I have been at Cross Creek for 4 months. Tanya is always very helpful and friendly and the maintenance staff responds quickly anytime I need them. When it snowed, they quickly arranged to get the driveway cleared so we could get in and out safely. I'm not sure why someone complained about the snow and ice! My building does have issues with mud on the steps and sidewalk when it rains but they try to keep it cleaned off. We are kept informed of all events including possible work on the grounds, utility repairs, inspections, etc. My dogs love their walks here along the trails! It is usually very quiet here and I haven't had any issues with my neighbors so far. Overall, I enjoy living here.
My family has been here for going on 3 years, and we love it.. Keri and Tanya are absolutely great! They know us by name when we call, and they never hesitate to do something for you. They literally are the best, from homes to staff. I just love it here and the help of great staff makes it even better.
This place is terrible. Parking is always a problem... that management never addresses. Also, we paid a $250 deposit. We were charged for bogus expenses when we moved out. We cleaned our carpet with a carpet cleaner, but were told there were "spots that could not be removed." Management lied about pet stains in our hallway. Not only did we not receive our deposit back, we were also told we owe them another $107 upon move out. We were charged for a standard cleaning service that they do after *every* move out. If this is standard, why are we paying the cleaning service? We were charged for 4 new drip pans, when only one was not "like new" when we moved out. To put things in consideration, I have never been charged upon move out from any apartment. Shop around because your $700 would be *much* better spent at a complex that wasn't built 20-30 years ago.
The management staff is amazing! Very responsive! I did read a few of the negative reviews here, an I won't lie I've heard these types of comments at almost every apartment community. Most stemming from not reading the contract they sign from the moment they are leased the apartment. Don't get me wrong, I understand why people don't read the contract it's very long. I've lived at enough places to know, most employees or managers will actually go line by line or at least go over the subjects that concern you with you. So not reading nor caring about what can get you evicted from their community isn't something you can blame them for. I lived with the community now almost a year, besides some loud neighbors, which I mean, it's apartment complex, it happens. After verbally explaining the situation to my neighbors we were able to come to an agreement. Although not all communication in this manor can be done, thus when staff would need to get involved in my opinion. Otherwise the property is always up-kept an maintained, I will say this, there is problems in the entrance of the complex currently but this is something I've been advised it not controlled by Cross Creek, but KUB as they are working with the streets still. With the caring staff and friendly down to earth residents, not to mention awesome rent deal, I absolutely give this place 5 stars. Would recommend to others!
Its ok excellent staff and maintenance. I just wish they would salt the property when it snowed, which they never do, and its pretty pricy for how old and outdated the complexes are.