted ceiling which gives the apartment an airy atmosphere. It is one of the quietest complex areas we've ever lived in, surrounded by high-end single family homes. There are two parks within walking distance. I have not noticed any crime and in fact seem to feel distanced from the crime that plagues most of Colorado Springs. I also don't leave pricey items in my car, though. Seems like the majority of the residents are advanced military or other professionals, which is very very important in an apartment community: No one stays up all night, a problem that I find in most apartments. Negative: This place is very expensive. One of the most expensive apartment communities in the Springs! So you would expect more quality. But the carpet is cheap and stinks. Instead of replacing pet-stained carpets, the management has them 'cleaned', and hopes you don't notice. And you will. The appliances are outdated and inefficient. Extremely inefficient. ALL of them. The pool is poorly managed. It was not available every third weekend this summer because of heating/contamination/various issues. You cannot plan on going to the pool on any given Sat or Sun. You must first walk down and see if there's an issue on the day that you want to swim. And by Sunday it's so cloudy you can't see the large emblem on the bottom: a clear indication of serious contamination. There is office personnel available on the weekends, but if you bring up a pool question, she seems irritated that you'd bother her with a pool question, and claims she can't help. And then there's the employee who shows up every weekend in August with her kids, her husband, her husband's friend, her neighbor, and her neighbor's kid(s). No kidding. This is a small pool. That we as RESIDENTS pay for! And then they all sit there and smoke. And smoke. And smoke. In the pool area. Right next to you. Yuck. Really?!